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Napleton's Palatine Mazda

Palatine, IL

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Reviews
Vehicles
4.1
49 Reviews
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1811 N Rand Rd

Palatine, IL

60074

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Showing 49 reviews

May 30, 2025

The facility is very clean and the staff are very nice, helpful and knowledgeable. It’s a pleasure to see a place that has well trained customer service. More

by Briszen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie @ service dept.
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May 30, 2025

Friendly staff, very knowledgeable and helpful. Good experience. Definitely recommend. The team will try to meet your goals. More

by Cuevasfamily5
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis
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May 30, 2025

From the sales to the service I would recommend this store . Full communication with a smile and honesty .’ More

by Pfh 7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Herwehe
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May 28, 2025

Communication not good. Porter not too good of a person! Needs more explanation between the customer and the porter. More

by Luleg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Herwehe
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May 27, 2025

The salesperson and finance associate were very nice, reasonable and helpful. The manager was as well. More

by Pebbles
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Christian
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May 26, 2025

Pretty good dealership for servicing. Have been going here for a couple years. Only one issue that was very quickly and kindly resolved. More

by Emily
Recommend Dealer
Yes
Employees Worked With
Jakub, Jessica Herwehe
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May 25, 2025

Angel was very knowledgeable and explained everything. The only downside was how long the work/ evaluation took. More

by bobherscher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
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May 24, 2025

Was on time and wasn’t long wait First oil change was complimentary and was nicely suprised More

by samirkurtovic75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Herwehe
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May 23, 2025

Extremely helpful and getting my service done. I found a bit expensive and would prefer to have discount when I come back More

by SHANMUGR66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Missed to note
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May 23, 2025

Both the sales and service departments are staffed with knowledgeable people. I have had the pleasure of working with Walter Woods as my sales rep and Angel Vega as my service advisor. Both are first cla More

by fjszuch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Woods, Angel Vega
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