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Napleton's River Oaks Honda
Lansing, IL
1,166 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,166 reviews
November 18, 2024
JP provided a great personable experience while going through the purchasing process. I would recommend him to anyone buying a car. through the purchasing process. I would recommend him to anyone buying a car. More
by T Foley
Employees Worked With
November 15, 2024
Jeff Parham was excellent! He was helpful, patient, kind and efficient. Thank you so much Jeff! He was helpful, patient, kind and efficient. Thank you so much Jeff! More
by aleciamartin15
Employees Worked With
November 15, 2024
I was recently involved in a car accident and needed a another vehicle ASAP. I spoke with sales agent Jeff Parham, and he was phenomenal, Jeff was very friendly efficient and explained everything to my s another vehicle ASAP. I spoke with sales agent Jeff Parham, and he was phenomenal, Jeff was very friendly efficient and explained everything to my satisfaction. The process was seamless and the financing was on point! He was very patient and understanding. The selection of cars regarding quantity and colors were exceptional. Please look up Jeff if you are looking great service! More
by TRACEYMARTIN1
Employees Worked With
November 14, 2024
Jeff is an awesome employee at the dealer . He helped and has given the best services there could be. He helped and has given the best services there could be. More
by emonioliphant
Employees Worked With
November 13, 2024
Jason helped so much, thank-you brother for everything, i got what i wanted. I will tell my family to come here got what i wanted. I will tell my family to come here More
by inakonechnyi2
November 11, 2024
Jason and marshawn very good help with helping find a car smooth process with finding it smooth process with finding it More
by jasmine montoya
Employees Worked With
November 09, 2024
Abe my salesman fantastic knowledgeable and made my purchase seamless all in a short period of time purchase seamless all in a short period of time More
by LisaPassat2017
Employees Worked With
November 07, 2024
What an amazing experience that I had at this Honda today! Jason Anderson and Elias Yacoub took really good care of me and made sure I only left feeling comfortable. I appreciate them so much and I loo today! Jason Anderson and Elias Yacoub took really good care of me and made sure I only left feeling comfortable. I appreciate them so much and I look forward to seeing them again in my future visits. More
by Hanna Awad
November 01, 2024
Thank you Jason you helped look around at all these cars and told me a lot. I’ll be coming back with more family to get more cars and told me a lot. I’ll be coming back with more family to get more cars More
by Anitteb.anderson
October 31, 2024
Everyone we met at this dealership was polite and helpful. Sales Consultant Jeffery Parham worked with us on our trade-in and new car purchase, He made a number of trips to the sales manager’s office helpful. Sales Consultant Jeffery Parham worked with us on our trade-in and new car purchase, He made a number of trips to the sales manager’s office on our behalf and eventually came back with a deal we were happy with. Also, Mr. Chambers clearly explained the features of our new car. We’ll return to this dealership next time we’re ready for a new car. More
by Fonda Honda
