Napleton's River Oaks Chrysler Dodge Jeep Ram - Service Center

Worst Customer Service Ever! I’ve never been so frustrated trying to deal with people. Once this organization realized I didn’t have a lot of money they started treating me differ I’ve never been so frustrated trying to deal with people. Once this organization realized I didn’t have a lot of money they started treating me different. If you’re an elitist xxxxxxx this is your place. If you’re a regular American trying to get your vehicle fixed, go elsewhere. -3?? More

Service Center Tonight I went into the dealership looking for answers to questions concerning noises coming from the driver side tire area. I was immediately introdu Tonight I went into the dealership looking for answers to questions concerning noises coming from the driver side tire area. I was immediately introduced to Stevem Hyche, who was very friendly and courteous. He walked me through what my options were, pricing, and who I would have to contact on my end to make this a great experience financially. Steven also seemed to add a personal touch to our conversation, which made the visit extremely enjoyable......Not only did Steven immediately diagnose the problem, but the service was fast and efficient. As I further spoke to Steven, there was a reassurance that I came to the right place, at the right time....Thank you, Steven Hyche for your care and concern during my time of panic...... Kevin McNair More

Will never go anywhere else! Ken is the best! He leaves us his personal car and takes ours in for service whenever we need it. We will never take our cars anywhere else for servic Ken is the best! He leaves us his personal car and takes ours in for service whenever we need it. We will never take our cars anywhere else for service. More

ADAM IS THE MAN ADAM IS WHAT EVERY SERVICE, SALES, OR WHATEVER PERSON SHOULD BE. IF EVERYONE IN THIS CRAZY BUSINESS WAS THIS WAY IT WOULD BE A LOT MORE HAPPY CAR B ADAM IS WHAT EVERY SERVICE, SALES, OR WHATEVER PERSON SHOULD BE. IF EVERYONE IN THIS CRAZY BUSINESS WAS THIS WAY IT WOULD BE A LOT MORE HAPPY CAR BUYERS AND NOT SO MANY HORROR STORIES. I HAVE BOUGHT A LOT OF CARS IN MY TIME AND I WISH I WOULD HAVE MET ADAM SOONER IN MY LIFE. THANK YOU NAPLETON FOR HAVING SUCH A CARING PERSON ON YOUR STAFF, AND ADAM THANK YOU FOR BEING YOU AND I HOPE YOU PROSPER AND RECEIVE MANY BLESSINGS IN BUSINESS AND YOUR PERSONAL, GOD BLESS YOU ALL More

Great follow up I purchased my Jeep on a Saturday. I received 3 follow up phone calls to make sure I was satisfied with my vehicle. At the end of the week I panicked I purchased my Jeep on a Saturday. I received 3 follow up phone calls to make sure I was satisfied with my vehicle. At the end of the week I panicked and thought I had a problem with my speedometer. I called my salesperson Sergio and he called me right back. He told me to bring the vehicle back at my convenience and offered a loaner car just in case they kept my vehicle for an extended amount of time. Went in the next morning. Turns out my speedometer was set in kilometers instead of miles. Sergio always treats me with respect. Regardless, Sergio was there with reassurance and made me feel like I mattered. Napleton was not only great during the purchasing process but even afterwards. I highly recommend this dealership. They are all friendly and make you feel like you matter. I felt Sergio displayed honesty and integrity. More

Lease Return Bob "Gator" made the lease return process extremely easy. He asked key questions and he was very professional. Bob even had a proper screwdriver for Bob "Gator" made the lease return process extremely easy. He asked key questions and he was very professional. Bob even had a proper screwdriver for my license plate removal. Didn't have to run around searching for one. More

My First Time Steven in service made my first time dealing with Napleton River Oaks a very smooth experience.He was able to pull up past service history of my vehic Steven in service made my first time dealing with Napleton River Oaks a very smooth experience.He was able to pull up past service history of my vehicle that was purchased from a private seller but always maintained by a Chrysler dealer..Very professional and positive attitude.I was surprised when he told me he had only been working there since May. Up sold me on a tire rotation and rear diff fluid change. Only disappointment was they failed to point out I had a low beam headlight out....Which I knew before my appointment. More