Napleton's Palm Beach Acura

Napleton Palm Beach Acura Surpassed Expectations My RDX Used Car Purchase at Napleton Palm Beach Acura surpassed my Expectations of: Courtesy, Information and Customer Satisfaction. Kudos to Irw My RDX Used Car Purchase at Napleton Palm Beach Acura surpassed my Expectations of: Courtesy, Information and Customer Satisfaction. Kudos to Irwin Baker (Sales); Steve Pons (Management /Service) and Samantha (Service); Jeff Young (Finance). Napleton Palm Beach Acura is very fortunate to have the aforementioned employees excelling in their respective departments. More

took 7 hours but it all got done The service couldn't have been better...Principally led by Steve Pons in conjunction with Windy Ovelmar we overcame a number of problems in closing on The service couldn't have been better...Principally led by Steve Pons in conjunction with Windy Ovelmar we overcame a number of problems in closing on a used ILX...Found it had been off the market for many months while awaiting a new air bag installation due to a recall..Also that it could not be certified due to a prior minor fender bump that had been repaired to the point of not even being visible... The negotiated price I believe was fair but problems came up in accounting due to several mis-spellings of my (our) names even though our ratings exceeded 800...I mention these since we were there till 9PM and had to return the next day to finalize everything....In any event, we like the car (so far) and wish to compliment the sales people (above) for working hand-in-hand to conclude the deal..Steve, in particular deserves kudos for being the main catalyst in closing the deal..He is a great asset to your company... More

I can't recommend him enough! I bought my RDX from MJ. He is a sales manager that I trust and the reason I would go back to Napleton Acura. He is courteous, professional, knowledg I bought my RDX from MJ. He is a sales manager that I trust and the reason I would go back to Napleton Acura. He is courteous, professional, knowledgeable and trustworthy.The price I was quoted was exactly what paid on the day I signed. There were a couple issue beyond his control but otherwise NO sneaky moves at all. He was very knowledgeable and extremely helpful, down to earth and very easy to communicate with. He is also very responsive to phone calls and emails. He has made my car buying experience a real pleasure and I know we will be back soon. The salesperson that assisted him was also very nice. Five star service! More

An excellent experience! I recently worked a lease deal for my mom on a 2017 Acura RDX. I'll be honest, I go into these deals as a major skeptic pretty much expecting the proc I recently worked a lease deal for my mom on a 2017 Acura RDX. I'll be honest, I go into these deals as a major skeptic pretty much expecting the process to be unpleasant. However, I'm happy to report that Napleton's Palm Beach Acura is different. They were very honest throughout the transaction and treated us with respect .The sales and F&I pressure was low and the staff took the time to explain all of the features of the car to my mom. She LOVES the car!! Special thanks to Guy Vacarro, MJ Caracciolo, Nelson Adams, Jeff Young and Steve Flood. You all made the transaction a total pleasure. I highly recommend Napleton's Palm Beach Acura! More

Friendly and Down to Earth Gary, our salesman, was extremely nice and patient while we looked for the perfect deal for us. Both he and Steve, the used car manager, made our car Gary, our salesman, was extremely nice and patient while we looked for the perfect deal for us. Both he and Steve, the used car manager, made our car buying experience painless and agreeable. They were upfront with the process and we would definitely recommend this dealership for any potential buyers. More

Awesome!! I went to this dealership to see Ed so I can test drive test a truck I found on Auto trader. When I got there, Ed refereed me to Irwin since he was wi I went to this dealership to see Ed so I can test drive test a truck I found on Auto trader. When I got there, Ed refereed me to Irwin since he was with a client at that time and to make sure I wouldn't have a long wait time. Irwin was able to answer all my questions and concerns. He even went out his way for me to test drive the truck even though there were other potential buyers there before me also buying the truck. He made my buying experience the best I've had in years. His friendly and professional service was awesome!! Thanks! More

Purchase 2016 Acura MDX Tech Package My wife and I have purchased now 4 Acura's from Napoleon Palm Beach Acura. Wayne McGinnis has been our rep, it being a holiday weekend he was tied up, My wife and I have purchased now 4 Acura's from Napoleon Palm Beach Acura. Wayne McGinnis has been our rep, it being a holiday weekend he was tied up, had the pleasure to work with Tim Price. he was so acccomadating in the education of our MDX. we could have not asked for a better representative to work with. Our wait time was little longer than expected due to a storm which had caused an issue with computers. Final leg of our deal closing we were with Nina in finance. Again I can not say enough about her in her knowledge of what we were signing. We are very happy customers of Napoleon Acura. To Wayne, Tim and Nina thank you for being true professionals thank you agin... Amy/Mark Gibson More

Willing to Work With Everyone I was recommended to this dealership by a friend and could not be happier for it. I worked with Fran and William Hicks and they both were very accommo I was recommended to this dealership by a friend and could not be happier for it. I worked with Fran and William Hicks and they both were very accommodating. In the last two years I have moved 3 times and was also a student, both of which makes me unattractive to lenders. William ensured me he would be able to find me a car (something now needed for my current job) within my budget, given my credit situation and he did! More importantly, he was very encouraging and did not judge me once because of my credit. Additionally, he understood my reasons for moving and worked with lenders to assure them I was not a high risk. Thanks to him and Fran, I am now driving my first car, a brand new 2016 Hyundai Elantra, without hurting my pockets. I highly recommend this dealership. More