Napleton's Palm Beach Acura

After searching basically all Florida automobile dealers for a specific automobile we were interested in, we found the one that was exactly like we were looking for at Napleton Accura in West Palm Beach. As for a specific automobile we were interested in, we found the one that was exactly like we were looking for at Napleton Accura in West Palm Beach. As we lived over 100 miles from that location, most of our questions and negotiation were taken care on the net. Our communication with this dealer was nothing short of amazing throughout this time and we felt we were one on one with a representative of the above dealer. Our questions were answered in a prompt and pleasant manner by Adrienne Stenger and as a result we actually finalized our vehicle selection over the net with an internet handshake which needless to say was a huge leap of faith. When we finally drove to the dealership to pick up our car, everything was exactly as described and we were and are, completely satisfied with the negotiations, the price, the condition of the vehicle and the friendliness of everyone at Napleton Accura. As a result we would like to give this dealer the highest recommendation possible - just a fantastic process all the way through! More

Richard McDaniels is very honest and upfront about what work will be needed and doesn't try to upsell services. The dealer prices are higher than private owned shops but that's to be expected. I highly r work will be needed and doesn't try to upsell services. The dealer prices are higher than private owned shops but that's to be expected. I highly recommend Napleton Acura for new vehicle purchases and car maintenance. More

I have been taking my Acura MDX to Napleton Acura routinely for more than two years and have dealt exclusively with Richard McDaniels on each occasion. This experience has been nothing less than exc routinely for more than two years and have dealt exclusively with Richard McDaniels on each occasion. This experience has been nothing less than exceptional. His knowledge of my car and the Acura business is a clear indication that he is a leading professional in automotive service, as well as customer service. On numerous occasions, Richard has assisted and advised me on service and maintenance issues. Never presented the slightest since of pressure and always left me feeling I was a truly valued customer. I have never left Napleton Acura feeling less than satisfied and that is attributed directly to the professionalism and concern displayed by Richard on each visit. I will not trust the service and maintenance of vehicle to anyone else! In my opinion, the best service I have ever experienced. More

I have had various issues with my Acura TSX. My service adviser, Richard has always made himself available to me. I know that I am able to call him after hours and on weekends for assistance with my vehicl adviser, Richard has always made himself available to me. I know that I am able to call him after hours and on weekends for assistance with my vehicle. Richard always try's to go the extra mile for customer satisfaction. More

Richard was of great help during my visit.He was friendly and took the time to explain what my car needed and what services I would best benefit from in the near future. Very happy with the quality of servic and took the time to explain what my car needed and what services I would best benefit from in the near future. Very happy with the quality of service. More

Originally, I was a service customer at Napletons. I received expert assistance and advice from the service department led by Service Manager Dave Marshall. Mr. Marshall went the extra step in working w received expert assistance and advice from the service department led by Service Manager Dave Marshall. Mr. Marshall went the extra step in working with Acura to get needed warranty service done on our MDX. Because of the great service that we received, we purchased a brand new MDX from the dealership in late 2012. The process was simple and the vehicle was prepped and ready to go when planned. The paperwork took a short time and we were on our way! Despite being 60 miles away, I would always consider them first when servicing or buying! More

My husband and I went to look at the new Acuras that just came out. We had shopped online and we had been in contact with several other Acura dealers. Gigi Wilson was the most professional and knowledgable came out. We had shopped online and we had been in contact with several other Acura dealers. Gigi Wilson was the most professional and knowledgable Manager we have ever come across. At most other Dealers the manager would not even come out to meet us. She not only made the deal for us she beat all the other offers we had. The transparency of the deal process was amazing and we would never ever go any where else. Our daughter is also now driving a new Acura from Napleton's. If you want a good deal and want to be treated like a human being go there and ask for Gigi Wilson OR Mark L. The dealership provides a seamless process and the entire team is on the same page. KUDOS!! Hang on to these two, they are a great assett to your company! More

I previously brought my acura in for service and a full inspection. I was advised that all fluid levels were checked and everything was good with my car. 1 month later my transmission failed, and come to f inspection. I was advised that all fluid levels were checked and everything was good with my car. 1 month later my transmission failed, and come to find out there was no transmission fluid in my car. I brought it back to the dealership and the service adviser was extremly rude and refused to admit that the tech that worked on my acura failed to check my transmission fluid level. It is extremely dissappointing that now a days quality service does not come first. Peoples lives are in the hands of these technican when a car is brought in for service or repair. I am a unsatisfied customer that will never go back to this acura dealership. Not to mention I also previously purchased a certified pre-owned acura from this dealership about 5 months ago and has been back for service 6 times already. I am to the point now where I do not trust the techs ability to service vechicles at this dealership. I have had nothing but horrible experiences at this napelton palm beach acura dealership and I am ready to trade in all 3 of my acura vechicles. I here Infinite of Palm beach still values customer service and quality care. I have a appointment today. More

I recently had 2 service experiences with my brand new MDX. Most recently I took it on for a planned scratch repair, navigation freeze and transmission trouble. I was a little surprised that it took 8 da MDX. Most recently I took it on for a planned scratch repair, navigation freeze and transmission trouble. I was a little surprised that it took 8 days to hard start the navigation and test drive for the judder. After a comedic host of mistakes and mishaps during my last service attempt there  (3 attempts to put the correct sidesteps, three attempts to pick my car up to find it was not ready, a scratch not fixed, wind guard not placed, and many more), The service manager told me that he would personally handle my future services and to contact him directly for all service issues in the future. Of course he has not personally responded to any of the three times that I contacted him. Additionally, at the end of the last service misadventure over a month and a half ago when the scratch repair had been totally forgotten, he told me to "give him a week because it takes about a week to get an appointment at the body shop" and he would have my car picked up and taken to the body shop to do a better repair on that scratch than what would be done by the guys who come to the dealership on thursday/Fridays for small scratch fixes.  A month later I called him directly to find out what happened and then recieved an email reply by the staff. You can imagine my surprise when I finally hear something after 8 days now and I am told that the paint guys never came by last week to look at the car. No bodyshop? After he told me those paint guys would do a much less adequate job?  This whole experience is starting to feel like a bad and deceitful relationship. And I still don't have my car back :(. I geuss I will have to keep posting reviews everywhere I can until I get my car back and maybe even a call back. More

Richard has been my service writer for years and he's always helpful, courteous and very informative when I have any questions regarding my vehicle. He always makes sure my car is finished in a timely ma always helpful, courteous and very informative when I have any questions regarding my vehicle. He always makes sure my car is finished in a timely manner and whatever issue there was with the car is corrected at the time of the visit and pricing has always been reasonable. More