Napleton's River Oaks Chrysler Dodge Jeep Ram - Service Center

Poor customer service within the service department and mechanics. Never return calls or give updates about car. Check engine light on with a code but they can’t find the problem so they turned off the lig mechanics. Never return calls or give updates about car. Check engine light on with a code but they can’t find the problem so they turned off the light and say it fine, pick up car get two blocks away same problem but they have no answer and then keep your car. But at the same time charge for not finding anything. No loaner car, so I have to miss work, and pay for the tows back to there shop. No one has answer More

Terrance Winters was very helpful and represented the company in a positive way by reinforcing the standards of Napleton’s Jeep. He kept me well informed on the status of my service rendered to my car. company in a positive way by reinforcing the standards of Napleton’s Jeep. He kept me well informed on the status of my service rendered to my car. More

On April 5, I dropped my 2013 Dodge Durango off for some service repairs. The drop off went well with no issues. The Service person told me they probably wouldn't get to my vehicle until the next day. No i service repairs. The drop off went well with no issues. The Service person told me they probably wouldn't get to my vehicle until the next day. No issues. The next morning I was contacted by Brice via text telling me my vehicle was being looked at and they found some of the issues I had reported. I was told that the parts were not in stock and would be ordered for next week delivery. I was then told I could come pickup my vehicle and he would let me know when the parts came in so I could bring back for the repairs. When I went the pickup my vehicle they could not find my keys and it took them over 40minutes before finding them. I have yet to receive a call saying the parts are in or any kind of update. Do better Napleton team!!! More

Denise the service manager is very rude and unprofessional. 0 stars for the lack professionalism. unprofessional. 0 stars for the lack professionalism. More

Great customer service! Aric Taylor is the associate that help me with my oil change. He was very professional and kept me informed about the services the dealership provide Aric Taylor is the associate that help me with my oil change. He was very professional and kept me informed about the services the dealership provided. Would definitely come back if I need any other service on my truck. Great Job! More

Mike was the greatest. l love going there...service is done right there staff is excellent. l love going there...service is done right there staff is excellent. More

Brice was very pleasant and helpful to work with, great customer service! Will continue to service my vehicle there. customer service! Will continue to service my vehicle there. More

Dealership was excellent. Service writer Mike Jannotta took very good care of me and I will definitely be coming back with my next issue. took very good care of me and I will definitely be coming back with my next issue. More

The service from Mike Jannotta was top notch. He always gets us in and out and takes care of our family”s vehicles. Very professional staff ✅ such a pleasure doing business with him. gets us in and out and takes care of our family”s vehicles. Very professional staff ✅ such a pleasure doing business with him. More

I was in recently in to have work done on my car. Michael was very helpful and got me taken care of right away. I can not recommend this dealership enough. Michael is definitely willing to go above and beyon was very helpful and got me taken care of right away. I can not recommend this dealership enough. Michael is definitely willing to go above and beyond. Thanks again for everything and will definitely be coming back here for my next repair. More