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Napleton's Arlington Mazda - Service Center

Palatine, IL

3.8
16 Reviews

16 Reviews of Napleton's Arlington Mazda - Service Center

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June 07, 2025

I was not told of the 3% up charge on using a credit card vs zero charge upon using a debit card More

by anuragmail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not known
June 07, 2025

I have worked with this dealer for 9 years. They are polite and friendly. The service area is top quality with helpful agents. More

by judymhockenberry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jakub was great. Helpful and friendly and fast!
June 06, 2025

Very good service , very professional I would recommend to anyone .Thank you for your kind service! More

by romualdw1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Vega -514
June 04, 2025

They were very polite and courteous and quite helpful when I took my car in for my gold maintenance for my new Mazda CX 50 hybrid More

by channelhopper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
June 03, 2025

Angel Vega is fabulous. She was welcoming and kind. She kept me informed about my service. More

by 212thorp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
May 30, 2025

The facility is very clean and the staff are very nice, helpful and knowledgeable. It’s a pleasure to see a place that has well trained customer service. More

by Briszen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie @ service dept.
May 30, 2025

From the sales to the service I would recommend this store . Full communication with a smile and honesty .’ More

by Pfh 7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Herwehe
May 28, 2025

Communication not good. Porter not too good of a person! Needs more explanation between the customer and the porter. More

by Luleg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Herwehe
May 26, 2025

Pretty good dealership for servicing. Have been going here for a couple years. Only one issue that was very quickly and kindly resolved. More

by Emily
Recommend Dealer
Yes
Employees Worked With
Jakub, Jessica Herwehe
May 25, 2025

Angel was very knowledgeable and explained everything. The only downside was how long the work/ evaluation took. More

by bobherscher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
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