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Napleton's River Oaks Chrysler Dodge Jeep Ram - Service Center

Lansing, IL

3.2
104 Reviews

104 Reviews of Napleton's River Oaks Chrysler Dodge Jeep Ram - Service Center

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September 25, 2021

Purchased my first jeep here. And the sales staff was great when I came in for my first oil change I was prepared to sit and wait. But as I can see the place was very busy so they offered to take me hom More

by Idaly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh cash
Sep 27, 2021 -

Napleton's River Oaks Chrysler Dodge Jeep Ram responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

September 18, 2021

I brought my 2017 Chrysler 300 in for a service oil change when the technician got finished with my oil change and when I drove off down the street my car started to smoke I immediately turn off the en More

by doss1671
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Heba hanieh
Sep 23, 2021 -

Napleton's River Oaks Chrysler Dodge Jeep Ram responded

Hi, we are so disappointed to learn of this situation you have described. Please contact our Manager at (708) 474-2300 so that we may ensure your experiences with our dealership are more pleasant moving forward.

Sep 23, 2021 -

doss1671 responded

I’m scared to get service from y’all, I could of lock my engine up

September 14, 2021

My name is Mario. I took my vehicle for service for the first time there and I had a very very great experience. Everyone seems super nice and very professional. My service adviser Mr. Michael Jannotta alo More

by mario
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Jannotta and Heba (service dept)
Sep 17, 2021 -

Napleton's River Oaks Chrysler Dodge Jeep Ram responded

Hi Mario, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Sep 17, 2021 -

mario responded

I will deff be coming back to you guys. Thanks again.

August 07, 2021

Mike the service manager an Joshua are very straightforward and good guys to work with, on time service nothing more nothing less , just Great service More

by emmitt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Cash
Aug 18, 2021 -

Napleton's River Oaks Chrysler Dodge Jeep Ram responded

Hi Emmitt, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

May 18, 2021

This was definitely a great experience. Everyone was warm and welcoming. I despise going to dealerships but there was no problems and no pressure. Will definitely return for future purchases. More

by K. Johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keenan, Scott Czarnik
May 25, 2021 -

Napleton's River Oaks Chrysler Dodge Jeep Ram responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please let us know if you have any additional questions about services you received and thank you again for choosing Napleton's River Oaks Chrysler Dodge Jeep Ram!

May 13, 2021

I took my car to get serviced for the check engine light and not even a month later it was back on. I took it back and they said all I needed was an oil change. Not even a hour after leaving the lot the che More

by Malissa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aric
April 26, 2021

I’m incredibly grateful because they really took the time to understand the situation I was going through with my past vehicle and quickly helped me to solve the issue. Excellent service! More

by DiazzJames
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto Cortez, Jorge Castaneda
Apr 27, 2021 -

Napleton's River Oaks Chrysler Dodge Jeep Ram responded

James, your satisfaction is our top priority. We hope to be of service to you again! Take care!

April 02, 2021

Making a decision about buying a vehicle is sometimes stressful depending upon the people who you encounter at the dealership. Luckily for me I've been fortunate to have worked with Cody Sasek in the pa More

by Lorenzo Crowther
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto Cortez, Cody Sasek
Apr 04, 2021 -

Napleton's River Oaks Chrysler Dodge Jeep Ram responded

Hi Lorenzo, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

April 01, 2021

Hi my name is Vel , I went in to purchase a jeep grand Cherokee, Justin was the best he was very professional . I would definitely recommend people to go to this dealership they are great overall professi More

by Vel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin, Cody Sasek
Apr 04, 2021 -

Napleton's River Oaks Chrysler Dodge Jeep Ram responded

Hi Vel, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

March 27, 2021

I had an exceptional customer service experience and am thankful for all members of the service team, especially Jake Zieman who worked directly with me. This will be my new service home. Thank you all so More

by Ms. Mary Mc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Zieman
Mar 29, 2021 -

Napleton's River Oaks Chrysler Dodge Jeep Ram responded

Hello Mary, thank you for your kind review; we are happy to pass along your comments to Jake here at Napleton's River Oaks Chrysler Dodge Jeep Ram! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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