Napleton's Palm Beach Acura

Sales staff was professional and courteous. Was happy with transaction but the extended warranty, we paid for through the finance manager does not seem to exist. No information on the warr Was happy with transaction but the extended warranty, we paid for through the finance manager does not seem to exist. No information on the warranty company given and finance manager will not return calls. Did we pay for something that does not exist - just charged to our account $3700 for NOTHING???? NOT GOOD BUSINESS PRACTICE. More

Literally the worst dealership I’ve ever encountered. Everything you can think of bad in a car buying experience…times 10!!! Everything you can think of bad in a car buying experience…times 10!!! More

Luis & Jean have PHENOMENAL Customer Service. They proved that all dealerships are not the same. They proved that all dealerships are not the same. More

The best service I will send friend to this dealership thank you for everything And dinner next time thank you for everything And dinner next time More

If I could leave 0 stars I would. DO NOT PURCHASE FROM THIS DEALERSHIP!!!! Definition of bait & switch. Asks for $2000 down which then becomes $3300 and then three weeks after I’ve al DO NOT PURCHASE FROM THIS DEALERSHIP!!!! Definition of bait & switch. Asks for $2000 down which then becomes $3300 and then three weeks after I’ve already been driving the car it jumps to $15,000. The finance manager said I had excellent credit when I took the car. Even since then, I’ve gotten 6 different answers from different departments of why I need to put any additional money for this vehicle. On top of the fact that I spent 2 whole days trying to get someone on the phone, which was futile, I had to drive the two hours to get the runaround again of why I need to return the car. I will be repurchasing the vehicle with a different dealership that actually knows what they’re doing. More

John Ward Sr was my salesman and was very friendly and helpful on closing on a purchase of my new to me car. Fast and easy sale. Would highly recommend John Ward Sr to anyone that is looking to buy a car. helpful on closing on a purchase of my new to me car. Fast and easy sale. Would highly recommend John Ward Sr to anyone that is looking to buy a car. More

DO NOT SHOP HERE! !!! You will regret it!! They sent me with a breaking car! if I could give 5 stars to Judy and the girl who does the payoffs on cars I would. Other th !!! You will regret it!! They sent me with a breaking car! if I could give 5 stars to Judy and the girl who does the payoffs on cars I would. Other than that about as unprofessional as you can get. And for being smack in the middle of palm beach?! My scenario on TRADING my perfectly drivable no issues 2016 Silverado due to the economy and gas prices, key for key for a 2013 Jaguar that appeared to be in immaculate shape. Don’t judge a book by its cover is the best analogy I can use in this instance. I learned a valuable lesson this time around in buying or trading a vehicle. I could only test drive the car for about 3 blocks because there was no gas, and the salesman didn’t know how much was in it. So it was short but good enough to know the car drove well enough that I’d like it if the price was right. I ended up closing the deal before the car was ever fully inspected (I didn’t know until I already signed on the line.) There in lies my mistake. MAKE SURE ITS INSPECTED BEFORE YOU CLOSE THE DEAL!!! I had to wait three days for the car to hit Used car inspection, only to get a call saying they needed parts for the car. All ok, their doing their job (I thought). 3 and a half weeks later, yes almost a month, I called to follow up, and no one could find me in the system. That’s where Miss Judy at at least helped find me in the dealers computer system. 4 days from then, I get a call that the car is finished. Now, I was told that the car would get a 160 point inspection… I head down, to find the car half a** detailed, no gas, and buttons so sticky and greasy looked like a soda spilled all over it. Who, inspected this and allowed it pass inspection?!?! Someone who had already closed the deal. I have had the car for THREE DAYS!! And the headliner of the car isnt starting to sag. It’s sagging, bad. THREE DAYS!!! Now I know I bought (traded) for a USED car, but I for sure was under the impression it was of the same value as my truck. Wrong. To think I had to haggle to get an even trade now, boggles my mind. They wanted my truck plus 10,000 dollars to begin with, then we slowly made our way to terms of an even swap. I was told I’d get new brakes and rotors If needed. These looks pretty needed to me… I should have known then, it was too good to be true. They stole my truck and sent me away with a nice car that’s falling apart. Told them I would see them again for servicing, but after dealing with them for over a month, I’m going to take the LOSS, while they enjoy my GAIN. And pay to get new headliner, if that is, I can get someone to do the work, since of course everyone I call “doesn’t work on jaguars..” Let the nightmare begin! I will most likely be in another car from a reputable dealer in a month. Literally learned why people hate dealing with car dealerships. More

Jaron was our Salesman and he made the experience pleasant and we drove out in a 2021 Tesla with a big smile on my face. pleasant and we drove out in a 2021 Tesla with a big smile on my face. More

Still waiting for license tag charge refund. Went in to but a Tesla told they would not sell me any car. I must have been an xxx hole and if I was it’s because they lied about not having car cha Went in to but a Tesla told they would not sell me any car. I must have been an xxx hole and if I was it’s because they lied about not having car charger and giving me no choice I should finance with. Finance manager seemed like he was tolerating me instead of being grateful I was buying his product and paying his salary. What a terrible unfriendly bunch of ungrateful people. However you have the vehicles I want and would buy from them again. Ed Napoleon DO YOU REALY CARE OR Does THIS START AT THE TOP? More