Back

Napleton's Palm Beach Acura - Service Center

West Palm Beach, FL

not yet
rated
121 Reviews

121 Reviews of Napleton's Palm Beach Acura - Service Center

Sort by
July 01, 2016

Great service Took vehicle for routine service was greet and walk over to my service guy Bernie who took great care of me . I would Bernie and Napleton Acura to all More

by BSANTANA16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernie Santana
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2016

Acura air bag recall experience Napleton's team did a good job coordinating all the aspects of this challenging recall process. Pricing for the simple repair of my hood support shoc More

by AcuraTLWPB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richie Sirjoosingh
Jul 14, 2016 -

Napleton's Palm Beach Acura responded

Thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Napleton Palm Beach Acura. If there is anything more that we can do please come back and see us again. Take care! Best wishes, Jennifer Hubbard General Manager jennifer@napleton.com

July 01, 2016

Positive Review of Bernie Santana Bernie is a terrific customer service provider and he consistently delivers at the highest standard. Because of Bernie I will continue my patronage of More

by RUBEN_LORENZO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernie Santana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2016 -

Napleton's Palm Beach Acura responded

Hi Ruben, and thanks for your kind words! We appreciate Bernie as well as the rest of our staff, and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again! Best wishes, Jennifer Hubbard General Manager jennifer@napleton.com

June 29, 2016

Fast, friendly service I had a minor issue with my new MDX, mostly because I didn't read the manual. Service department quickly identified the issue, and didn't make me feel More

by haroldsand23
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Margy Friend
June 29, 2016

Excellent service Bernie was great. I was in a hurry and He was able to get my car finished sooner than I hoped. I would recommend Bernie to anybody More

by KPRAZ21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernie Santana
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 28, 2016

Regular service and tire rotation Although the dealership is undergoing a complete renovation, I was not made uncomfortable in any way. The staff bent over backwards to see that everyt More

by ZDIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Niko Vitureira
Jun 29, 2016 -

Napleton's Palm Beach Acura responded

Thank you for stopping by to leave this incredible review. We’re working to get the construction completed as soon as possible and do appreciate your understanding! We will share your nice comments with Niko and if there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Best regards, Jennifer Hubbard General Manager jennifer@napleton.com

June 28, 2016

Greatest service advisor ever Margie Friend is competent, friendly, quick to cut through red tape, and is a true professional. She went above and beyond to help me with my manufact More

by JCOLBATH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Margy Friend
Jun 29, 2016 -

Napleton's Palm Beach Acura responded

Thank you so much for taking the time to leave this wonderful review. You’re right, Margie is a great asset to our team and we appreciate all she does for us! We will make sure she reads your kind words. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Best regards, Jennifer Hubbard General Manager jennifer@napleton.com

June 27, 2016

MDX 2006 I have been at Napleton Palm Beach Acura since 2003 and have had Richie Sirjoosingh as my service advisor the entire time. Richie has always been ama More

by DR_ROBIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richie Sirjoosingh
Jun 29, 2016 -

Napleton's Palm Beach Acura responded

We appreciate you giving us this review and 5-star rating! It is great to know you have been doing business with us since 2003. Richie is wholly devoted to the success of our guests’ experiences and we are both lucky and proud to have him on our team. Please come back and see us again in the future with anything else you might need. Take care! Best regards, Jennifer Hubbard General Manager jennifer@napleton.com

June 24, 2016

Excellent and timely sevices. To be honest for the first time in more than 3 years I did't wait to be attended. I made an appointment for service at 10:15 am, I arrived at 10:12 am More

by MIGUELBI19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Margy Friend
Jun 29, 2016 -

Napleton's Palm Beach Acura responded

Thank you so much for the excellent review. Having our customer’s vehicles completed in a timely manner is something we take great pride in so we can get you back on the road as quick as possible. We thank you for your business and hope to see you again for your future automotive needs! Best regards, Jennifer Hubbard General Manager jennifer@napleton.com

June 24, 2016

prompt, efficient and thorough care for my suv . well done Bernie Santana has been managing my Acura servicing at Palm Beach Acura for many years and does a great job. More

by WHAYDUK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernie Santana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2016 -

Napleton's Palm Beach Acura responded

Thank you for taking the time to share this feedback! We’re glad to hear that Bernie is always able to provide you with prompt, efficient and thorough service experience. If there is anything more that we can do please come back and see us again. Take care! Best regards, Jennifer Hubbard General Manager jennifer@napleton.com

...
8
...