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Napleton's River Oaks Chrysler Dodge Jeep Ram - Service Center

Lansing, IL

3.2
112 Reviews

112 Reviews of Napleton's River Oaks Chrysler Dodge Jeep Ram - Service Center

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December 19, 2018

Will never go anywhere else! Ken is the best! He leaves us his personal car and takes ours in for service whenever we need it. We will never take our cars anywhere else for servic More

by EricSenft
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Walter
Dec 20, 2018 -

Napleton's River Oaks Chrysler Dodge Jeep Ram responded

Thank you so much for sharing your recent experience with us, Ericsenft! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

September 06, 2018

ADAM IS THE MAN ADAM IS WHAT EVERY SERVICE, SALES, OR WHATEVER PERSON SHOULD BE. IF EVERYONE IN THIS CRAZY BUSINESS WAS THIS WAY IT WOULD BE A LOT MORE HAPPY CAR B More

by Bigrell0328
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Muhammad
Sep 20, 2018 -

Napleton's River Oaks Chrysler Dodge Jeep Ram responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Napleton's River Oaks Chrysler Dodge Jeep Ram and we hope to see you again! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 02, 2018

Great follow up I purchased my Jeep on a Saturday. I received 3 follow up phone calls to make sure I was satisfied with my vehicle. At the end of the week I panicked More

by Cindy816
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody in Finance, Sergio Esquivia
Sep 20, 2018 -

Napleton's River Oaks Chrysler Dodge Jeep Ram responded

Cindy816, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Napleton's River Oaks Chrysler Dodge Jeep Ram!

August 28, 2018

Lease Return Bob "Gator" made the lease return process extremely easy. He asked key questions and he was very professional. Bob even had a proper screwdriver for More

by rob1960
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bob Gatelis
Sep 20, 2018 -

Napleton's River Oaks Chrysler Dodge Jeep Ram responded

We're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with.

August 19, 2018

My First Time Steven in service made my first time dealing with Napleton River Oaks a very smooth experience.He was able to pull up past service history of my vehic More

by SuperDaveFromCalumetHarley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven
Sep 20, 2018 -

Napleton's River Oaks Chrysler Dodge Jeep Ram responded

Thanks for sharing your recent service experience with us, Superdavefromcalumetharley! We hope you continue to choose Napleton's River Oaks Chrysler Dodge Jeep Ram as your first choice for all your vehicle needs. We look forward to your next visit! Take care!

July 01, 2018

Richie’s Review. Amazing service.... shout out to my boy Jake Ziemann.... thx GM Ray Czarnik... 5 star operation ?????????? Keep up the GREAT work .... “KEEP SWINGIN M More

by Richie Rich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Ziemann
June 11, 2018

SERVICE DEPT MAKES YOU FEEL LIKE FAMILY TOM WALKER AND HIS TEAM ARE VERY GOOD AT MAKING YOU FEEL SPECIAL AND WARM AND FUZZY WHEN YOU COME TO THE DEALERSHIP. I WOULD RECOMMEND THIS STORE TO E More

by 1HAPPYCUSTOMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TOM WALKER,HECTOR
June 05, 2018

AWFUL customer service! We had to bring in our pickup for a recall so we made an appointment for 10:00AM. When we arrived, Aric Taylor told us it would take "an hour and a ha More

by Kris Bryant
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Aric Taylor
January 28, 2018

Best dealership hands down This place is amazing from sales to service A+++ so pleased with work performed. You want the best .... come here. Awesome facility , great selection, More

by Walker33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Walker
May 25, 2017

Not good The service manager James seen I had a bad report he beg me to write a good review and the next time I need something he would assist me ,I brought 20 More

by Michael johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James benck