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Napleton's River Oaks Honda
Lansing, IL
1,167 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,167 reviews
September 19, 2016
Got What I Wanted! Was able to trade in my old model for the model I wanted with the features I wanted plus more for around the same price. The associates that worked w Was able to trade in my old model for the model I wanted with the features I wanted plus more for around the same price. The associates that worked we me were friendly, helpful, reasonable, and listen well. Willing to work with you to try and get you what you want. I definitely recommend this dealership. More
by Byrd
September 19, 2016
Good Customer Service Very knowledgeable person. Good customer service. Very helpfull. Very friendly. I would recommend him to all my friends and relatives. He is an asset Very knowledgeable person. Good customer service. Very helpfull. Very friendly. I would recommend him to all my friends and relatives. He is an asset to your dealership. More
by Happy Customer
Employees Worked With
Luiz Alejandro
September 12, 2016
Great Customer Service with Chicano!! Chicano was wonderful in helping me get into my CRV! He was very knowledgeable and personable. Please go see him! He will be honest and compassionate Chicano was wonderful in helping me get into my CRV! He was very knowledgeable and personable. Please go see him! He will be honest and compassionate with you More
by Sharon63
Employees Worked With
Chicano Alejandro
September 11, 2016
Buying an New CRV Chicano was very friendly. For the test drive, he was able to illustrate the car features to us. It was a great experience to buy the CRV from him. We Chicano was very friendly. For the test drive, he was able to illustrate the car features to us. It was a great experience to buy the CRV from him. We definitely will come back for another new car in the future. More
by XX7
Employees Worked With
Chicano Alejandro
September 10, 2016
Excellent leadership skills JP thank you for helping me getting my new car. You worked hard to make sure that I was Finance by a bank. I didn't think I was going to get a car. I JP thank you for helping me getting my new car. You worked hard to make sure that I was Finance by a bank. I didn't think I was going to get a car. I was about to give up and you say to me have faith. Thank you from the bottom of my heart. More
by Hill
Employees Worked With
September 05, 2016
Great job I came to Honda to get my car fixed. My name is Debra. I have bought 2 Honda's in the past. A salesman named Earnsest came and started talking to me. I came to Honda to get my car fixed. My name is Debra. I have bought 2 Honda's in the past. A salesman named Earnsest came and started talking to me. Next thing I no I was leaving with a brand new Honda. I was so happy and I didn't have to pay no money out my pocket. Great job Earnest and all the staff at Napleton Honda. ' More
by Debra
Employees Worked With
September 04, 2016
my accord My name is Marcheta, I bought a brand new Honda accord. It took about 2 hours and I was pleased. I didn't come in to buy a car. I was in service getti My name is Marcheta, I bought a brand new Honda accord. It took about 2 hours and I was pleased. I didn't come in to buy a car. I was in service getting my car repaired, and I met Earnest. He informed me that he was the vehicle exchange manager. He also told me helped a lot of customers lower their payment, but I didn't believe him. I thought he was just saying that to get a sale. To my surprise he made it happen. He walk me thru the whole process and lowered my payment. I just would like to say, thank you very much Earnest at Napleton Honda. More
by karen
Employees Worked With
September 03, 2016
Awesome sales dude! Dymond is an awesome salesperson.Walked in to Napelton Honda just to window shop. Never thought i'll be buying a new car, but walked away with one. Dymond is an awesome salesperson.Walked in to Napelton Honda just to window shop. Never thought i'll be buying a new car, but walked away with one. More
by O. A.
Employees Worked With
Dymond Griffin
August 19, 2016
I love This Place!!!!!! Juan Sanchez, the sells person, Joseph, Kim the desk manager and Andrew the finance manager, gave me the best experience I have ever encountered in pu Juan Sanchez, the sells person, Joseph, Kim the desk manager and Andrew the finance manager, gave me the best experience I have ever encountered in purchasing a car. They all were very professional, thorough, and, attentive. The next car I buy will be with this dealership. More
by renee
Employees Worked With
Juan Sanchez, Andrew Harris, kim Stiehler, Joseph Ritchie
August 07, 2016
JP is an excellent salesperson. I would recommend JP and Napleton River Oaks Honda to all my associates. He goes above and beyond his duties as a sales person. The manager do I would recommend JP and Napleton River Oaks Honda to all my associates. He goes above and beyond his duties as a sales person. The manager does an excellent job with his sales associates. Mr. Frank Odeh the manger is quite helpful With decision making as far as having a happy customer. More
by vicki3452
