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Napleton's River Oaks Honda
Lansing, IL
1,167 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,167 reviews
July 01, 2016
Great Experience Jennifer os a great sales person with an awesome personality. She helped me do what I thought was impossible. I would recommend her to everyone. Jennifer os a great sales person with an awesome personality. She helped me do what I thought was impossible. I would recommend her to everyone. More
by Ronald F
Employees Worked With
Jennifer Jenkins
June 29, 2016
Good, and friendly. It was a good job overall. I was pleased with how Seller approached me. He was friendly and professional. For being new, he carried himself well which It was a good job overall. I was pleased with how Seller approached me. He was friendly and professional. For being new, he carried himself well which gravitated me to purchase. More
by Perez102
Employees Worked With
Dymond Griffin
June 25, 2016
Bait and switch...and lies! Just wasted 5 days of my life wading through the deceptive practices of Sherri Pederson and Zana Belmer at Napleton Ricer Oaks Honda. First, they quo Just wasted 5 days of my life wading through the deceptive practices of Sherri Pederson and Zana Belmer at Napleton Ricer Oaks Honda. First, they quote me a great price on a vehicle, then tell me they don't have it in stock. No problem, they said...they'll do a dealer trade for it. Nope - can't get it from another dealer. Don't worry, they can order one and have it in 10 weeks. After repeatedly asking to confirm THAT vehicle for THAT price, I don't get any definitive answer. Finally, after 5 days and my ultimatum email, Sherri drops the bomb(s): not only can I NOT order the vehicle (because "Honda won't guarantee that they'll even build it"), but even if I could, it would now have to include a $1590 protection package (winter mats, splash guards, cargo tray, wheel locks and ?!?pinstriping?!?) that she claims Honda is putting on all these models. Funny, the 10 or 11 other ones I've seen at other dealers don't all have those items. This was clearly a way of getting the price back up to a level they could actually live with. I've had at least 3-4 other dealers be up front about not being able to help me. At least they're honest and don't waste my time. I don't know if Sherri and Zana's shady tactics are representative of how this entire dealership operates, but I implore you to take your business to somewhere that doesn't outright lie to you. Sherri and Zana are the kind of car salespeople that give that profession a bad name. More
by Db30
Employees Worked With
Zana Belmer, sherri pedersen
June 25, 2016
great experience Demetrius Rudd was great to work with. I would recommend napleton river oaks Honda for your purchase of a vehicle. Ask for Demetrius. Demetrius Rudd was great to work with. I would recommend napleton river oaks Honda for your purchase of a vehicle. Ask for Demetrius. More
by Vroom
Employees Worked With
Demetrius Rudd
June 25, 2016
Excellent experience Jeffrey Parham (JP) was awesome to deal with! Great dealership! Highly recommend! Napleton river oaks ask for JP Jeffrey Parham (JP) was awesome to deal with! Great dealership! Highly recommend! Napleton river oaks ask for JP More
by Gina2014
Employees Worked With
June 23, 2016
Best experience ever Anthony Manteca was my sale person he worked very close with the manager Tony. I was here just a couple of hours and they got a deal done for me at th Anthony Manteca was my sale person he worked very close with the manager Tony. I was here just a couple of hours and they got a deal done for me at the lowest interest rate I have ever had. I diffenatly recommend coming to Napelton Honda River Oaks, and you should too. More
by Lscooby21
Employees Worked With
Anthony Manteca , Tony Preston
June 22, 2016
Beautiful I was with Jeffery Parham sales consultant, Mr. Frank and Ms.Jill today. I had a great experience here at Napleton River Oaks Honda. I made a new pur I was with Jeffery Parham sales consultant, Mr. Frank and Ms.Jill today. I had a great experience here at Napleton River Oaks Honda. I made a new purchase of a newer vehicle this year and completely satisfied. I will always return here and continue all of my services here as well. More
by Serge Jolicoeur
June 20, 2016
new CRV 2015 Earnet Normanand JP Jeffrey Parham were very patient and took their time and helped us selct our 2015 CRV i would recommend Napleton Honda to Family a Earnet Normanand JP Jeffrey Parham were very patient and took their time and helped us selct our 2015 CRV i would recommend Napleton Honda to Family and friends ask for Earnest or JP. Awsome job. More
by ilesenia
June 18, 2016
Great sales! Arsenio helped us and was an excellent experience. Great and fast service. The Dealership was nicely located! The service was excellent. I recommend A Arsenio helped us and was an excellent experience. Great and fast service. The Dealership was nicely located! The service was excellent. I recommend Arsenio and the dealership! And we get free lunch! Thanks for the BBQ. More
by Jose rosa
Employees Worked With
Arsenio
June 18, 2016
Excellent My salesman jp parham he did an excellent job .i will recommend napleton Honda river oaks to all my friend and family Jill verbich customer relaction My salesman jp parham he did an excellent job .i will recommend napleton Honda river oaks to all my friend and family Jill verbich customer relaction came and talk to me to see if everything was ok More
by Rafaga
