Napleton's Palm Beach Acura

Automated CRM tactics just waste yoir time. It really is a shame. There was and still is a car supposedly on the lot that I would have loved to Chat about. In fact I reached out via auto trader It really is a shame. There was and still is a car supposedly on the lot that I would have loved to Chat about. In fact I reached out via auto trader with two specific questions from the Carfax. I received a response from Ben Shamsizadeh with a preform letter asking me to come in. I then reiterated my two key questions and asked that he respond vs just sending an automated response. Day latter I get notice that my response failed, his inbox is full, and the the next day I get another automated pitch email. So the cycle continues. I don’t see how this dealership does business like this. I like the car, was ready to fly to palm beach or ship it but no one wants to actually communicate with a buyer? I kept responding to the automated “Ben” emails in hopes that a human would read eventually and respond to my simple questions as to how the Equus I am seeking has been on their lot for 315 days and during that time was stolen and then recovered. Fluctuating the price keeps the car in search results but you have leads. You just don’t know how to close them. Go watch glen Gary glen Ross and maybe send me a real email with real answers seeking a real buyer conversation. PS: Ben’s inbox is full. Maybe a few leads in their for ya. Reach out when you all are willing to consider $14,000 You clearly know my email address. More

Seevice Margy went above and beyond to help me with an ugly personal issue while I was waiting. As well as competent, she was caring and concerned. I will de Margy went above and beyond to help me with an ugly personal issue while I was waiting. As well as competent, she was caring and concerned. I will definitely be back.. More

Was led to believe we had a deal, not so! After talking with several employees in sales and finance on phone over a week, taking care of as much paperwork without making trip, I was told to co After talking with several employees in sales and finance on phone over a week, taking care of as much paperwork without making trip, I was told to come in, they almost guaranteed to help me. Antoine was very personable. Shelby from finance was short, curt, seemed annoyed, rude. Wanted 10k down for car that cost 10k+!!! Drove 3 hours home very upset!! More

Agree with other reviewers - Bait & Switch My experience here was almost identical to another reviewer. The main difference is that we drove from even farther away to see an advertised vehicle My experience here was almost identical to another reviewer. The main difference is that we drove from even farther away to see an advertised vehicle. I spoke with their representative Aime by phone and email and informed her that we lived roughly an hour and a half away and wanted to ensure the vehicle was available before we made the drive. Was told multiple times they had the Acura MDX we saw online. I called the morning that we were to see the car and was told the car was there. Was even told they would get the keys and make sure it was ready to go when we arrived. As another reviewer stated, when we arrived she came out, introduced herself, and then left. We never saw her again. Another salesman came out and told us the car had been sold three days beforehand. He then tried to sell us other vehicles and assured us the whole thing wasn't a bait and switch. Yeah, sure. He told us their website takes awhile to update but even if that were true it doesn't excuse their representatives from the responsibility to confirm information and relay that to customers. The silver lining here is that we were able to get a better deal on a newer MDX with less miles at another dealership that I also reviewed (Crown Acura). If you are out of town and thinking of making a drive to see a car, I'd keep looking. At the very least make sure you have multiple backups at other dealerships to make sure you don't end up making a blank trip like we did. More

Always helpful It was easy to set up the appointment. Whenever I’ve come in for service Richie has taken time to explain everything to me. And he’s always curtious & It was easy to set up the appointment. Whenever I’ve come in for service Richie has taken time to explain everything to me. And he’s always curtious & expediates the service as best as possible. More

Totally unprofessional experienced Bait and switch tactics. The most horrible experience in a dealership. Shame on Acura for supporting this dealership. Be very careful because they wi Bait and switch tactics. The most horrible experience in a dealership. Shame on Acura for supporting this dealership. Be very careful because they will take advantage of you. More