Napleton's Palm Beach Acura

Great quality / timely service! Great quality / timely service - that's why I come here since 1999. Easy to make an appointment which is very timely (no long waits - while getting qu Great quality / timely service - that's why I come here since 1999. Easy to make an appointment which is very timely (no long waits - while getting quality work by technicians etc. More

Overall experience Needs a complete makeover, waiting/playroom smelled really bad. Other than the renovation that needs to be done, everything else was good, managemen Needs a complete makeover, waiting/playroom smelled really bad. Other than the renovation that needs to be done, everything else was good, management was experience and willing to work with you to get you in to the car you are looking for. More

Spare Tire The dealership parts department went above and beyond in getting me a spare tire for my RDX. They did not have a piece of the kit in stock and drove The dealership parts department went above and beyond in getting me a spare tire for my RDX. They did not have a piece of the kit in stock and drove a half an hour to another dealership to get the part for me. More

Fixed the issue but timetable was long Brought our vehicle in for warranty service work to be performed (warped rotors or bad brake pads). Dropped vehicle off on a Tuesday night and state Brought our vehicle in for warranty service work to be performed (warped rotors or bad brake pads). Dropped vehicle off on a Tuesday night and stated that they could have the car until Monday but we needed it back no later than 11am. The first time we heard anything was Friday early afternoon and only because we called the dealership. We were told that they needed corporates blessing for replacement parts and should hear back later that same day but they never called back. Heard from dealership early Monday and they stated that they hope to get parts in and have it fixed late that day. After multiple conversations we were able to get car by 12:30. However, the reason for only 3 stars is because we believe strongly that the dealership could have easily finished the car prior to monday had they tried. More

Replace rack and piñon My advisor Bernie was awesome. He did everything possible to accommodate me, including getting me a loaner. My advisor Bernie was awesome. He did everything possible to accommodate me, including getting me a loaner. More

Top notch My husband did all the leg work on the Internet. He submitted an inquiry online which led to multiple dealerships contacting him. We live in Boca so t My husband did all the leg work on the Internet. He submitted an inquiry online which led to multiple dealerships contacting him. We live in Boca so the Acura in Delray and Pompano were are best bet for convenience. After receiving multiple quotes all of which were about the same we decided to test drive the MDX at the Pompano store as it was close to Buick, our other option was the Enclave which I didn't like. Our situation also including my Lexus RX that we had already had appraised at carmax. For all you buyers out there DO yourself a favor as I have learned the truth about trading a car. I think that dealerships do there best to show you what you want but at the end of the day I have come to realize that carmax gIves you the most accurate information. That said no matter the brand we decided to go with we knew that it was going to come down to what the deal would be on the new car. That's where Palm Beach kicked it up a notch. We didn't just get contacted by an internet employee, the sales manager reached out by phone to go over the entire deal. was complete transparency from the start, additionally he just made all the difference More

First service Bernie Santana was my service advisor. Like always always nice and helpful. Service was first and went smooth. Nice touch on the coffee. And its nice Bernie Santana was my service advisor. Like always always nice and helpful. Service was first and went smooth. Nice touch on the coffee. And its nice to see they are upgrading tge dealership with new construction. More