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Napleton's River Oaks Honda
Lansing, IL
1,182 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,182 reviews
December 21, 2024
Jason and Farris were great and helped work out a deal that was best for me that was best for me More
by kennedie97
December 19, 2024
Jeff Parham(JP) was very knowledgeable and friendly. Allowed me to test drive a couple cars and the last one, (I think he was holding out-saving the best for last) I walked out as an owner of a CR V. It Allowed me to test drive a couple cars and the last one, (I think he was holding out-saving the best for last) I walked out as an owner of a CR V. It was exactly what I was looking for and he knew it. lol Thanks JP. More
by Veronica Washington
Employees Worked With
December 19, 2024
Very good customer service and I appreciated the time he spent on applying my front plate to my car. spent on applying my front plate to my car. More
by Veronica Washington
Employees Worked With
December 18, 2024
Knowledgeable salesperson JP understood my situation and knew how to fix it. New Honda Passport was the answer knew how to fix it. New Honda Passport was the answer More
by glo
December 17, 2024
Came to buy a car at River oaks Honda Jason who was the one that helped me was very professional and easy to deal with and was able to answer all the questions I had would highly recommend, ask for Jason!! one that helped me was very professional and easy to deal with and was able to answer all the questions I had would highly recommend, ask for Jason!! More
by Jose2010
Employees Worked With
December 14, 2024
Jeff parham was very helpful, second time coming to him and leaving with a vehicle! and leaving with a vehicle! More
by maldonadotanya49
Employees Worked With
December 13, 2024
Jason has great customer service, very helpful and you will walk out with a new car no matter what. will walk out with a new car no matter what. More
by Andresfruiz
Employees Worked With
December 12, 2024
Yes sir ,just wanna say thanks to mr parham and the whole crew for always being on point and making my purchase of the 2025 accord smooth and confortable. This is my third accord! And i will be back..jeff u crew for always being on point and making my purchase of the 2025 accord smooth and confortable. This is my third accord! And i will be back..jeff u da man!! More
by cross
Employees Worked With
December 11, 2024
Exceptional service and fantastic experience. The staff was knowledgeable, friendly and made the car buying process seamless. Highly recommend this Honda dealership. Thank you Jason Anderson! The staff was knowledgeable, friendly and made the car buying process seamless. Highly recommend this Honda dealership. Thank you Jason Anderson! More
by Rhuert1
Employees Worked With
December 01, 2024
Jason A was extremely helpful and helped to ease my mom’s worries about her car search! We will absolutely be back. worries about her car search! We will absolutely be back. More
by Vanessa L
Employees Worked With
