Napleton's River Oaks Chrysler Dodge Jeep Ram - Service Center

**UPDATE**Went to go pick up my vehicle. After being **UPDATE** Went to go pick up my vehicle. After being told it will be ready by noon I picked it up around 2pmish. Waiting about 2hrs for "paperwork" **UPDATE** Went to go pick up my vehicle. After being told it will be ready by noon I picked it up around 2pmish. Waiting about 2hrs for "paperwork" to be finalized. As I waited in the customer service waiting area, numerous customers walked in without a mask! Not to mention Napelton employees also walking around and going into customer vehicles without a mask! I was then furious! I asked to speak to the manager but seemed "too busy" manager "corrected" the situation but as soon as I go back on the floor I still see the same thing. My customer service rep Steven I would give him 1 star on customer service. I did file a complaint with the CDC in regards to this establishment not following state protocol! Walking around no mask, allowing customers to have no mask an having your employees with no mask going in and out of customers cars is ridiculous! There i picture evidence and video evidence I took. IF YOU CARE ABOUT YOUR HEALTH AND MENTAL SANITY AVOID THIS PLACE!!!! If any work is needed on your Chrysler, Dodge, Jeep please save yourself the headache of this unprofessional establishment. Bringing in my car for simple repairs if you would like to call it that. (key and hardtop replacement). It took about 2 weeks to get parts in for my car. The service advisor said once they come in he will give us a call to bring in the truck. Never did! I had to call parts and service and check in and long behold parts had arrived couple days ago. I literally need to call my service advisor for ETA of repairs. They do not call you or update you on repairs or repair time, updates etc. Super unprofessional. I will NOT come back to this establishment nor recommend this dealership to anyone! Save yourself the headache and drive down the road to a better dealership with better customer service. I dropped off my truck for these simple repairs Sunday. It is now Tuesday and yet to receive a a status update phone call. More

This dealership is the absolute worst brought my car in for service to 2019 jeep Cherokee was told I’d have a loaner came and told twice I’d have a loaner brought it in then said I could not pick up the lo for service to 2019 jeep Cherokee was told I’d have a loaner came and told twice I’d have a loaner brought it in then said I could not pick up the loaner the worst experience of my life worst service department ever very rude the service manager directer was the worst never get an answer on the phone and then won’t give me my car back service advisor waited one hour and a half to bring my car back After not even looking at it Absolute dump I am calling jeep next my car is under warranty makes me think twice about buying a jeep again or Chrysler product for that matter More

Amazing dealership, very helpful in explaining in detail what services were completed. Very accommodating. Clean and safe in this current state with Covid! I would highly recommend this dealership to anyone what services were completed. Very accommodating. Clean and safe in this current state with Covid! I would highly recommend this dealership to anyone and everyone for their next service or purchase of a new car or truck! More

The dealership was very nice and clean and all the employees were helpful and courteous!I would recomend my family and friends to purchase vehicles employees were helpful and courteous!I would recomend my family and friends to purchase vehicles More