Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's River Oaks Honda
Lansing, IL
1,182 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,182 reviews
April 11, 2024
Jeff Parham made my experience great. He was diligent and get me in a car that I love. He was diligent and get me in a car that I love. More
by searles.allison
Employees Worked With
April 09, 2024
Mutaz was very helpful in finding a vehicle for me. He is very knowledgeable in explaining all of the different features of different models. The buying process was easy and everyone involved was fri He is very knowledgeable in explaining all of the different features of different models. The buying process was easy and everyone involved was friendly and accommodating. I highly recommend this dealership if anyone is looking for a new or used car. More
by shanachelich
April 09, 2024
Great experience and everyone was very knowledgeable patient and kind. Will definitely coming back for any future vehicles patient and kind. Will definitely coming back for any future vehicles More
by pgocmen94
April 08, 2024
Good dealership Jason helped me out a lot on finding perfect car for me today perfect car for me today More
by fqmartinez7
April 05, 2024
Sam, Larry, and Corvelle, were amazing! They all took care of me as if I were family. They all took care of me as if I were family. More
by Ashawnta Allen
Employees Worked With
Other Employees :
Corvelle, Larry
April 05, 2024
JP is a sales representative at the Napleton in River Oaks. He is awesome! Very patient and considerate. If you are looking for someone to truly understand your interests and help you find what’s right f Oaks. He is awesome! Very patient and considerate. If you are looking for someone to truly understand your interests and help you find what’s right for you, he’s the man! I highly would recommend him to anyone looking for a vehicle. More
by trenellkelly
Employees Worked With
April 04, 2024
Mutaz Motawea is the best person to work with. I will tell people to go to him if they need a car. I will tell people to go to him if they need a car. More
by Jasmine J.
Employees Worked With
April 02, 2024
I had the pleasure of dealing with JP(Jeffrey Parham) when looking for a vehicle. He’s extremely knowledgeable with assistance through the process and very personable. His professionalism is second to no when looking for a vehicle. He’s extremely knowledgeable with assistance through the process and very personable. His professionalism is second to none. More
by JCrowd
Employees Worked With
April 02, 2024
If you're looking for a great value and not only car but financing wise, Jason at Honda is the person to see.. I was welcomed as not only a friend but like a family member.. Jason was not just trying to ma financing wise, Jason at Honda is the person to see.. I was welcomed as not only a friend but like a family member.. Jason was not just trying to make a deal. He is very compassionate and very understanding. He puts himself in your shoes.. More
by Ada B. Robinson
Employees Worked With
April 01, 2024
Loved the energy the professionalism and everything about the information given to me be Brad Reed the information given to me be Brad Reed More
by Zayyad B
Employees Worked With
