Napleton's Palm Beach Acura

El servicio que recibi en Acura de Palm Beach fue increible de verdad que si. Me hicieron sentir bien comoda y me explicaron cada paso ya que era mi primera vez comprando un auto sola. increible de verdad que si. Me hicieron sentir bien comoda y me explicaron cada paso ya que era mi primera vez comprando un auto sola. More

I am 100% satisfied with my purchase made at Palm Beach Acura. I was recommended this place from my cousin and her husband who also made their purchase here. I must mention the process that is taking place Acura. I was recommended this place from my cousin and her husband who also made their purchase here. I must mention the process that is taking place at Palm Beach Acura has to be the smoothest and most honest purchase ever. More

Great experience, from the internet sales rep to the sales staff and financial department. Everyone did such a great job can't thank them enough! I will see you guys again for my service in 6 months. sales staff and financial department. Everyone did such a great job can't thank them enough! I will see you guys again for my service in 6 months. More

Spoke with Chris the used car manager before arriving to dealership. He made sure to make me feel comfortable enough to come in from Naples, they had the vehicles I called in for ready and also let me know dealership. He made sure to make me feel comfortable enough to come in from Naples, they had the vehicles I called in for ready and also let me know ahead of time that 1 of them had sold. Long story short, the communication with this business and myself was outstanding, made me feel comfortable with my purchase. More

Agreed on a price over the phone with a salesperson "Scott" ($10,741 + taxes + registration + $899 dealer fees). The dealer said that they are not like other dealers and like to be fully transparent be "Scott" ($10,741 + taxes + registration + $899 dealer fees). The dealer said that they are not like other dealers and like to be fully transparent before people come in. I agreed on this price and drove 1.5 hours to pick it up. I test drove the car with a salesperson "Jason" (who was great). Dealer added $1287 "reconditioning" and $1395 "Napleton Experience". Manager agreed to remove $1287 for reconditioning, but said they didnt care if Scott forgot to include the $1395 for "Napleton Experience", and to take it or leave it. More

I give Napleton Palm Beach Acura 0 Stars! I called them ad emailed them about an Acura RDX that is still showing up on every car website that is non-existent. I scheduled an appointment. I drove an hour ad emailed them about an Acura RDX that is still showing up on every car website that is non-existent. I scheduled an appointment. I drove an hour to get there for my scheduled appointment and the car didn't exist. First it was already sold and then I was told it was sold a few weeks ago. So why wasn't I told that on the phone when I scheduled the appointment or when they text me 3 times to make sure I was still coming. They even sent me a video of the exact car I was supposed to see. The car is still being advertised as for sale! False Advertising at it's Best!!! More

The worst new car experience of my life. The negotiated price changes when you go sit with the financial services dept. Incentives offered by Acura were never received. They claim it was all in the negotia price changes when you go sit with the financial services dept. Incentives offered by Acura were never received. They claim it was all in the negotiated amount. Don't know how it was included when we didn't even discuss financing at that point. More

I called to buy a 2017 Porsche 911 for $75k. After running my credit and then multiple days of them promising they will call me back with the deal, usually promising to call back within an hour, I sti running my credit and then multiple days of them promising they will call me back with the deal, usually promising to call back within an hour, I still haven't gotten one call from them. Not even a call to say if the deal work. I have called and called, and been promised a call back over and over. I even got put on hold when I called at 7:55pm, for 5 minutes then I was hung up on and could not call back because they knew their phones shut off at 8pm. They also continuously would tell me that it's too busy in the store to talk with me. I tried again this morning and TWICE Inwas told ainwas being sent over to a manager waiting to talk. Both times i was hung up on or got a voice-mail. Too busy to talk with someone trying to spend 75k? Unbelievable that ANY business would treat a customer this way. If I could leave zero stars I would. Stay away. More

I called the dealership first. They did exactly what they told me they would do. Great dealership great team! Great finance man. I would recommend this dealership to anyone. told me they would do. Great dealership great team! Great finance man. I would recommend this dealership to anyone. More

Made buying a new car an enjoyable experience from beginning to end. Made a very competitive offer and stuck by it. Will buy my next car there. beginning to end. Made a very competitive offer and stuck by it. Will buy my next car there. More