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Napleton's River Oaks Honda
Lansing, IL
1,167 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,167 reviews
March 20, 2024
Visited this dealership and Jason was our salesman, he talked us through each step and explained anything we had a question about. I would definitely recommend him to family and friends! talked us through each step and explained anything we had a question about. I would definitely recommend him to family and friends! More
by delaware1236
Employees Worked With
March 19, 2024
Easy to work with. Salesman was respectful. Finance dept could have been better. Would recommend though. Salesman was respectful. Finance dept could have been better. Would recommend though. More
by ABCD
March 15, 2024
Ernest is a great salesperson. He always provides us the best deal possible. He is wonderful to work with a a great asset to Honda Napleton. He always provides us the best deal possible. He is wonderful to work with a a great asset to Honda Napleton. More
by Desiri
Employees Worked With
March 15, 2024
I bought 7 cars from earnest here at River oaks hiss go see earnest norman see earnest norman More
by Joserodriguezbeyjose
Employees Worked With
March 12, 2024
The service was great! Jason really took the time to get us in the ride of our dreams. Thanks Jason! Jason really took the time to get us in the ride of our dreams. Thanks Jason! More
by Angeliz418
March 08, 2024
JP was so nice take the time to answer all the questions I have about my credit He is the best questions I have about my credit He is the best More
by mireya
March 08, 2024
The are friendly the always nice and try to help with the question about the vehicle the question about the vehicle More
by mireya
March 04, 2024
Jason Anderson was great help, I told I was coming back and help me out sooooo much. and help me out sooooo much. More
by Carolarmstrong66
Employees Worked With
March 04, 2024
Very personable and knowledgeable. He knew my concerns and addressed them to my satisfaction. I didn’t come in to buy a car but based on my car I traded which i bought from Ernest Norm He knew my concerns and addressed them to my satisfaction. I didn’t come in to buy a car but based on my car I traded which i bought from Ernest Norman. It made sense. I’ll leave here happy and feeling safe while driving. It pays to work with people you trust. More
by lmmangum7
Employees Worked With
February 29, 2024
Excited to leave with my new 2024 Honda Pilot after driving around the last 10 years in my trusty old 2013 Pilot which I loved dearly. Earnest was great , helped me with everything I needed! driving around the last 10 years in my trusty old 2013 Pilot which I loved dearly. Earnest was great , helped me with everything I needed! More
by debra.kelley1015
