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Napleton's River Oaks Honda
Lansing, IL
1,167 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,167 reviews
August 06, 2016
First time Experience First visiting Napelton Honda. Its been great experience. The dealer and sales team made my visit pleasant. They work well with my given my circumdtan First visiting Napelton Honda. Its been great experience. The dealer and sales team made my visit pleasant. They work well with my given my circumdtance and allowed me to get a new car. I am very thankful. More
by Nairod
Employees Worked With
kim Stiehler, Chicano Alejandro, Jill Verbich
August 04, 2016
Great experience with Mike Smith I just purchased the new 2016 Honda Civic at Napleton Honda in River Oaks. I had a great experience with salesman Mike Smith he was very helpful in he I just purchased the new 2016 Honda Civic at Napleton Honda in River Oaks. I had a great experience with salesman Mike Smith he was very helpful in helping me pick out my new Civic. Also everyone else were very nice and helpful as well Jill Verbich in customer relations, Kim Stiehler sales manager , and Richard Smith finance manager. I recommend stopping by Napleton River Oaks Honda to check out the entire family. They are awesome!! More
by Angela Adams
August 03, 2016
Great experience at Napleton!! My salesmen were Joseph Ritchie and Demerius Ruff and they gave me an excellent car purchasing experience. Frank Odeh, the manager there, worked out a My salesmen were Joseph Ritchie and Demerius Ruff and they gave me an excellent car purchasing experience. Frank Odeh, the manager there, worked out a satisfying deal for me. Both salesman were polite, professional, and very efficient with my purchase. Happy to say I'm a satisfied Napleton Honda River Oaks customer! I would recommend anyone looking for a nice car and better service to Napleton. More
by Arielle0735
Employees Worked With
Frank Odeh and Demetrius Rudd, Joseph Ritchie, Jill Verbich
August 01, 2016
Made the Deal Thanks to Autry Phillips, Joseph Ritchie, Kim Stiehler, and Jill Verbich for their abilities to get my husband into a brand new Honda Accord. Great T Thanks to Autry Phillips, Joseph Ritchie, Kim Stiehler, and Jill Verbich for their abilities to get my husband into a brand new Honda Accord. Great Team of People. Honest Customer Service! More
by Trina Ellis
Employees Worked With
kim Stiehler, Joseph Ritchie, Autry Phillips, Jill Verbich
July 28, 2016
They went the extra "mile", literally ! A special thanks goes out to Jeff Parham for putting me in a car better than I had originally shopped for. This is one dealership that goes above and A special thanks goes out to Jeff Parham for putting me in a car better than I had originally shopped for. This is one dealership that goes above and beyond from start to finish and deserves your business !! Ken K. More
by ken k
July 24, 2016
Once Again A Great Experience At Napleton River Oaks Honda My husband and I have had the pleasure of purchasing several cars from this dealership. We met with salesman Mohamad Suleiman ("Moody"). I must say My husband and I have had the pleasure of purchasing several cars from this dealership. We met with salesman Mohamad Suleiman ("Moody"). I must say that he is very knowledgeable and efficient in processing the car buying experience. Frank Odeh the manager always makes us feel welcomed and checks to make sure that we are having a smooth transition during the process. All the staff there work as a team and are very professional. More
by Green2016
July 23, 2016
Kevin Notter sales associate Kevin Notter saleman Dab Basic mgr y Napleton River Oaks Honda nos trataron muy bien muy amables amigables super recomendados un placer tartar con ell Kevin Notter saleman Dab Basic mgr y Napleton River Oaks Honda nos trataron muy bien muy amables amigables super recomendados un placer tartar con ellos. More
by Adolfo
Employees Worked With
Kevin Notter saleman and Dan Basic Manager , kim Stiehler
July 22, 2016
Nick Beckman I just got my new car here and Nick Beckman was my sales guy, he was really great and diligent about getting the deal done. Frank Odeh was also great. I just got my new car here and Nick Beckman was my sales guy, he was really great and diligent about getting the deal done. Frank Odeh was also great.... More
by Twiggy1
Employees Worked With
Nick Beckman and Frank Odeh
July 21, 2016
An Honest Experience I had the opportunity to have an honest experience at River oaks Honda. I met with Darryl Taylor who orchestrated the deal Tony Preston who approve th I had the opportunity to have an honest experience at River oaks Honda. I met with Darryl Taylor who orchestrated the deal Tony Preston who approve the deal, Frank Odeh,The general manager, and Jill Verbich. Buying a car is a very important venture. It is critical, that people are honest, understanding, and compassionate. The opportunity that I hair at the dealership surpassed any other that I have experienced. I highly recommend this dealership, because of the way that they respond to their customer even Janice in service is exceptional not to mention Eric the service manager. This is a great dealership it is a privilege to work with them. More
by Dinkiegreen
Employees Worked With
Darryl Taylor, Frank Odeh GM, Jill Verbich Customer Relations, Janis Joseph in service, Tony Preston
July 20, 2016
My experience with purchasing at Honda River Oaks We return repeatedly to Honda River Oaks because of my salesman, Jeffrey Pathan. We tell him what we want and he works with us. No pushing, no hard se We return repeatedly to Honda River Oaks because of my salesman, Jeffrey Pathan. We tell him what we want and he works with us. No pushing, no hard sell! Frank Odeh was the manager on our recent sale. More
by Pastor
