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Napleton's River Oaks Honda
Lansing, IL
1,167 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,167 reviews
May 31, 2015
Very Positive Experience Shack was friendly, helpful and not too pushy. Overall, it was a great experience as I was able to purchase the vehicle I wanted within my budget! Shack was friendly, helpful and not too pushy. Overall, it was a great experience as I was able to purchase the vehicle I wanted within my budget! More
by adupre
Employees Worked With
Jermaine Shackelford
May 06, 2015
Very Pleased!!! I give this dealership a high rating because they gave me an exceptional experience as a customer! Great job! Keep up the good work! One more thing... I give this dealership a high rating because they gave me an exceptional experience as a customer! Great job! Keep up the good work! One more thing...I am very particular on what I want & like in a vehicle. I give great Thanks to Mr. Ernest Norman for being very patient with me. I appreciated his attentiveness & help. Two thumbs up!!! More
by Marquita605
Employees Worked With
May 02, 2015
Salesmanship enhances Dealership I had a great experience because of my salesman, Mr. Jermaine Shackelford. He is very professional. great listener, and caring. Shack made the purc I had a great experience because of my salesman, Mr. Jermaine Shackelford. He is very professional. great listener, and caring. Shack made the purchasing experience painless. He is not pressuring, and he assisted me in getting the care I wanted, and not settling for the model I didn't want. Also, the Financial Specialists, Jeremy is awesome. His assistant made the deal even smoother. These two gentleman are a big plus to the dealership. I love my Crv Touring, a big thanks to these guys. More
by nitak
Employees Worked With
Jeremy Veasy, Jermaine Shackelford
April 21, 2015
J.P. is the best! My wife was ready to trade in her 2010 Accord and JP made the experience enjoyable. He was very helpful and patient with her. Once we agreed on a tr My wife was ready to trade in her 2010 Accord and JP made the experience enjoyable. He was very helpful and patient with her. Once we agreed on a trade-in value for her 2010, she quickly decided on a new 2013 Accord EXL. JP showed her all the new features on the 2013 and made sure to answer all of her questions. He even gave her a nice gift of a USB drive with some great R&B music for her to listen to in the car. He won her over and now I will probably have to buy a car from JP too, or my wife will have something to say about it! More
by Mr. Taylaor
Employees Worked With
April 07, 2015
"The service was excellent" Mr. Shackelford (Shack) did a great job having all the documents ready for my signature, in addition to providing both me and wife with thorough walk- Mr. Shackelford (Shack) did a great job having all the documents ready for my signature, in addition to providing both me and wife with thorough walk-thru of the vehicle operation soon after. We really appreciated such excellent service. JD. More
by JD
Employees Worked With
Jermaine Shackelford
April 06, 2015
Awesome! I came to Honda looking for a miracle and Mr. Norman did just that...little do he know I have always wanted a Honda Accord but never thought I would g I came to Honda looking for a miracle and Mr. Norman did just that...little do he know I have always wanted a Honda Accord but never thought I would get it. We sat down with Earnest and the next thing he said let's go outside and pick you a Brand New Accord. He worked it out within my budget and I have been smiling ever since. He always acknowledges me with a smile and hug when I come in for service, great personality and beautiful character. More
by glang64
Employees Worked With
April 03, 2015
Amazing!! Jermaine took very good care of us! He was Very friendly and caring! Napleton Honda is highly recommended! This is the place and person to talk to whe Jermaine took very good care of us! He was Very friendly and caring! Napleton Honda is highly recommended! This is the place and person to talk to when buying a car! More
by Ysaid924
Employees Worked With
Jermaine Shackelford
March 31, 2015
A past client who returned because of exceptional service! I had done a lot of research on other dealerships & options for my family, but I ended back up at River Oaks Napleton Honda because of the great servi I had done a lot of research on other dealerships & options for my family, but I ended back up at River Oaks Napleton Honda because of the great service & trusted reliablility of the salesman and staff. Jermaine "Shack" Shackelford was our sales associate. He was patient, informative, attentive to our needs, & extremely professional. Shack made an experience that can be stressful easy & painless. He should be commended by his collleagues & other professionals. Jeremy Veasy was also a big help during this process. More
by barnesfamily915
Employees Worked With
Jermaine Shackelford
March 31, 2015
Very Happy and Excited Customer. I Came into the dealership looking to purchase and used car. My Salesman Jermaine 'Shack' convinced me to buy new. He helped with everything step by s I Came into the dealership looking to purchase and used car. My Salesman Jermaine 'Shack' convinced me to buy new. He helped with everything step by step. He was wonderful help also along with the other staff as well. I love him for that and now I'm a happy camper with a new 2015. Shack your the greatest. Thanks again...... More
by Bettyboop38
Employees Worked With
Jermaine Shackelford
March 27, 2015
VERY HAPPY CUSTOMER I CAME IN NOT EXPECTING TO GET A VEHICLE, BUT THEY WORKED WITH ME, TINA TOLD ME THAT THEY CAN WORK WITH ME, AND THEY DID. THEY PUT ME IN A BEAUTIFUL C I CAME IN NOT EXPECTING TO GET A VEHICLE, BUT THEY WORKED WITH ME, TINA TOLD ME THAT THEY CAN WORK WITH ME, AND THEY DID. THEY PUT ME IN A BEAUTIFUL CRV. THE GENERAL MANAGER FRANK HELPED TO I WILL REFER ALL OF MY FRIENDS AND FAMILY HERE. More
by GHOST
Employees Worked With
TINA LONKAR, FRANK ODEH, Jermaine Shackelford
