Napleton's Palm Beach Acura

I brought my car in for new tires and everything that comes with the service contract I purchased with the car. I waited 10 minutes for someone to greet me and no one did. All the service providers insid comes with the service contract I purchased with the car. I waited 10 minutes for someone to greet me and no one did. All the service providers inside saw me and ignored me. I went inside. They said they didn't have an appointment, which I made a month ago. Then the service provider said he has a note of it, as he was the one I spoke to. I go to pay and I was over charged by $1000. I was charged for everything that was covered in my service contract. I already had to tell him what was owed to me with the contract I bought. He was raving about the hand washed car wash I would get. My car came back filthy, no car wash. The next day, it says check brakes. I had to bring the car back. They said they reset everything . Well they reset, but didn't read the code of what was wrong and didn't fix anything but I was told they fixed it. This happens twice!!! Meaning I have now sent the car back twice in two days. I got the car back, started it up to move it and same thing, check breaks. They told me they have to order a new sensor and it will be in on Friday and they will call me when it was ready. I get an email asking how my service was and , a call asking how my service was. Both times I told them everything and was shocked they didn't know they still have my car. Everyone and anyone who said they would call me back didn't. They even said they would make the call urgent to the Gm. I left a voice mail and an email directly to the GM and nothing. I was told by the operator she would personally talk to the GM and he would call me back. At this point I knew they were ALL ignoring me, this is no coincidence. This is 11 days after the car was dropped off. The GM would not speak to me. The Service manager would not speak to me. I left either a message or email everyday asking about my car , nothing. I called again and they always say it is unacceptable but no one will speak to me or call me back still. I was told they would tell the GM it was urgent and I would get a call back. It is urgent but not one person will speak to me? I asked to speak to anyone and they said everyone is busy. I said I would wait and they said it would take a really long time someone will call you back. At this point I am thinking my car was in an accident with one of test drives seeing I got my car back with over 100 miles put on it. Why would every single person ignore me? My service provider finally texts me, because they don't call they just text. 11 days in when I tell them I am going to go there now to see if they even have my car saying at this point as I assume they got it in an accident during a test drive. I hadn't heard from my service provider for six day. You don't think you should have updated me? I asked to get my car back and he said he couldn't today because it was his day off?? I said what took so long? He said parts and test driving. Then I asked why can't I get it today. He says they have to test drive it again. Wow!!!!! So it went from one sensor to now parts and they already test drove it but I can't get my car because they have to test drive it again and need it another day??? It all starts from the top and for a GM Steve Ignowski, Service manager and literally everyone (three other people, I wish I got names) who said "wow, I will look into it and get back to you" And not one person did? Not how you run a business. I guess I will never know what really did happy to my car. Steve Ignowski it all comes down to you. No one cares, no one pays attention. I got my car back with zero explanation of anything other than the piece of paper handed to me that said error code. It says nothing about any part being replaced. I was told it was normal to drive a car 100 miles to check it. Wow, really? More

WORST EXPERIENCE EVER!!! DO NOT EVER RECOMMEND!!! BIGGEST SCAMMERS/THIEVES committing repeated acts of FRAUD daily! People on staff impersonating the GM, Unprofessional doesn’t even begin to describe this D SCAMMERS/THIEVES committing repeated acts of FRAUD daily! People on staff impersonating the GM, Unprofessional doesn’t even begin to describe this Dealership! No communication, no return calls, no delivering upon agreements/contract, lying, ILLEGALLY PACKING CONTACTS with useless unauthorized SERVICE WARRANTIES to inflate price and their profits, WAY TOO MANY ISSUES to list! SEE ALL THEIR OTHER RECENT REVIEWS and you’ll see the common pattern of illegal, unethical behavior that is rampant at this dealership since change in General Manager. Ownership, Better Business Bureaus, DBPR, Acura Corporate, Acura Financial should all take note and end this corruption. Buyer Beware - better yet, Buyer be taking your business ANYWHERE but there More

Absolute worst dealership experience ever! I gave one star only because it would not let be submit with no stars. I purchased a Certified Preowned (CPO) Acura in February. When reviewing my paperwork tha star only because it would not let be submit with no stars. I purchased a Certified Preowned (CPO) Acura in February. When reviewing my paperwork that night, I noticed there was no mention of the CPO warranty. Contracted my sales rep and was told it was an “add-on” that I did not pay for. I have had three CPO vehicles prior and have never been told that. The vehicle was advertised as CPO and even had CPO listed on the Carfax. Long story short, I contacted Acura USA and was told that what the sales rep told me was incorrect. Went back to the dealership to get everything straight. After a lot of back and forth and promised fixes, in March I had to file a BBB claim. After that, they dealership was able to “correct the error” and process the CPO warranty. I did not care for the car, so I traded it in over the Memorial Day weekend. Now, I am trying to cancel my GAP insurance (and a few other extras they snuck in, so make sure you look at every line item) and cannot get anyone at the dealership to respond. I have called, emailed, text. Nothing. I was not going to write a review, but this is absolutely the worst customer service experience I have ever had! More

I bought a car from this company 3 weeks ago and informed them I didnt have paystubs to prove I was working and that I have been furloughed and they told me we don’t need paystubs to get you in a car and fas them I didnt have paystubs to prove I was working and that I have been furloughed and they told me we don’t need paystubs to get you in a car and fast forward a week later I lost my job and called this dealership and left multiple Voicemail on managers and GM phones and someone calls me back a week later and I told them I lost my job and was trying to see if they could help me out..the guy on the phone said I can’t do anything about the car but I can offer you a job that is 3 hours away....we are in a pandemic right now and I told them I could lose my job any day now but now they can’t do anything for me and I was willing to lose some of my down payment if that was the case...I can’t believe that Napleton is going to be a company that won’t help a customer out who lost their job due to COVID 19 More