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Napleton's Palm Beach Acura
West Palm Beach, FL
649 Reviews
With So Many Happy Drivers in the Greater Palm Beach, Lake Worth, Delray Beach and Pompano Beach Areas, It's Easy to See Why Napleton's Palm Beach Acura is Your Trusted Source for Acura Vehicles
There are a number of reasons why so many drivers flock to the Napleton's Palm Beach Acura showroom, so we're going to do our best to outline them all for you.
First and foremost, we're renowned in the greater West Palm Beach, Palm Beach, Lake Worth, Delray Beach and Pompano Beach areas for our superb selection of new Acura models, plain and simple. Of course, our love for these cars often brings them back to our showroom in a number of ways.
For instance, when it comes time to upgrade, many of our loyal customers return their vehicle to be traded in. These used cars are also offered to our valuable customers, some are even certified with the same guaranteed performance and quality as new ones.
Helping you find your next car is only the beginning of the Napleton's Palm Beach Acura experience, though. From there, our team of financing experts will help you drive home that car you've been eyeing on your terms.
Of course, nobody wants to be forgotten after the purchase of a new or used Acura. That's why we staff a state-of-the-art auto repair center is highly trained and equipped with the latest Acura parts.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 649 reviews
June 01, 2016
Professional Spoke with service associate Niko Vitureira regarding recall of my Vehicle due faulty airbag. He was understanding of my needs and concerns . I am new Spoke with service associate Niko Vitureira regarding recall of my Vehicle due faulty airbag. He was understanding of my needs and concerns . I am new to the area with no established support system in place as of yet and he reassured me Acura will help with the alternative vehicle as soon as possible More
by SCRG52
Verified CustomerEmployees Worked With
Niko Vitureira
May 31, 2016
Empty promises after purchase WE PURCHASED A $25k used vehicle over 3 months ago, with a promise that a spare key would be mailed to u . We have called dozens of times and have onl WE PURCHASED A $25k used vehicle over 3 months ago, with a promise that a spare key would be mailed to u . We have called dozens of times and have only been given the runaroun . Very dissapointed...still no key Wayne our salesman is friendly and seems concerned, but unfortunately I hasn't been able delive . Jen in management is completely useless...no returned calls, no concern More
by Chicknmomma
Employees Worked With
Wayne McGinnis, Jenifer Hubbard
May 31, 2016
Great service department This is one of the best service departments around. Niko got me in and out quick and I was extremely happy with everything that was done. I had 1200 This is one of the best service departments around. Niko got me in and out quick and I was extremely happy with everything that was done. I had 12000 mile service and warranty work done on two separate occasions More
by Dana
Employees Worked With
Niko
May 31, 2016
Margie Friend, best service provider ever Margie was polite, efficient, knowledgeable, and professional. She brought her experience to bear in cutting through red tape with the manufacturer, Margie was polite, efficient, knowledgeable, and professional. She brought her experience to bear in cutting through red tape with the manufacturer, the dealership and the rental car company. My problem was a tangle of a manufacturer's recall and an old unattended to warranty issue. Her care and concern about my car and personal well-being was gratifying. She is an excellent representative of your company. Once Margie had the problem untangled and dealt with my car was returned to me with surprising promptness. She really went to bat for me, your customer. Thank you Margie. More
by JCOLBATH
Employees Worked With
Margy Friend
May 29, 2016
Paying for an Acura & driving a KIA due to airbag recall. Do not recommend buying a car from this dealership as they do not stand behind their vehicles. Due to an airbag recall, they are renting a Kia for me Do not recommend buying a car from this dealership as they do not stand behind their vehicles. Due to an airbag recall, they are renting a Kia for me while I am paying for an Acura on a lease. They want a $1,750 down payment from me in order for me to lease a new Acura from them. They are paying $900 a month for the car rental from Enterprise, which comes to $900 per month. After 2 months their out of pocket will be $1,800 and $900 per month thereafter. Due to the safety issues on the recall I am not allowed to drive my Acura, but must continue to make lease payments. More
by Ron
Employees Worked With
Steve Flood, Francesca Deroncelley
May 28, 2016
Employees who make difference I came in to pick up touch up paint for a minor ding. I asked Service advisor, Mrgy Friend, if some one could check the oil. She looked my car record I came in to pick up touch up paint for a minor ding. I asked Service advisor, Mrgy Friend, if some one could check the oil. She looked my car record and said would and also do a complete safety check.. She did and said next visit it needed a wheel align. The car only had 857 miles since its service in December . My wife only drives to the store. She did not have to do that, but I was impressed😀😀. Thank you! More
by LARSEF1437
Employees Worked With
Parts man, Margy Friend
May 27, 2016
First timer I have just moved to the area and needed a tire fixed. I had coverage through my former dealership. Niko took the initiative to contact the company an I have just moved to the area and needed a tire fixed. I had coverage through my former dealership. Niko took the initiative to contact the company and arranged for reimbursement directly without involving me personally. The tire was fixed , car was washed and I was on my way without unnecessary delay. I will be driving the extra distance to have both my cars serviced at Napleton in the future, thank you Niko. More
by COURMOORE
Employees Worked With
Niko
May 27, 2016
Service Waited 4 days to get an appointment and that's only because I was pushing for it.Its a Acura dealership there should not be a problem for me to get a Waited 4 days to get an appointment and that's only because I was pushing for it.Its a Acura dealership there should not be a problem for me to get a loaner vehicle with all those cars just sitting in there lot.After I got my car the tech didn't even reset my oil change reader how do I know if they even did it lost all faith in acura.Why would I even buy a acura If I know will gyp me on my service and will not even do I good job screw Acura....rip off.I spent over $3500 within the past few months and car ain't even fully fix. More
by rasko1972
Employees Worked With
Richie Sirjoosingh
May 26, 2016
Found what I was looking for. Guy helped me out through my car buying experience. He was more than patient with me and went above and beyond to help answer the questions that I had Guy helped me out through my car buying experience. He was more than patient with me and went above and beyond to help answer the questions that I had. I would recommend Guy to anyone! More
by Acuraowner
Employees Worked With
Steve Flood, Guy Vaccaro
May 26, 2016
Poor Follow Up After leaving service center, I left two phone messages with the advisor asking for him to call me because the car was still not running properly. He After leaving service center, I left two phone messages with the advisor asking for him to call me because the car was still not running properly. He never called me back to discuss my concerns. I do not live close to the dealership and my schedule is tight so turning around and going back at that time was not an option. I am very disappointed in the lack of acknowledgment of my calls even if he had no clue as to what was going on with the car. It is poor customer service not to follow-up with a customer in a timely matter whether or not you have an answer. More
by Jen
Employees Worked With
Nico
