Napleton's River Oaks Chrysler Dodge Jeep Ram - Service Center

This has to be the worst experience I've ever had with a service. I purchased a Jeep wrangler from this location on 10/23/24. My sales rep SUNDAE was amazing but service dept is Lazy and tells lies all the service. I purchased a Jeep wrangler from this location on 10/23/24. My sales rep SUNDAE was amazing but service dept is Lazy and tells lies all the time. Since the 1st week I had my wrangler I had some concerns about the suspension of the vehicle I was getting some weird wobbling while on the highway took it in they couldn't figure the out the problem. As the problem started to persist I've probably been to their service department about 3 times one time they had my car for 3 entire days no progress! I took a video of the issues I was having service tells me it's brakes but not once looked at the vehicle again. Now service has had my vehicle since 1/14/25 they figured the problem was struts and some sort of stabilizer however now I have to use my extended warranty and pay my $500 deductible for something I've been complaining about since the 1 week after purchasing the vehicle. Now at this point it's 1/22/2025 I have really no updates on the "parts" they had to order! They NEVER answer the phone! I have to get updates from my Salesperson when it's not even her job to do that! I DO NOT recommend this service department! They lie especially when you are a woman, and they are super lazy! My advisor Ryan was great!! That's it's that's all! I'm super pissed and I will be getting someone else involved! More

The most horrible customer service I have ever experienced! This includes the non responsive management, service attendant Stephen and manager Mark. The car as I write has been in there for a mont experienced! This includes the non responsive management, service attendant Stephen and manager Mark. The car as I write has been in there for a month, under factory warranty and still is not fixed! They do not return calls, they don’t ever have to worry about us buying dodge, jeep or even American! Next stop Better Business Bureau! They are an epic fail! More

Used to love this dealer until they changed mangmnt Bought many cars & trucks from them and will never return! Bought my Ram in for service the Servc tech finally approached me ( his name is Ken) final Bought many cars & trucks from them and will never return! Bought my Ram in for service the Servc tech finally approached me ( his name is Ken) finally talked to me after 30 min . Very rude no "welcome sir" . He tells me he will call me once they know whats up . I said let me know asap so I can rent a car ( Mind you its there for the 3rd time for the same issue which is under warranty ) So at 9:30 am I leave now its 4:30 pm no call So I call in and Im told the Truck was ready at noon and the tech Ken left at 4 pm . I ask why no one called me and the response is HUH ? I don't know I come in and they charge me $200 bucks for Warrnty covered Items I call the service Manger Mark Szydo ? He is like sorry I will give you a free oil change ..Im like really for all this trouble . I came in and sat across from Mark he knows the trouble they put me through no apology ...So Napelton is now Nopelton Left many msgs to mangmnt no return calls Terrible dishonest dealership Buyer beware stay away from them trust me you will thank me later More

The service and experience I have received from Napleton's River Oaks Chrysler Dodge Jeep Ram IS THE WORST. This dealership has been so dismissive to my requests and issues it’s insane. Alllll my Napleton's River Oaks Chrysler Dodge Jeep Ram IS THE WORST. This dealership has been so dismissive to my requests and issues it’s insane. Alllll my girlies pls find another dealership where they don’t ignore women’s concerns.My jeep was making noise when I was breaking so I took it in for inspection. I was told breaks were good and the guy asked, “well how are you breaking”… not sure if it’s because I am a woman. Took my jeep in a THIRD time to have it inspected as the noise got worse and I was told I needed new rotors, break pads, hoses and calipers… HOW DO MY BREAKS GO FROM BEING FINE TO NOW NEEDING ALL THESE THINGS .. Not sure why it took 3 times for it be inspected for them to find the issue. Like who is working on these inspections and how is management not involved this is so dangerous. I decided to get service done for my breaks this past Friday and went to pick up my jeep Saturday. Just to add the cherry on top this dealership lost my key to my Jeep. I was not told anything until after waiting for 45 min in the lobby I got up and politely asked what was taking so long and then they told me. I thankfully had my spare and told them to call me when they found my key. It is now MONDAY 10 AM and I have not heard anything since. This dealership has no type of accountability for the TERRIBLE service they provide. Had they listened to me when I took my jeep in I would’ve probably not needed new rotors and break pads as I had switched them in October. I paid close to $1,000 in labor and parts and still had a HORRIBLE experience. I truly feel like they take women as a joke and are so dismissive to anything that is said. If I did not have a video to prove the noise my jeep was making they would’ve told me again breaks were fine. ONCE I GOT IN MY JEEP MY WINDSHIELD PHONE HOLDER WAS ALSO BROKEN. I tried to partner up with manager RICK and he no longer works there.. what is happening. THIS DEALERSHIP NEEDS TO DO BETTER TO ALLL CLIENTS BUT ALSO TO WOMEN. I’ve wasted so much time and have also taken off of work and this dealership truly does not value the time of their customers. More