Napleton's Palm Beach Acura - Service Center

Cecilia Eilyn is good. She takes care of me every time that I come here. She is so sweet and helpful. So is Wendy the client experience manager. Great people! Eilyn is good. She takes care of me every time that I come here. She is so sweet and helpful. So is Wendy the client experience manager. Great people!! More

Service is wonderful. I appreciated the time spent explaining everything to me. I chose to wait in the lounge during my service. The lounge allowed me to work while I waite I appreciated the time spent explaining everything to me. I chose to wait in the lounge during my service. The lounge allowed me to work while I waited. Made the time go by quickly. More

Bernie & Lando always take care of me when I come in they are like family to me always making sure I am happy when I come in always take care of me when I come in they are like family to me always making sure I am happy when I come in More

Very sastified We are vey happy with Acura. We are customer since 5 years ago. And very happy w their service. Thank you everyone specially Eilyn . Lovely staff We are vey happy with Acura. We are customer since 5 years ago. And very happy w their service. Thank you everyone specially Eilyn . Lovely staff More

I love servicing my car at Napleton. When I arrived at Napleton within minutes I was treated like gold!! I was told how long it wud take to service my car and was offered coffeee and snac When I arrived at Napleton within minutes I was treated like gold!! I was told how long it wud take to service my car and was offered coffeee and snacks. It was comfortable and the manager came to say hello. I’m very satisfied with the exceptional customer service at Napketon. I also purchased my car here. More

Terrible recall service on 2017 NSX. I have been a customer for almost 20 years. I have purchased or leased six cars in that time, the most recent being a 2017 NSX. The car had a major re I have been a customer for almost 20 years. I have purchased or leased six cars in that time, the most recent being a 2017 NSX. The car had a major recall to replace the gas tanks, and I paid for two new rear tires. As a result,of,the gas tank replacement the car can longer be driven straight, and has gone through multiple rear tires due to an alignment issue. They also damaged a wheel while replacing the tires I bought from them. Acura paid to replace the damaged wheel,at another dealership. They also installed defective tires which Acura also replaced at another dealership. I got a full refund from Amex for the defective tires. The car has subsequently spent 21 days for repairs due to faulty gas tanks and poor workmanship. Furthermore, since the gas tanks recall the car still can’t be driven straight over 40mph. This has been verified by a service director at another Acura dealership. Thanks for ruining my experience with your halo vehicle. Respectfully, Robert L. More

Excellent Service Plus Received excellent service here... picked up car and returned it fully serviced...very pleased! Price charged reasonable.. would continue to get vehi Received excellent service here... picked up car and returned it fully serviced...very pleased! Price charged reasonable.. would continue to get vehicle serviced here..no reason not to,, More

Seevice Margy went above and beyond to help me with an ugly personal issue while I was waiting. As well as competent, she was caring and concerned. I will de Margy went above and beyond to help me with an ugly personal issue while I was waiting. As well as competent, she was caring and concerned. I will definitely be back.. More

Always helpful It was easy to set up the appointment. Whenever I’ve come in for service Richie has taken time to explain everything to me. And he’s always curtious & It was easy to set up the appointment. Whenever I’ve come in for service Richie has taken time to explain everything to me. And he’s always curtious & expediates the service as best as possible. More

Great service department! They are awesome in the service department and Niko is the best advisor who provides professional help any time of the day even after hours. I am very They are awesome in the service department and Niko is the best advisor who provides professional help any time of the day even after hours. I am very happy with my vehicle and the care it receives at napleton acura’s service department. More