Napleton's Northlake Chrysler Jeep Dodge Ram - Service Center

screw up worst place ever, had a airbag recall on my jeep, and a coupon for oil change few days later found some uncleanable finger stain on both front fende worst place ever, had a airbag recall on my jeep, and a coupon for oil change few days later found some uncleanable finger stain on both front fenders and passenger doors, then this week i was out of washer fluid so i went to fill it up and found my oil cap stock on top of the engine, i've been driving 2000 miles since then and i live on a dirt road. this is not the first time i have problems with them and swore i would never return but because of the recall i went anyway, UPDATE: Went to the dealer the service mgr offered a new oil change and cleaning of engine compartment plus complete detailing if I took my review down. WHY the xxxx did i say yes. I don't know what they use to clean the engine compartment but since then I'm having problems starting the car when the engine is warm, before i would put the key and barely turn it and it would start, now it goes, tick........tick........vroom. I'm afraid I have to go to a real mechanic now and pay for a diagnostic test and repair. Oh yeah also they wax the car but didn't finish the buffing, the inside of the door jam was full of dry wax. Thanks Napletons More

Most Unprofessional Dealership I have EVER Dealt With! First off, I have a rust issue on the roof panel of my challenger. Per Dodge's All Vehicle 2016 handbook, my rust issue is covered under warranty. I w First off, I have a rust issue on the roof panel of my challenger. Per Dodge's All Vehicle 2016 handbook, my rust issue is covered under warranty. I was prompted to take my car to service and ask for digital imaging. After that was all said and done a quote was written up and supposedly "sent to Chrysler". I was told to check back in with someone named Angel. After calling and asking for him several times, two weeks went by and i finally go a hold of him. He told me he sent my request in and we are still waiting to hear back. He said he'd call me when they did. Another 2 weeks go by, no call. The following week i decided to just go in person to sort it out. when i go there i asked for Angel. Someone from the service desk told me he was no longer with the company. I said okay no problem i just need to know the status of my warranty claim. They asked my information and found that my request was NEVER SENT IN. The woman was very apologetic as she saw my frustration because i was told that my request was being processed 3 weeks ago. Here we go again... I had to go back over to get a quote written up then more digital images taken and was assigned a manager named Stefan who was going to be processing my claim. He gave me his personal cell phone to contact. A week goes by and i figured id give him the decency of calling his office phone before i go ahead and use his cell number. I asked the women on the phone if i could speak with Stefan and she forwarded my call. It went to voicemail so i left a message asking for him to call me back. No call back for a few days. I called his work phone again and left a voicemail again. Nothing. So i finally decided to use his cell phone number. I sent him a few texts throughout the week at reasonable times and still no response. I finally called his cellphone and no answer. left a voicemail and no response. At this point i really just wanted to know if it was sent in being as i did not want to deal with the process a third time. no response. I finally decided to walk in again. Seems like that is the only way anything gets done. I asked for Stefan and guess what?? They told me he was no longer there. I said okay fine again but i need to know if my warranty claim was sent in. I told the person my issue and then he told me that it will not be covered because by this time my car is over mileage!! I was fuming at this point. The service guy did not want to listen to anything else i had to say even though it clearly states in the Dodge 2016 handbook that any corrosion that can be seen on a metal panel is covered for 5 years. Now i am at a loss for what to do. I still to this day do not know if my claim was ever sent in. It has been over 3 months. I feel that this dealership is waiting me out. They are trying to send me away until my warranty is expired and nothing can be done. My entire experience here has been terrible! I will never reccomend anyone to go here for sales or service. I will no longer get my regular services here and i am taking my business elsewhere. I am getting a lawyer involved with this issue because i feel it has been unlawfully handled. I am typically a reasonable patient person but this had drawn me thin. This is the WORST dealership i have ever been in business with. No more. I hope no one has to go through the same and i will make sure with my ties in the automotive industry that this dealership is not reccomended. More

Run before you get rubbed Went for oil change wanted to charge me $475 dls to flush fuel injection plus flush something alse they told me they can get it done in one hour after Went for oil change wanted to charge me $475 dls to flush fuel injection plus flush something alse they told me they can get it done in one hour after I dicline the service they told me my vehicle will be ready and 3 hours I say for and oil change before you were going to do more work and getting done and one hour . More

Worst service department ever!! And most overpriced!! $180 for a diagnostic check! Haaaa! To get nothing done! Just went to a body shop and he said $50 for something that napleton was going to charge $300 $180 for a diagnostic check! Haaaa! To get nothing done! Just went to a body shop and he said $50 for something that napleton was going to charge $300 for. How can they do that?!!!! Last time I will ever use that place! Horrible!!! More

Service department is a joke With a appointment for a recall that should have been 1 hour to do they sent me to the waiting room and after 2 hours I checked on my vehicle and it w With a appointment for a recall that should have been 1 hour to do they sent me to the waiting room and after 2 hours I checked on my vehicle and it was parked in the back lot and had not been touched I had them bring it to the front and left the dealership and will never be back and I own 2 Jeeps and a Ram truck and am a member of the Chrysler fa momily More

Extremely poor service from workers to manager I left my car to compete a recall which I was told was a two hours job, two and half days later I picked up my car. Everything was working when I lef I left my car to compete a recall which I was told was a two hours job, two and half days later I picked up my car. Everything was working when I left my car, on pickup the wipers were broken. I requested they fix them since they were working prior they told me I was a liar and they were broken before hand. What appears happened was they ran the wipers dry because it was apparent the blade looked burned. I will never recommend Napleton service to my worst enemy. What ever happened to the customer is always right. More

Horrible service department I purchases my 2015 RAM 2500 from this dealership it has only been serviced by them this whole time. I decided to do my own oil change when I removed I purchases my 2015 RAM 2500 from this dealership it has only been serviced by them this whole time. I decided to do my own oil change when I removed the air cleaner intake to get to the oil filter I found all the hose clamps broken from the mechanic using an air wrachet. I took the clamps to the service manager he told the parts department to replace them. The problem is that they don't sell one of the clamps seperately you have to purchase the whole pipe they refused to replace it because it has a cost of $300.00. I have had several other service related issues everytime I have taken my vehicle to this dealership. Stay clear of this dealer More

Overcharged for repairs that I did not need! Go elsewhere. This service department is untrustworthy and will overcharge you. Service #1 I brought in a Jeep Wrangler Sport because the check en Go elsewhere. This service department is untrustworthy and will overcharge you. Service #1 I brought in a Jeep Wrangler Sport because the check engine light was on. I received an invoice from Adam that had bogus charges on it for a 4 X 4, the jeep is not 4 X 4. The response for the $350.00 bogus charge was, "Oh sorry about that!" "I must have hit the wrong thing." Three days later the engine light comes on and I bring it back in but it is running perfectly so I assume that this defective signal. I was invoiced for a fuel pump replacement, a water pump, oil gasket, and 4 X 4 alignment. $2900.00 Invoice. I pick the car up to take it for another opinion. I show the photos and invoice. He shared that the only way the fuel tank piece could have broken was by the last person who worked on the car. All of the repairs did not have to be done. He tightened some loose valves and hoses and sent me on my way. He said I should call the last person who worked on the car so I did. I relayed the information to Stephan who said he was offended that I would accuse his mechanic of this mistake. I explained that I was relaying what I had been told. He said he would contact me when he heard from the manufacturer. I have not heard from him and that was last Thursday. Stephan is also aware of another issue that I have with another vehicle. Issue #2 Issue #2 I purchased a 2011 Jeep Wrangler Sahara in October 2016. I have brought the car in on 2 separate occasions for an oil leak. I have an extended warrantee. It has never been fixed. Frankly, after bring in my car and something being suspiciously broke on my car, I am afraid to even bring my car in to this service department again. It seems if you do not have a warrantee your service department will fix for a hefty price but if you have a warrantee they cannot repair the issue. Stephan knew this history and said he was on my side. I do not believe this because of his complete lack of follow up. More

Excellent service, highly recommended. Had a service engine soon light come on my 2014 Jeep Grand Cherokee, service dept checked it and had to order a part, got it back but the light came Had a service engine soon light come on my 2014 Jeep Grand Cherokee, service dept checked it and had to order a part, got it back but the light came on again. Took it back to them when I had the chance, they diagnosed another problem, fixed it within hours and NO CHARGE! My service advisor Aaron Killian was terrific, took great care of me along with the techs and everyone else at the service department. I would not take my Jeep anywhere else. They have a great lounge area too with free coffee. More