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Napleton's Palatine Mazda
Palatine, IL
69 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:30 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 1:00 PM
Sunday Closed
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Showing 69 reviews
January 04, 2026
We met Marina right away as we get into the door. She was very friendly and professional. She gave us a lot info about different mazda models and helped to compare and choose the better one for our n She was very friendly and professional. She gave us a lot info about different mazda models and helped to compare and choose the better one for our needs. We are very grateful for her excellent work. Thanks. More
by meerzon
Employees Worked With
December 03, 2025
Good dealership. Salesman Daniil was very nice and helpful, made purchase easy to complete. Recommended Salesman Daniil was very nice and helpful, made purchase easy to complete. Recommended More
by Anton Potershuk
Employees Worked With
October 03, 2025
Palatine Mazda had plenty of cars and I was offered a satisfactory deal. The downside is that there was way too much standing around and waiting and the process should not take as long as it did. satisfactory deal. The downside is that there was way too much standing around and waiting and the process should not take as long as it did. More
by DH
Employees Worked With
Asrit
August 14, 2025
The staff was super friendly and welcoming and treated me and my family with respect. Our salesman Christopher was very helpful and took great care of us when we arrived. He in my eyes exceed expectations of and my family with respect. Our salesman Christopher was very helpful and took great care of us when we arrived. He in my eyes exceed expectations of what I expected great customer service should be. I now have a new understanding of what excellent customer should be because of this young man. I would highly recommend Mazda palatine who is serious about buying a vehicle and if they have the chance to work with Christopher because he will take care of you. More
by jcgarcia930
Employees Worked With
Christopher and victor
August 05, 2025
The customer service was very good. Our salesman, Daniil was very patient with all the questions we had about the car we were looking to buy. Our salesman, Daniil was very patient with all the questions we had about the car we were looking to buy. More
by galudoru
Employees Worked With
Daniil
July 31, 2025
Christian GILLESPIE is the most dishonest sales rep I’ve ever worked with. I would advise you to go to another Mazda dealership than endure their bait and switch and disengenuois sales tactics. Estrada th ever worked with. I would advise you to go to another Mazda dealership than endure their bait and switch and disengenuois sales tactics. Estrada the manager is also guilty. More
by Palatine Mazda sucks
Employees Worked With
Christian GILLESPIE, Estrada and the finance guy
