Napleton's River Oaks Chrysler Dodge Jeep Ram - Service Center

Customer service is horrible and they treat women like Horrible services department! Called and asked if they could change my break pads on my car and was told yes. Brought my car in several hours went pas Horrible services department! Called and asked if they could change my break pads on my car and was told yes. Brought my car in several hours went past before they told me they had to order parts and they were now working. I said fine can I get a shuttle to go and get something to eat. The young man shook his head no and shrugged his shoulders mouthing I can't. I walked to get a snack from a store down the street. I then had my first call at about 445pm stating that I need rotors as well should they go ahead with the work. Well I needed to have my car safe and driving so yes do the work. A few more hours went pass and now I have a service guy saying well we are working hard to fix your car I just found out that you've been here all day. Next at 730pm he is telling me I am here to give you a loaner. Confused where is my car? Well we ordered the wrong parts! Upset talked with the GM before leaving. Next day no phone calls or anything checked on my care twice, finally at 530 they called to say your car is ready. Get there and all my brake lights are on and won't go off. Gm comes out and says I want to make sure we fix it right so your going home in the loaner. 3rd day I called again to check on my car and was told we are working to find the problem. Later a call came in stating they have found the problem parts won't be in until the 4th day. We will call you then. They called when they received the part and once my care was fixed. However the damage had been done because of the horrible customer services on day 1 and 2. With the fact that staff lied and said they were communicating with me. Never in my 22 plus years of driving have I experience service like this. I believe they treat their women customers like crap and are not honest on top of that. More

Excellent service I went to get my 2011 charger serviced looked and test drove a 2017 My salesmen gave me a deal I couldn't refuse. I had a lot going on with the other I went to get my 2011 charger serviced looked and test drove a 2017 My salesmen gave me a deal I couldn't refuse. I had a lot going on with the other one and the new one was a blessing. Great service and family oriented I would recommend to all my family and friends. More

Fake News I think the employees have to be writing some of these reviews. My first experience here left my tailbone sore after waiting almost 5 hrs to get an oi I think the employees have to be writing some of these reviews. My first experience here left my tailbone sore after waiting almost 5 hrs to get an oil change. The second time...everyone, except Jake my first service member, was overly rude. And the service received was subpar. The last visit, yesterday. They replaced my radio and dug in and scratched almost every every piece of trim the worker more than likely came in contact with. They tried to tell me he had no reason to even touch it so he didn't do it...hmmmm then why is my entire center counsel able to lift with one finger now?! Bad business More

Service If you want your car done the correct way go to Tinley Park Dodge at least they answer the phone over there these people here say your car's ready and If you want your car done the correct way go to Tinley Park Dodge at least they answer the phone over there these people here say your car's ready and I know it's not ready I've been here 3 times and 4 days my car still running s***** they didn't even offer me a loaner car or anything the service manager Tom he should be a Salesman or something he should not be over the service department he don't answer the phone he just sits there look at you then what's the point of having coupons you can not use them. More

DO NOT GO HERE . I spoke with the Service Dept Manager and he stated they have grown 3X and can not service customers. They are operating at a 2017 growth out of a . I spoke with the Service Dept Manager and he stated they have grown 3X and can not service customers. They are operating at a 2017 growth out of a 1975 building, So consumers, please help them - they have too much business and will not invest in customer service. I bought 3 cars within 2 years from this dealership; however, I will not go back due to the poor service department. I waited 2 hours for an oil change. I was told I would not have to wait this long if I made an appt . So made an apt for an oil change and wait 1 hour and 45 minutes. Took the other car in for a service call. I was not happy and spoke to the serv dept manager who was not nice. They are too busy and can not accommodate servicing cars. Ironically, took my car across the street to Napleton Honda and received the best customer service in a timely fashion !!!!. More

Stay clear of this dealership This dealership i believe has invested interest in screwing over customers, my truck was under warranty and it took 3 mos to get it fixed, it doesn't This dealership i believe has invested interest in screwing over customers, my truck was under warranty and it took 3 mos to get it fixed, it doesn't take 3 mos to build a truck, very disappointed More

Excellent All parts of the dealership is excellent from sales to financing, to servicing, to ladies in the office...Love buying car from ghem..This is the 2 car All parts of the dealership is excellent from sales to financing, to servicing, to ladies in the office...Love buying car from ghem..This is the 2 car and I would do it again and I would reecommend this dealership again and again More