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Napleton's River Oaks Chrysler Dodge Jeep Ram - Service Center
Lansing, IL
109 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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109 Reviews of Napleton's River Oaks Chrysler Dodge Jeep Ram - Service Center
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April 29, 2019
Amazing service experience! I am the mother of a 19 month old, and my husband works 6 days a week. My car needed service for an electrical issue, so I brought it in on a Monday m I am the mother of a 19 month old, and my husband works 6 days a week. My car needed service for an electrical issue, so I brought it in on a Monday morning with my son. After some time in the waiting area, my toddler was getting crazy and I knew it was time to go. I asked to rent a car and when handing over my license, they pointed out it was expired and I didn’t even know! I felt the tears coming as I was exhausted and stressed out from my child. Ken Walter came over and said take my personal car, get the baby home for a nap, and we will figure the rest out later. Him and the service guys helped me transfer the car seat too. As always above and beyond service. I will never go anywhere else! More
by SarahFligelman
Employees Worked With
Tom Walker, Kenneth Walter
April 15, 2019
Super Nice!! I was trying to get information for my moms vehicle and I couldn’t get a response from Service but ... This nice young lady name Tiffany assured me th I was trying to get information for my moms vehicle and I couldn’t get a response from Service but ... This nice young lady name Tiffany assured me that she would get me to the right person and that she did! Tony Smith he got the response I needed in a timely fashion.. Thanks for helping this old lady out guys More
by JocyeRuff
Employees Worked With
Tiffany , Anthony Smith
April 10, 2019
Great Customer Service I was greeted by Mr Hector Cuevas who was very helpful with telling me about my vehicle. He suggested certain recommendations that my vehicle needed b I was greeted by Mr Hector Cuevas who was very helpful with telling me about my vehicle. He suggested certain recommendations that my vehicle needed but was not pushy when I decided against rage recommendations at that time. I also spoke with Mr Anthony Smith, who remembered me from a previous visit. He checked on me during the time in which I waited for the services to be completed on my vehicle. Mr Smith also answered questions that I had about a couple of vehicles that I was interested in. Both if these gentlemen left a great impression on me which will definitely have me to return to this dealership. More
by Smoke N
Employees Worked With
Hector Cuevas, Anthony Smith
March 22, 2019
Cost me more money Warning to ladies. Do not go to Napleton Dodge of River Oaks. They will tell you that you need stuff that you don't, won't call your insurance to see Warning to ladies. Do not go to Napleton Dodge of River Oaks. They will tell you that you need stuff that you don't, won't call your insurance to see if it is covered so they can charge you, say they fixed the problem but really don't , will bribe you if you put up a bad review ( make sure you include names). Now you ask why am I saying these things ? I took my car there the first time Oct. 13th for a oil change, it was recommended that I get front brakes and rotors. They did inspection and oil change and front brakes. The paper says they replaced pads and resurfaced the rotors for $394.00. Not done. Went back on Nov. 12th That paper says they inspected (again but it was already in the system from Oct 12th). They replaced the front brakes, pads, rotors🤔 $394.00., replaced washer nozzle with hose $133.48, cleaned fuel injection & induction service $169.95. Now both of these services were covered under my insurance 🤑 but they didn't call the insurance company so of course I paid because I trusted them . January 29th I took the car cause now my coolant is leaking and was told I need a radiator by a good mechanic so back to Napleton's to get a radiator $ 692.69 and to let them know the washer nozzle they REPLACED I. Nov. was not working $0 ( another inspection🤔) now they say I need a motor mount 🤑 and bracket-torque reaction $217.89. Now this time I called the insurance to see if this was covered and guess what it was but the manager insisted it was not. This time I wrote a bad review about how they treat females different from males and my services that included that I needed a rental ( it was the day of Chicago's bad snow storm). I was told we do not have any loaners 😟 so I said "ok I can call Enterprise cause I don't have a way home", "we don't use a rental company" me " what car dealer doesn't use car rental companies "? I was not asked Ms. Rivers do you need a ride to somewhere or what can we do to accommodate you? I tried to speak to the manager about my car not being ready and I had to take my rental back but only got voicemail until I called the day to put up my car and I was at Enterprise and then the manager was found. I went home and put up my review. I received a call from the manager " I saw your review and it upset me your feel this way, we do not treat women differently . Because it makes us look bad and my manager will see it and if you take down the review I will pay your deductible . I took down the review went to pick up my car $0. My receipt says " Ok to pay per Chrysler Warranty ( because I called not Napleton's)All Mopar parts are guaranteed $867.23. Ok to waiver $100.00🤔 My advice to everyone don't take your car to Napleton's of River Oaks. Always take a male with you. If you have insurance first take your car to a honest mechanic (Life Time Auto) let them tell you what is wrong then take it to a honest dealership ( check the reviews and star ratings) then call your insurance for coverage. After they fix it go back to the mechanic. I am not at another dealer because I need a motor mount, washer nozzle had my front brakes replaced on Monday $310.00. Sound familiar? Yea these things were supposed to be done at Napleton's River Oaks. I have had to spend more money, time and risk my life form their incompetence, unprofessionalism, lies, difference in treatment ( discrimination) and not caring for people's safety. DON'T TAKE YOUR CAR THERE LADIES AND MEN. My insurance is aware of this and so will BBB . #wrongwoman More
by #Wrongwoman
Employees Worked With
David Barreto, Scott Diesem
January 28, 2019
Timely customer service I bought my car in for service on last Friday because my radiator was leaking. This is my second time bringing my car in for service at Napleton . Me I bought my car in for service on last Friday because my radiator was leaking. This is my second time bringing my car in for service at Napleton . Me being a woman with little car knowledge has had the opportunity this time to learn a little more about cars. I had the opportunity to have Manager Andrew to co e to my assistance with a small matter I had. He got right on it and resolved the issue. Thank you Andrew for your quick assistance in taking care of this matter. If you ever need a matter taken care of look and ask for Andrew. More
by #Wrongwoman
Employees Worked With
Andrew
January 23, 2019
Worst Customer Service Ever! I’ve never been so frustrated trying to deal with people. Once this organization realized I didn’t have a lot of money they started treating me differ I’ve never been so frustrated trying to deal with people. Once this organization realized I didn’t have a lot of money they started treating me different. If you’re an elitist xxxxxxx this is your place. If you’re a regular American trying to get your vehicle fixed, go elsewhere. -3?? More
by Keith G
Employees Worked With
Andrew is the xxx who had me go out to their place and did nothing to help me.
January 14, 2019
Service Center Tonight I went into the dealership looking for answers to questions concerning noises coming from the driver side tire area. I was immediately introdu Tonight I went into the dealership looking for answers to questions concerning noises coming from the driver side tire area. I was immediately introduced to Stevem Hyche, who was very friendly and courteous. He walked me through what my options were, pricing, and who I would have to contact on my end to make this a great experience financially. Steven also seemed to add a personal touch to our conversation, which made the visit extremely enjoyable......Not only did Steven immediately diagnose the problem, but the service was fast and efficient. As I further spoke to Steven, there was a reassurance that I came to the right place, at the right time....Thank you, Steven Hyche for your care and concern during my time of panic...... Kevin McNair More
by Kevin McNair
Employees Worked With
Steven Hyche
December 19, 2018
Will never go anywhere else! Ken is the best! He leaves us his personal car and takes ours in for service whenever we need it. We will never take our cars anywhere else for servic Ken is the best! He leaves us his personal car and takes ours in for service whenever we need it. We will never take our cars anywhere else for service. More
by EricSenft
Employees Worked With
Kenneth Walter
September 06, 2018
ADAM IS THE MAN ADAM IS WHAT EVERY SERVICE, SALES, OR WHATEVER PERSON SHOULD BE. IF EVERYONE IN THIS CRAZY BUSINESS WAS THIS WAY IT WOULD BE A LOT MORE HAPPY CAR B ADAM IS WHAT EVERY SERVICE, SALES, OR WHATEVER PERSON SHOULD BE. IF EVERYONE IN THIS CRAZY BUSINESS WAS THIS WAY IT WOULD BE A LOT MORE HAPPY CAR BUYERS AND NOT SO MANY HORROR STORIES. I HAVE BOUGHT A LOT OF CARS IN MY TIME AND I WISH I WOULD HAVE MET ADAM SOONER IN MY LIFE. THANK YOU NAPLETON FOR HAVING SUCH A CARING PERSON ON YOUR STAFF, AND ADAM THANK YOU FOR BEING YOU AND I HOPE YOU PROSPER AND RECEIVE MANY BLESSINGS IN BUSINESS AND YOUR PERSONAL, GOD BLESS YOU ALL More
by Bigrell0328
Employees Worked With
Adam Muhammad
September 02, 2018
Great follow up I purchased my Jeep on a Saturday. I received 3 follow up phone calls to make sure I was satisfied with my vehicle. At the end of the week I panicked I purchased my Jeep on a Saturday. I received 3 follow up phone calls to make sure I was satisfied with my vehicle. At the end of the week I panicked and thought I had a problem with my speedometer. I called my salesperson Sergio and he called me right back. He told me to bring the vehicle back at my convenience and offered a loaner car just in case they kept my vehicle for an extended amount of time. Went in the next morning. Turns out my speedometer was set in kilometers instead of miles. Sergio always treats me with respect. Regardless, Sergio was there with reassurance and made me feel like I mattered. Napleton was not only great during the purchasing process but even afterwards. I highly recommend this dealership. They are all friendly and make you feel like you matter. I felt Sergio displayed honesty and integrity. More
by Cindy816
Employees Worked With
Cody in Finance, Sergio Esquivia
