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Napleton's River Oaks Honda
Lansing, IL
1,196 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,196 reviews
April 21, 2025
Exactly a week ago today me and my husband purchased my vehicle here and was handled by sales associate JP who was good and informative. It's been 10 years since I bought a car and he made the experience n vehicle here and was handled by sales associate JP who was good and informative. It's been 10 years since I bought a car and he made the experience nice and easy. Thanks again. More
by Yolanda.walls
Employees Worked With
April 21, 2025
I want to thank JP on helping me getting my car I highly recommend him at that dealership. Would send anyone his way who’s looking for a car. I would give him a 5 star thank you so much JP again! - Ms. Wils recommend him at that dealership. Would send anyone his way who’s looking for a car. I would give him a 5 star thank you so much JP again! - Ms. Wilson More
by Ms. Wilson
Employees Worked With
April 17, 2025
Jeff was so kind, treated my wife, friends and I honestly. I didnt feel like anything sneaky was going on. He even came in in a day off to help me finalize my car honestly. I didnt feel like anything sneaky was going on. He even came in in a day off to help me finalize my car More
by 16nboyd
Employees Worked With
April 17, 2025
Sales manager dan and salesperson Michael were very professional and made selling my car to the dealer easy and pleasurable. I recommend this dealer to the entire chicago metro area. Visit napleton hon professional and made selling my car to the dealer easy and pleasurable. I recommend this dealer to the entire chicago metro area. Visit napleton honda in lansing illinios and you will not be sorry. More
by terrymoore604
March 29, 2025
Jeff Parham did an excellent job providing choices for me to determine which auto I preferred, so that I could make an informed decision. I researched online and formed an idea, but it was best to evaluate e to determine which auto I preferred, so that I could make an informed decision. I researched online and formed an idea, but it was best to evaluate each vehicle in person. He gave me an excellent deal and I would recommend Jeff to my friends and family. More
by marglyn977
Employees Worked With
March 24, 2025
JP was a good dealer to me. He laid down all the reasons why getting a new car made sense. While also working with us despite being unprepared in some areas. He laid down all the reasons why getting a new car made sense. While also working with us despite being unprepared in some areas. More
by jamari.webster11
Employees Worked With
February 28, 2025
Returned to the best dealership after 15 years and meet JP. He answered all my question and my concerns about getting into a new Honda. Very knowledgeable and patience. Overall he gave a great experience i JP. He answered all my question and my concerns about getting into a new Honda. Very knowledgeable and patience. Overall he gave a great experience in purchasing a new Honda. More
by Rlthomas4719
February 22, 2025
I came in after being worried about my credit history. Jason A was incredibly knowledgeable on the topic, and was completely empathetic and understanding about my worries. He made the whole process of car Jason A was incredibly knowledgeable on the topic, and was completely empathetic and understanding about my worries. He made the whole process of car searching so much more effortless. More
by Rebecca C
Employees Worked With
February 03, 2025
Had a great experience working with Jeff Parham (JP). He was patient, friendly, honest, and knowledgable. Made the car-buying process smooth and stress-free. Highly recommend! He was patient, friendly, honest, and knowledgable. Made the car-buying process smooth and stress-free. Highly recommend! More
by Danielle
Employees Worked With
January 04, 2025
Jason help me with a car and it was a good salesman and he gave me all the information that I needed it. You was a great salesman. he gave me all the information that I needed it. You was a great salesman. More
by Juangonzalez19671976
Employees Worked With
