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Napleton's River Oaks Chrysler Dodge Jeep Ram - Service Center
Lansing, IL
109 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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109 Reviews of Napleton's River Oaks Chrysler Dodge Jeep Ram - Service Center
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August 28, 2018
Lease Return Bob "Gator" made the lease return process extremely easy. He asked key questions and he was very professional. Bob even had a proper screwdriver for Bob "Gator" made the lease return process extremely easy. He asked key questions and he was very professional. Bob even had a proper screwdriver for my license plate removal. Didn't have to run around searching for one. More
by rob1960
Employees Worked With
Bob Gatelis
August 19, 2018
My First Time Steven in service made my first time dealing with Napleton River Oaks a very smooth experience.He was able to pull up past service history of my vehic Steven in service made my first time dealing with Napleton River Oaks a very smooth experience.He was able to pull up past service history of my vehicle that was purchased from a private seller but always maintained by a Chrysler dealer..Very professional and positive attitude.I was surprised when he told me he had only been working there since May. Up sold me on a tire rotation and rear diff fluid change. Only disappointment was they failed to point out I had a low beam headlight out....Which I knew before my appointment. More
by SuperDaveFromCalumetHarley
Employees Worked With
Steven
July 01, 2018
Richie’s Review. Amazing service.... shout out to my boy Jake Ziemann.... thx GM Ray Czarnik... 5 star operation ?????????? Keep up the GREAT work .... “KEEP SWINGIN M Amazing service.... shout out to my boy Jake Ziemann.... thx GM Ray Czarnik... 5 star operation ?????????? Keep up the GREAT work .... “KEEP SWINGIN MY FRIEND “ More
by Richie Rich
Employees Worked With
Jake Ziemann
June 11, 2018
SERVICE DEPT MAKES YOU FEEL LIKE FAMILY TOM WALKER AND HIS TEAM ARE VERY GOOD AT MAKING YOU FEEL SPECIAL AND WARM AND FUZZY WHEN YOU COME TO THE DEALERSHIP. I WOULD RECOMMEND THIS STORE TO E TOM WALKER AND HIS TEAM ARE VERY GOOD AT MAKING YOU FEEL SPECIAL AND WARM AND FUZZY WHEN YOU COME TO THE DEALERSHIP. I WOULD RECOMMEND THIS STORE TO EVERYBODY. THANKS GUYS !!! More
by 1HAPPYCUSTOMER
Employees Worked With
TOM WALKER,HECTOR
June 05, 2018
AWFUL customer service! We had to bring in our pickup for a recall so we made an appointment for 10:00AM. When we arrived, Aric Taylor told us it would take "an hour and a ha We had to bring in our pickup for a recall so we made an appointment for 10:00AM. When we arrived, Aric Taylor told us it would take "an hour and a half" to complete the work. By 2:00PM it was STILL not done. It took them over FOUR HOURS to complete the work. After 2 hours in we asked them how long it would be until we got our truck back. Nobody knew. So we asked to speak to a manager. But the managers were always "in a meeting" or "with a customer." Because we had other appointments to keep, we asked for a loaner car until ours was done. They said "no." The customer service was absolutely atrocious. We will never go back to Napleton and highly recommend that everyone else avoids them, too. More
by Kris Bryant
Employees Worked With
Aric Taylor
January 28, 2018
Best dealership hands down This place is amazing from sales to service A+++ so pleased with work performed. You want the best .... come here. Awesome facility , great selection, This place is amazing from sales to service A+++ so pleased with work performed. You want the best .... come here. Awesome facility , great selection, great employees More
by Walker33
Employees Worked With
Tom Walker
May 25, 2017
Not good The service manager James seen I had a bad report he beg me to write a good review and the next time I need something he would assist me ,I brought 20 The service manager James seen I had a bad report he beg me to write a good review and the next time I need something he would assist me ,I brought 2017 jeepwrangler and was trying to buy a Soft top for it he never return my phone calls he never got back with me .this dealership is only nice when buying the car after you buy it they treat you like xxxx it is ashame that I have to go to hawk dealership to buy something i should be able to go back were I brought the car from More
by Michael johnson
Employees Worked With
James benck
April 28, 2017
Customer service is horrible and they treat women like Horrible services department! Called and asked if they could change my break pads on my car and was told yes. Brought my car in several hours went pas Horrible services department! Called and asked if they could change my break pads on my car and was told yes. Brought my car in several hours went past before they told me they had to order parts and they were now working. I said fine can I get a shuttle to go and get something to eat. The young man shook his head no and shrugged his shoulders mouthing I can't. I walked to get a snack from a store down the street. I then had my first call at about 445pm stating that I need rotors as well should they go ahead with the work. Well I needed to have my car safe and driving so yes do the work. A few more hours went pass and now I have a service guy saying well we are working hard to fix your car I just found out that you've been here all day. Next at 730pm he is telling me I am here to give you a loaner. Confused where is my car? Well we ordered the wrong parts! Upset talked with the GM before leaving. Next day no phone calls or anything checked on my care twice, finally at 530 they called to say your car is ready. Get there and all my brake lights are on and won't go off. Gm comes out and says I want to make sure we fix it right so your going home in the loaner. 3rd day I called again to check on my car and was told we are working to find the problem. Later a call came in stating they have found the problem parts won't be in until the 4th day. We will call you then. They called when they received the part and once my care was fixed. However the damage had been done because of the horrible customer services on day 1 and 2. With the fact that staff lied and said they were communicating with me. Never in my 22 plus years of driving have I experience service like this. I believe they treat their women customers like crap and are not honest on top of that. More
by mycar123
Employees Worked With
Jamie and Moe
April 06, 2017
Excellent service I went to get my 2011 charger serviced looked and test drove a 2017 My salesmen gave me a deal I couldn't refuse. I had a lot going on with the other I went to get my 2011 charger serviced looked and test drove a 2017 My salesmen gave me a deal I couldn't refuse. I had a lot going on with the other one and the new one was a blessing. Great service and family oriented I would recommend to all my family and friends. More
by Catrina557
Employees Worked With
John Buchanan and Angela in financing and Jim in service
April 02, 2017
Fake News I think the employees have to be writing some of these reviews. My first experience here left my tailbone sore after waiting almost 5 hrs to get an oi I think the employees have to be writing some of these reviews. My first experience here left my tailbone sore after waiting almost 5 hrs to get an oil change. The second time...everyone, except Jake my first service member, was overly rude. And the service received was subpar. The last visit, yesterday. They replaced my radio and dug in and scratched almost every every piece of trim the worker more than likely came in contact with. They tried to tell me he had no reason to even touch it so he didn't do it...hmmmm then why is my entire center counsel able to lift with one finger now?! Bad business More
by JustPhil
Employees Worked With
Tom
