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Napleton's Northlake Chrysler Dodge Jeep RAM
Lake Park, FL
692 Reviews
Whether you're from Lake Park, Palm Beach Gardens, Riviera Beach, West Palm Beach, Pompano Beach or anywhere in between, you can rest assured that when you shop for a new or used Chrysler, Dodge, Jeep or RAM, you're shopping for quality and reliability, no matter which model appeals to you.
Qualifying for a loan or Chrysler, Dodge, Jeep or RAM lease couldn't be easier with our on-site financial enthusiasts at your back. We know all of the ins and outs of finding quality financing solutions, and that means you can spend less time going over paperwork and more time enjoying your new car.
Once you're behind the wheel as an owner, Napleton Northlake Chrysler Dodge Jeep RAM continues to support your driving needs through our onsite service center. Our team is well-versed in everything automotive and utilizes the latest Chrysler, Dodge, Jeep and RAM parts, so you can count on solid routine maintenance and timely repairs when they're needed.
When you can come to Napleton Northlake Chrysler Dodge Jeep RAM, you can have your Chrysler, Dodge, Jeep and RAM wishes granted. And let's face it: you deserve nothing less. Located on 3701 Northlake Blvd in Lake Park, Florida, we know our job isn't finished until you're completely satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 692 reviews
April 09, 2018
Made the deal. They were able to make the deal work so I could have a truck that I always wanted. Give me a good trade in on my jeep. They were able to make the deal work so I could have a truck that I always wanted. Give me a good trade in on my jeep. More
by Zeus1013
Employees Worked With
Bob Conti
April 07, 2018
reps and customer service napenton rep called me on mar 31 18. talked me into coming down 2 counties for an oil change and tire rotation. april 7 appt date. i would not have t napenton rep called me on mar 31 18. talked me into coming down 2 counties for an oil change and tire rotation. april 7 appt date. i would not have to pay for anything as it was included in some package from when i purchaed my vehicle. i topd h i was expires for a few months from warrenty end. he stated that he can extend it. no problem. so i went in on april 7. 18 service tech says yes i am exprired and no they will not do services even though rep who called me assured me this would be honored. rep at express lane says that the guy who called me, is just trying to get me and others in so they csn trade in vehicles. rep names on my email were w.jackson, jeff friedman. i always buy dodge. last 3 vehicles from arrigo dodge. great c.service there. first vehicle from napelton northlake. there customer service is the worst. will be x.posting to various media and web sites. More
by disposable customer
Employees Worked With
w.jackson jeff friedman
March 19, 2018
No worries taking my Viper here I brought my Viper to Napleton Northlake Dodge due to a grinding issue going into fourth gear. I took the tech, Johnny for a test drive and he confirm I brought my Viper to Napleton Northlake Dodge due to a grinding issue going into fourth gear. I took the tech, Johnny for a test drive and he confirmed the issue. The proper parts were ordered and I left the car for repairs. No miles were accumulated which was a concern of mine, being that the car is a Viper and the temptation is there. I picked up the car and the issue was fixed perfectly. I have put a few thousand miles on the car since and the issue has not occurred again. Alex, the service advisor, was great in his service and communication as well. I let other Viper owners know that if they have any issues, Napleton on Northlake is a great place to have their car serviced. More
by GabeG
Employees Worked With
Alex (Service Advisor), Johnny (Technician)
February 27, 2018
Good People There are a few good people left in the world. I had a problem with the car i bought and the GM took the time to come out to help me personally. Jose, There are a few good people left in the world. I had a problem with the car i bought and the GM took the time to come out to help me personally. Jose, a new sales person went beyond anyone to help me. I’m very happy with the service! More
by Weste983@gmail.com
Employees Worked With
Jose , Mark Eddleman
February 23, 2018
Avoid this dealership, read about my experience I brought my 2008 Ram because of a bad wheel bearing. The dealership had my vehicle for 6 days. The wheel hub repair was $1000 and they recommended an I brought my 2008 Ram because of a bad wheel bearing. The dealership had my vehicle for 6 days. The wheel hub repair was $1000 and they recommended another $1800 in service which I declined. When I picked up the vehicle, the parking brake handle was broken which they should have replaced before delivering the vehicle. I had an amplifier and custom subwoofer behind the seat, not visible.All this equipment was missing and the wires cut. There was no sign of forced entry. When I discussed this with the service adviser Alex, I was told I signed a waiver (true) and this never happens.There was no attempt to apologize or offer to file a police report etc. I asked to speak to the service manager, Mr. Jackson. He would not meet me but I was told he would call me which he did not. I later called to speak to the GM. They would not put me through to the GM but did put me through to Mr. Jackson, the "service manager". Again, no apology or offer of assistance. I was told I signed a waiver and it was my responsibility to file a police report. I pointed out the dealership did not take reasonable care of my vehicle and given there was no sign of forced entry, it was likely done by dealership personnel or the vehicle was left unlocked. No response to that. No security and no cameras and no responsibility. Could this have something to do with my refusing nearly $2000 of what I considered unnecessary gravy service? Not only will I not go to this dealership again but will not purchase another FCA product ( I have two RAM trucks at present and will replace one of them this year). A very poor reflection on FCA. AVOID. More
by Mark M Moser
Employees Worked With
Alex Guitierrez, Mr. Jackson, Stefan
February 10, 2018
Big scam.. Napleton's CDJ Dealer service on Northlake is a business designed to rip off the unsuspecting client. Here are some arguments in support of my stateme Napleton's CDJ Dealer service on Northlake is a business designed to rip off the unsuspecting client. Here are some arguments in support of my statement: -When I brought my car for the 15k mile service the odometer was showing 15,715 miles and I wrote it down for myself before handling the keys. This is the number I also found in the invoice that I was handled in the end and was listed as both "mileage in" and "mileage out". However, when they returned me the car the odometer was showing 15,724 miles which is 9 mile extra! When I confronted the person I was directed to (Stephen Romaine ?? not sure about the spelling) he said that very extensive road testing was required to check the wheel alignment, something we both knew was a deliberate lie. The truth is, they will run their errands with your car hoping that you are not checking your mileage in/out. -An issue that I had when I brought the car was a small wood screw puncturing one of my rear tires, not even on the side, of a very common type. When I asked them to plug it, the so called "advisor" replied that unfortunately fixing the tire was impossible. It is only when I asked him to leave it as it was and stated that I will never buy new tires from this dealership, then he acknowledged that it could be plugged (which in the end they easily did). -I made the tremendous mistake of purchasing a 15k miles maintenance package (close to $250) and they enumerated a list of services included. Among them, I distinctly remember the A/C cabin filter replacement, being aware that this is Florida and the A/C is running all the time. Once I came back home and checked the youtube video on how to access this filter (quite easy) I found the old, dirty one still in place! Who knows what else...I will never be back there More
by nabladot
Employees Worked With
Stephen Romaine (??), Jeffrey Friedman
February 08, 2018
Great Experience Marcos Rodriguez & Scott were amazing!! True to their word and provided the best buying experience I have had in awhile! I visited the dealership back Marcos Rodriguez & Scott were amazing!! True to their word and provided the best buying experience I have had in awhile! I visited the dealership back in December 2017 on a fact finding mission for a 2018 Ram 1500 Sport, Marcos met me in the parking lot and I explained to him I was not ready to purchase but only wanted information. Marcos was patient and provided all the information I wanted, he even allowed me to test drive a similar truck. As I was getting ready to leave Marcos introduced me to Scott and he wanted to know why I wasn't ready to buy then, I explained and told him the truck I wanted they didn't have. He suggested I special order the truck and allowed me to put only $40.00 down. I picked up my truck today and everything they promised they delivered and some!! I highly recommend Marcos Rodriguez and Scott for your buying needs!! More
by lball1
January 01, 2018
AVOID THIS DEALER AT ALL COST Their tactic is to lure you in with false information. Upon our arrival, we were not shown the vehicle we went there for but rather one with a diff Their tactic is to lure you in with false information. Upon our arrival, we were not shown the vehicle we went there for but rather one with a different stock number and fewer options. When we explained to the sales representative that this was not the vehicle discussed and provided him with the email information, he proceeded to tell us that he couldn't find the vehicle. He then stated that the vehicle (Jeep Wrangler) was in your auto shop 3 month with a computer issue which your maintenance department could not figure out. It was at this point that we were told that Mr. Farigua had made a mistake and they could not honor the price he had given us in writing (email). This was the end result after being there for more than an hour of runarounds. More
by wicho077
Employees Worked With
Richard Farigua, DJ Nichols, Mark Eddleman, Scott Satiritz
December 12, 2017
Don't go here avoid this place Prices are outrageous and when you have a problem they run you around in circles and never get you an answer. Got my truck serviced and they left oil Prices are outrageous and when you have a problem they run you around in circles and never get you an answer. Got my truck serviced and they left oil all over the front end of my truck and got all over my driveway. If you want to beat the price head to arrigo on okeechobee. More
by LoganW413
Employees Worked With
Greg, DJ Nichols, Scott Satiritz
December 01, 2017
Sales Great selection, great people, did not feel pressured......very comfortable atmosphere, service department is very accommodating and attentive to ever Great selection, great people, did not feel pressured......very comfortable atmosphere, service department is very accommodating and attentive to every detail, I would highly recommend More
by Sherry Gomez
