Back

Napleton's Palatine Subaru - Service Center

Palatine, IL

4.3
24 Reviews

24 Reviews of Napleton's Palatine Subaru - Service Center

Sort by
February 02, 2024

I have had the best experiences with this dealership. They are informative and considerate in explaining issue with me. Subaru’s Customer Advocacy Department has gone above & beyond to assist me in per More

by Aida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ronald confer
January 30, 2024

They were friendly, professional, prompt and went above and beyond. The dealer shop is inviting and clean. More

by kmmrstephen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of the name
January 01, 2024

Very nice dealership- friendly, courteous, and very timely with the appointments. They always explain if there are extra services needed. More

by Spartymom12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
October 04, 2023

Very accommodating. Work done in a timely manner . Always have my oil change and any updates that need to be done More

by sher42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
August 22, 2023

First time here and they were very helpful. They even had someone drive me home and pick me up when my wait time was going to be a couple of hours. Everything went very smoothly and I was imp More

by eileenreading
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Linares and Tony Rinchiuso
July 04, 2023

courteous been around for along time service is excellent and always helpful never rude to customers More

by crigby42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe McAvoy
June 13, 2023

All was very well done for the 60,000 mile check. All was good a More

by lathanfelicia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Riley, Mark Carey
January 23, 2023

The people at this dealership are the best I have ever used. I am am 82 widow and they have taken such good care of my car and I completely trust them' More

by mtptam40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Byron Beltran , Phil and others
Jan 25, 2023 -

Napleton's Palatine Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We want all our customers to feel this way when leaving our dealership!

November 01, 2022

Service was done in time frame promised by technician. Very efficient and clean environment. Price for service was exactly what I was quoted. More

by dwbtitle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe McAvoy, Mark Carey
Nov 08, 2022 -

Napleton's Palatine Subaru responded

Dwbtitle, we really appreciate your great feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 21, 2022

got Lemon Subaru Outback. radio doesn't work for 2.5 years. tried fixing few times. waited for 6 month for replacement. still doesn't work. awaiting for another for 3 months n More

by andrew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
few technicians
Oct 26, 2022 -

Napleton's Palatine Subaru responded

Hi Andrew, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out to us at (847) 255-5700 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction. Service Director, Chris Cantu at ccantu@napletonmail.com