Napleton's River Oaks Chrysler Dodge Jeep Ram - Service Center
Lansing, IL
112 Reviews of Napleton's River Oaks Chrysler Dodge Jeep Ram - Service Center
Will never go anywhere else! Ken is the best! He leaves us his personal car and takes ours in for service whenever we need it. We will never take our cars anywhere else for servic Ken is the best! He leaves us his personal car and takes ours in for service whenever we need it. We will never take our cars anywhere else for service. More
ADAM IS THE MAN ADAM IS WHAT EVERY SERVICE, SALES, OR WHATEVER PERSON SHOULD BE. IF EVERYONE IN THIS CRAZY BUSINESS WAS THIS WAY IT WOULD BE A LOT MORE HAPPY CAR B ADAM IS WHAT EVERY SERVICE, SALES, OR WHATEVER PERSON SHOULD BE. IF EVERYONE IN THIS CRAZY BUSINESS WAS THIS WAY IT WOULD BE A LOT MORE HAPPY CAR BUYERS AND NOT SO MANY HORROR STORIES. I HAVE BOUGHT A LOT OF CARS IN MY TIME AND I WISH I WOULD HAVE MET ADAM SOONER IN MY LIFE. THANK YOU NAPLETON FOR HAVING SUCH A CARING PERSON ON YOUR STAFF, AND ADAM THANK YOU FOR BEING YOU AND I HOPE YOU PROSPER AND RECEIVE MANY BLESSINGS IN BUSINESS AND YOUR PERSONAL, GOD BLESS YOU ALL More

Great follow up I purchased my Jeep on a Saturday. I received 3 follow up phone calls to make sure I was satisfied with my vehicle. At the end of the week I panicked I purchased my Jeep on a Saturday. I received 3 follow up phone calls to make sure I was satisfied with my vehicle. At the end of the week I panicked and thought I had a problem with my speedometer. I called my salesperson Sergio and he called me right back. He told me to bring the vehicle back at my convenience and offered a loaner car just in case they kept my vehicle for an extended amount of time. Went in the next morning. Turns out my speedometer was set in kilometers instead of miles. Sergio always treats me with respect. Regardless, Sergio was there with reassurance and made me feel like I mattered. Napleton was not only great during the purchasing process but even afterwards. I highly recommend this dealership. They are all friendly and make you feel like you matter. I felt Sergio displayed honesty and integrity. More
Lease Return Bob "Gator" made the lease return process extremely easy. He asked key questions and he was very professional. Bob even had a proper screwdriver for Bob "Gator" made the lease return process extremely easy. He asked key questions and he was very professional. Bob even had a proper screwdriver for my license plate removal. Didn't have to run around searching for one. More
My First Time Steven in service made my first time dealing with Napleton River Oaks a very smooth experience.He was able to pull up past service history of my vehic Steven in service made my first time dealing with Napleton River Oaks a very smooth experience.He was able to pull up past service history of my vehicle that was purchased from a private seller but always maintained by a Chrysler dealer..Very professional and positive attitude.I was surprised when he told me he had only been working there since May. Up sold me on a tire rotation and rear diff fluid change. Only disappointment was they failed to point out I had a low beam headlight out....Which I knew before my appointment. More
Richie’s Review. Amazing service.... shout out to my boy Jake Ziemann.... thx GM Ray Czarnik... 5 star operation ?????????? Keep up the GREAT work .... “KEEP SWINGIN M Amazing service.... shout out to my boy Jake Ziemann.... thx GM Ray Czarnik... 5 star operation ?????????? Keep up the GREAT work .... “KEEP SWINGIN MY FRIEND “ More
SERVICE DEPT MAKES YOU FEEL LIKE FAMILY TOM WALKER AND HIS TEAM ARE VERY GOOD AT MAKING YOU FEEL SPECIAL AND WARM AND FUZZY WHEN YOU COME TO THE DEALERSHIP. I WOULD RECOMMEND THIS STORE TO E TOM WALKER AND HIS TEAM ARE VERY GOOD AT MAKING YOU FEEL SPECIAL AND WARM AND FUZZY WHEN YOU COME TO THE DEALERSHIP. I WOULD RECOMMEND THIS STORE TO EVERYBODY. THANKS GUYS !!! More
AWFUL customer service! We had to bring in our pickup for a recall so we made an appointment for 10:00AM. When we arrived, Aric Taylor told us it would take "an hour and a ha We had to bring in our pickup for a recall so we made an appointment for 10:00AM. When we arrived, Aric Taylor told us it would take "an hour and a half" to complete the work. By 2:00PM it was STILL not done. It took them over FOUR HOURS to complete the work. After 2 hours in we asked them how long it would be until we got our truck back. Nobody knew. So we asked to speak to a manager. But the managers were always "in a meeting" or "with a customer." Because we had other appointments to keep, we asked for a loaner car until ours was done. They said "no." The customer service was absolutely atrocious. We will never go back to Napleton and highly recommend that everyone else avoids them, too. More
Best dealership hands down This place is amazing from sales to service A+++ so pleased with work performed. You want the best .... come here. Awesome facility , great selection, This place is amazing from sales to service A+++ so pleased with work performed. You want the best .... come here. Awesome facility , great selection, great employees More
Not good The service manager James seen I had a bad report he beg me to write a good review and the next time I need something he would assist me ,I brought 20 The service manager James seen I had a bad report he beg me to write a good review and the next time I need something he would assist me ,I brought 2017 jeepwrangler and was trying to buy a Soft top for it he never return my phone calls he never got back with me .this dealership is only nice when buying the car after you buy it they treat you like xxxx it is ashame that I have to go to hawk dealership to buy something i should be able to go back were I brought the car from More