Napleton's Palm Beach Acura - Service Center

Excellent The service was outstanding. Bernie was excellent in meeting mytequirements Did all that I requested and pointed out other items Only issue The service was outstanding. Bernie was excellent in meeting mytequirements Did all that I requested and pointed out other items Only issue was getting this survey done. More

Memorable visit Great customer service: They were very friendly, helpfull and honest. The waiting time was reasonable and service requested well done. I was c Great customer service: They were very friendly, helpfull and honest. The waiting time was reasonable and service requested well done. I was completely satisfied with my visit. More

Service Bernie is always there to take care of my service needs, he takes customer service to a whole different level. I always try to interact with Roger Bernie is always there to take care of my service needs, he takes customer service to a whole different level. I always try to interact with Roger during my service visit as he was key to my final decision in purchasing my TLX. Great team overall! More

Scheduled maintenance Nico is always a pleasure to work with. He always lets me know what should be done with the vehicle without pressuring me into purchasing uneeded serv Nico is always a pleasure to work with. He always lets me know what should be done with the vehicle without pressuring me into purchasing uneeded services. More

Early for appointment I was ONLY 3 hours early for my appointment and they still treated me royally! How lovely. And my car was ready as if that was my appointment time. I was ONLY 3 hours early for my appointment and they still treated me royally! How lovely. And my car was ready as if that was my appointment time. More

Professional Spoke with service associate Niko Vitureira regarding recall of my Vehicle due faulty airbag. He was understanding of my needs and concerns . I am new Spoke with service associate Niko Vitureira regarding recall of my Vehicle due faulty airbag. He was understanding of my needs and concerns . I am new to the area with no established support system in place as of yet and he reassured me Acura will help with the alternative vehicle as soon as possible More

Great service department This is one of the best service departments around. Niko got me in and out quick and I was extremely happy with everything that was done. I had 1200 This is one of the best service departments around. Niko got me in and out quick and I was extremely happy with everything that was done. I had 12000 mile service and warranty work done on two separate occasions More

Margie Friend, best service provider ever Margie was polite, efficient, knowledgeable, and professional. She brought her experience to bear in cutting through red tape with the manufacturer, Margie was polite, efficient, knowledgeable, and professional. She brought her experience to bear in cutting through red tape with the manufacturer, the dealership and the rental car company. My problem was a tangle of a manufacturer's recall and an old unattended to warranty issue. Her care and concern about my car and personal well-being was gratifying. She is an excellent representative of your company. Once Margie had the problem untangled and dealt with my car was returned to me with surprising promptness. She really went to bat for me, your customer. Thank you Margie. More

Employees who make difference I came in to pick up touch up paint for a minor ding. I asked Service advisor, Mrgy Friend, if some one could check the oil. She looked my car record I came in to pick up touch up paint for a minor ding. I asked Service advisor, Mrgy Friend, if some one could check the oil. She looked my car record and said would and also do a complete safety check.. She did and said next visit it needed a wheel align. The car only had 857 miles since its service in December . My wife only drives to the store. She did not have to do that, but I was impressed😀😀. Thank you! More