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Napleton's Palm Beach Acura
West Palm Beach, FL
649 Reviews
With So Many Happy Drivers in the Greater Palm Beach, Lake Worth, Delray Beach and Pompano Beach Areas, It's Easy to See Why Napleton's Palm Beach Acura is Your Trusted Source for Acura Vehicles
There are a number of reasons why so many drivers flock to the Napleton's Palm Beach Acura showroom, so we're going to do our best to outline them all for you.
First and foremost, we're renowned in the greater West Palm Beach, Palm Beach, Lake Worth, Delray Beach and Pompano Beach areas for our superb selection of new Acura models, plain and simple. Of course, our love for these cars often brings them back to our showroom in a number of ways.
For instance, when it comes time to upgrade, many of our loyal customers return their vehicle to be traded in. These used cars are also offered to our valuable customers, some are even certified with the same guaranteed performance and quality as new ones.
Helping you find your next car is only the beginning of the Napleton's Palm Beach Acura experience, though. From there, our team of financing experts will help you drive home that car you've been eyeing on your terms.
Of course, nobody wants to be forgotten after the purchase of a new or used Acura. That's why we staff a state-of-the-art auto repair center is highly trained and equipped with the latest Acura parts.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 649 reviews
January 30, 2021
Excellent salesperson, Burly. Had just I wanted the way I wanted it and when I wanted. Sales and F&I all very low key. No hard sell. Great customer service including an oil change on the dealership. Will def wanted it and when I wanted. Sales and F&I all very low key. No hard sell. Great customer service including an oil change on the dealership. Will definitely buy again. Highest recommdation. More
by chrischurch911
January 28, 2021
Me pudieron asistir con mi compra, estoy muy agradecida porque en verdad no me podian haber aprobado en ningun otro dealer. Gracias a Denia y su equipo de finansas. porque en verdad no me podian haber aprobado en ningun otro dealer. Gracias a Denia y su equipo de finansas. More
by anaiis5621
Employees Worked With
January 27, 2021
MY ADVICE RUN AWAY FAST!’ This dealer likes to play games. Tried to buy a car virtual like their website says and they told me NO!! Most dealers will do what it takes to work a deal but the dealer is T games. Tried to buy a car virtual like their website says and they told me NO!! Most dealers will do what it takes to work a deal but the dealer is TOO DUMB to know when they have a REAL BUYER. Their sales manager Richard has no clue about customer service. Was told if I come in and start to work out a deal on a car and someone else walks in with cash and wants that car they WOULD SELL THEM THE CAR. ABSOLUTELY NO ETHICS!! More
by Whynot
Employees Worked With
Richard
January 26, 2021
Best deal in town! I purchased my Acura MDX from Mark, he has been with the Acura company for so long now. I've trusted Mark since my first Acura 14 years ago. ALWAYS has offered the best deal in south Flori has been with the Acura company for so long now. I've trusted Mark since my first Acura 14 years ago. ALWAYS has offered the best deal in south Florida. More
by livecchiceline28
January 26, 2021
Mr. Burly assisted me on Sunday. I can say this was the absolute best most professional car buying experience I've had in a while. I am a single mother of 3 grown men now, and I've been in the car business absolute best most professional car buying experience I've had in a while. I am a single mother of 3 grown men now, and I've been in the car business. Very transparent and knowledgeable staff ( which is the most important in my opinion when making such a large purchase). I will be coming back for service. More
by janybelmartinez98
January 26, 2021
Fast friendly service. No hassle and no pressure. They made the entire purchase experience easy and painless. Quick to answer any of my questions and kept informed the entire way made the entire purchase experience easy and painless. Quick to answer any of my questions and kept informed the entire way More
by Peak0327
Employees Worked With
Linda Gallo
January 20, 2021
This was definitely the best car buying experience I've ever had. ( And trust me I've purchased plenty of vehicles in my life) Since the moment I walked in everyone has been so friendly and professional, ever had. ( And trust me I've purchased plenty of vehicles in my life) Since the moment I walked in everyone has been so friendly and professional, able to answer all my questions. From Yadira to Maci and Mark my sales person everyone was great! I recommend anyone looking to purchase their next vehicle to visit them as they are very transparent and make you feel comfortable about your purchase. Also if you already know what you want, it's a quick purchase process. More
by janicestephensen56
January 19, 2021
Classic bait and switch. They'll agree to a price and then give you your estimated payments. Then they'll tell you they're going to give you a military discount and save you some money so the payment goe then give you your estimated payments. Then they'll tell you they're going to give you a military discount and save you some money so the payment goes down. Sounds good, sign the paperwork. Review the paperwork and the so called military discount was to add a unexplained warranty and push the loan from 60 months to 75 months. Of course the payment went down. Save yourself some time and money! The fact that they used an unsolicited military discount to increase my overall payment disgusts me. Stay away from Joshua Mohon...0/10 would recommend. More
by Gregek
Employees Worked With
January 18, 2021
Worse place to buy used cars. This dealership lies about the cars advertised on dealership website and autotrader website. I drove 3.5 hours and tried to sell me a different car than the car description on the cars advertised on dealership website and autotrader website. I drove 3.5 hours and tried to sell me a different car than the car description on the website. If someone dont belive me go to their website and you will see different picture with different description. For example car is white on the picture and with technology pakage and description is black and base pakage. Do not trust what this dealership is selling. Very bad experience. More
by atafmizi
January 17, 2021
Criminal dealership; masters at illegal "Bait and Switch". Liars, cheats, crooks. Keep far away from Napleton's. If you want to waste at least four hours plus travel time over two days and two tr Switch". Liars, cheats, crooks. Keep far away from Napleton's. If you want to waste at least four hours plus travel time over two days and two trips, experience levels of frustration and anger never before experienced in an auto dealership, and be the victim of an attempted textbook "Bait and Switch", which is illegal, then the Napleton Palm Beach Acura dealership is for you! We found the previously owned MDX we wanted in their online ad day before yesterday and called them yesterday morning. We made a color copy, so we had the actual ad with us. We called about it, verified it was still there, made an appointment, and went there ready to pay the advertised price of $29,189. Upon our arrival, the salesman had no idea if they had the car, where it was if they did, where the key was, and made eight different trips inside just to find out the basics. He finally reported to us after two miserable hours that the car had been sold. In this morning's online ad, the car was there, still for $29,189. We called, waited another 45 minutes for them to verify that the car was actually there, equipped with what was advertised it had, and for sale for their advertised price of $29,189, made another appointment, and again drove to Napleton's. We were finally assigned a salesman who once again couldn't find the car that had been verified was there, didn't know if they could sell it yet, couldn't find the keys, and had to have someone "run the numbers" once the car had finally been located. We were prepared to pay cash for full sticker price. After over two hours of waiting, we still had not seen the car. We kept reiterating to the salesman and another man whom we assume was a manager that the advertised sticker price was the valid price and we would pay it, so "running the numbers" was futile. They both blew off that statement each time we said it. We were lastly told that we couldn't have it for their advertised price. He told us that if we wanted that car, we'd have to pay at least $35,000 for it. We told the salesperson that it was auto dealer fraud to do to us or anyone what they just tried to do. I told him we were going to file reports against them. We left. Tomorrow morning I will file with our state consumer protection agency and the Federal Trade Commission, any other consumer agency that I can, and will leave this feedback anywhere I can. I've never had to report a company before, but this company well deserves it. More
by juanitaminor
Employees Worked With
Can't remember the first, others were Louis and Al.
