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Napleton's Palatine Subaru - Service Center
Palatine, IL
25 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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25 Reviews of Napleton's Palatine Subaru - Service Center
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October 21, 2022
got Lemon Subaru Outback. radio doesn't work for 2.5 years. tried fixing few times. waited for 6 month for replacement. still doesn't work. awaiting for another for 3 months n radio doesn't work for 2.5 years. tried fixing few times. waited for 6 month for replacement. still doesn't work. awaiting for another for 3 months now. nobody cares including Subaru headquarter. no music no phone no GPS, so much BS for Love Subaru More
by andrew
Employees Worked With
few technicians
November 06, 2021
These guys were beyond helpful making my visits pleasant. Its absolutely painless compared to other dealership visits. Its absolutely painless compared to other dealership visits. More
by Paris Ellison
Employees Worked With
Danny Napleton, Theo Davis, Devin Riley, Daniel Byun, Peter Staszalek, Dan Garcia, Miguel Palomino, Joe McAvoy, alex hernanadez, Mark Carey
November 03, 2021
Went in for a simple service and "check up". Tanairi walked me in and set it all up. She explained everything and made it so easy. She also went above and beyond to give me the breakdown of everything t walked me in and set it all up. She explained everything and made it so easy. She also went above and beyond to give me the breakdown of everything they checked and went over. Great customer service. Ill be back! More
by HDsteve389
Employees Worked With
Tanairi
August 03, 2021
Took my car for oil change.After I got my car back I noticed that the car was shaking.Checked my oil dipstick and oil looked dirty so I decided to do my own oil change .service technician did not drain noticed that the car was shaking.Checked my oil dipstick and oil looked dirty so I decided to do my own oil change .service technician did not drain my old oil only added extra to my car.After I took the car to the service department I was told that that will make it right left the car for couple days after recovering call that the car is ready took it home and opened the hood so called qualified technicians forgot to install the plastic cover on the engine.I had to go back to get the plastic installed,3 times for one oil change that was not preform and did not get money back for the oil change and the oil that I purchased on my own .Will not recommend them to anyone EVER and called Subaru of USA will file complaints. More
by Mimek7
Employees Worked With
Jonathan Rodriguez
