Napleton's Northlake Chrysler Dodge Jeep RAM

Extremely poor service from workers to manager I left my car to compete a recall which I was told was a two hours job, two and half days later I picked up my car. Everything was working when I lef I left my car to compete a recall which I was told was a two hours job, two and half days later I picked up my car. Everything was working when I left my car, on pickup the wipers were broken. I requested they fix them since they were working prior they told me I was a liar and they were broken before hand. What appears happened was they ran the wipers dry because it was apparent the blade looked burned. I will never recommend Napleton service to my worst enemy. What ever happened to the customer is always right. More

Ebola would be better than going here!!!! Oh boy if you want a horrible time you should buy a car from these people. After having a bad experience when buying the car in 2012, they said hey Oh boy if you want a horrible time you should buy a car from these people. After having a bad experience when buying the car in 2012, they said hey we should call him in 2018 and see if we can make it even worse, for that they get five gold stars. They call me up out of the blue and tell me they wish to buy my 2010 Dodge Challenger for 130% over KBB when I arrive they seem to have no idea or any idea of this concept. ITS ALL A BIG LIE! DUH right....They offer me little below KBB and some idiot says he doesn't like the car anyway so, my car is in great condition and looks like I just drove it off the lot...it sits in storage 7 months a year so not really an issue with body or miles or anything....They call with big promises and MR Napleton himself wants to over pay for my car! Well I guess not...So I will give you all one more chance. I want to talk to talk to the person who gets things done, because none of the employees seem to be on the same page as the people calling on the phone. You wasted my time be prepared for me to waste yours. -G More

Great shopping experience. Love the sales people. Love my t Great staff felt very comfortable the people listened to my wants and were quick to respond to all of questions. I was comfortable with the payment pl Great staff felt very comfortable the people listened to my wants and were quick to respond to all of questions. I was comfortable with the payment plan More

Horrible service department I purchases my 2015 RAM 2500 from this dealership it has only been serviced by them this whole time. I decided to do my own oil change when I removed I purchases my 2015 RAM 2500 from this dealership it has only been serviced by them this whole time. I decided to do my own oil change when I removed the air cleaner intake to get to the oil filter I found all the hose clamps broken from the mechanic using an air wrachet. I took the clamps to the service manager he told the parts department to replace them. The problem is that they don't sell one of the clamps seperately you have to purchase the whole pipe they refused to replace it because it has a cost of $300.00. I have had several other service related issues everytime I have taken my vehicle to this dealership. Stay clear of this dealer More

Overcharged for repairs that I did not need! Go elsewhere. This service department is untrustworthy and will overcharge you. Service #1 I brought in a Jeep Wrangler Sport because the check en Go elsewhere. This service department is untrustworthy and will overcharge you. Service #1 I brought in a Jeep Wrangler Sport because the check engine light was on. I received an invoice from Adam that had bogus charges on it for a 4 X 4, the jeep is not 4 X 4. The response for the $350.00 bogus charge was, "Oh sorry about that!" "I must have hit the wrong thing." Three days later the engine light comes on and I bring it back in but it is running perfectly so I assume that this defective signal. I was invoiced for a fuel pump replacement, a water pump, oil gasket, and 4 X 4 alignment. $2900.00 Invoice. I pick the car up to take it for another opinion. I show the photos and invoice. He shared that the only way the fuel tank piece could have broken was by the last person who worked on the car. All of the repairs did not have to be done. He tightened some loose valves and hoses and sent me on my way. He said I should call the last person who worked on the car so I did. I relayed the information to Stephan who said he was offended that I would accuse his mechanic of this mistake. I explained that I was relaying what I had been told. He said he would contact me when he heard from the manufacturer. I have not heard from him and that was last Thursday. Stephan is also aware of another issue that I have with another vehicle. Issue #2 Issue #2 I purchased a 2011 Jeep Wrangler Sahara in October 2016. I have brought the car in on 2 separate occasions for an oil leak. I have an extended warrantee. It has never been fixed. Frankly, after bring in my car and something being suspiciously broke on my car, I am afraid to even bring my car in to this service department again. It seems if you do not have a warrantee your service department will fix for a hefty price but if you have a warrantee they cannot repair the issue. Stephan knew this history and said he was on my side. I do not believe this because of his complete lack of follow up. More

Excellent service, highly recommended. Had a service engine soon light come on my 2014 Jeep Grand Cherokee, service dept checked it and had to order a part, got it back but the light came Had a service engine soon light come on my 2014 Jeep Grand Cherokee, service dept checked it and had to order a part, got it back but the light came on again. Took it back to them when I had the chance, they diagnosed another problem, fixed it within hours and NO CHARGE! My service advisor Aaron Killian was terrific, took great care of me along with the techs and everyone else at the service department. I would not take my Jeep anywhere else. They have a great lounge area too with free coffee. More

TERRIBLE SERVICE, KEEP YOUR MONEY AND GO ELSEWHERE HORRIBLE DEALERSHIP, BEWARE OF THIS NORTHLAKE JEEP DEALERSHIP! First of all, let me say I've got a pretty awesome Jeep Wrangler JK which I've very fou HORRIBLE DEALERSHIP, BEWARE OF THIS NORTHLAKE JEEP DEALERSHIP! First of all, let me say I've got a pretty awesome Jeep Wrangler JK which I've very found of and take great care of...and so don't mind taking to the dealership once in a while if needed. However, after my recent experience, I won't be taking it back to this service department again. It started with a RECALL NOTICE I received in the mail that said my airbags may possibly not deploy correctly so I should bring it in. I did just that..but when I received the vehicle back, every few days the airbag light would flash on for a minute or two and then go out...no biggie, perhaps a loose wire or something, right? It's the dealership, people pay premium, overrated prices to get great service, so I called them up again and setup an appointment to fix the issue. Their "drop-off" took 45+ minutes of waiting just for the service technician to simply grab my keys and move the car...even after having an appointment which I was on time for.... why call it a drop-off when it's not...they already know the issue, it's in the computer...but again, whatever... they made me late to my next appointment but whatever, I kind of expected this because mediocre service because I've dealt with them before but figure this is a recall and safety issue so I'll just deal with it. After looking the Jeep over, they call me and say that, although the airbag light goes on intermittently, it "could have been an existing issue", so they can run an engine diagnostic for $150 and take that price off the price of repairs. I'm like WHAT? Why? I have a check engine light that occasionally goes off because of a bad gas cap but completely unrelated to an airbag... I don't want an engine diagnostic...I just want the Jeep working correctly as it was prior to them working on it.... besides, we all know that it's never the initial price...that's the price they will take off "if" you have them repair some issue...wow, like they were doing me a favor ONLY charging me $150 for not doing my car right...and could possibly charge me an extra $300, $400, or whatever else....in the end, service won't look into the problem without this NEW charge that they themselves created!! Understand that the air bags were working just fine before they ever even touched it .... and that the 'Engine Light' they claimed was needed to see if that was related...doesn't even use the same electrical network as the airbags do....so what the service department was saying was blatantly untrue. I'm still at my appointment, so I figure screw it...it's probably a loose wire and will just do it myself...but low and behold... after driving it off of the dealership parking lot that night...the light is now not blinking, but is PERMANENTLY...not only did they not do the job right the first time... try to charge me for a fix which THEY caused... but they messed up the 2nd time too... and now the light permanently stays on with an additional warning that the airbags won't be deployed at all...what kind of service is that??? This is a lawsuit waiting to happen...all because they wanted to skim a few bucks off of a customer??? Really?? I live and work in Palm Beach Gardens and expect much better service from a local dealership, but I won't be using this dealership anymore...if you value your time and money...and your safety..... DO NOT TAKE YOUR VEHICLE TO NAPLETON'S NORTHLAKE JEEP DEALERSHIP! Please note: If you want a credible review for this dealership, look no further than YELP reviews...I've attached an image below and as you can clearly see, they get a 1 1/2 star.....this place sucks. More

poor service I was buying Audi A6 TDI 2014, dealer was not able to properly attached my license plate. I was assured that they can do it but they have to order som I was buying Audi A6 TDI 2014, dealer was not able to properly attached my license plate. I was assured that they can do it but they have to order some parts so it will be done properly, I came to have it done and after waiting for 1.5 hrs, my plate was attached with 2 screws drilled through plastic base, they did not have a frame on it either. I told them iI could do it quicker and better myself, my answer was "I am sorry, maybe you can go to home depot to hets this parts that you need to attach it as original, what a disgrace. additionally I forgot to gather my I phone headphones from my mercedes I traded, I call right away next day and left a message since nobody picked up and asked to hold them for me. I arrived being sure they are collected but I was told that car went to detailing and they probably threw them away, what a another disgrace. When I talked to GM he just said 'I am sorry " and confirmed that detailing probably threw them away I guess there were piece of garbage to him. what a disgraceful customer care, shame on you guys. More

Service visit was not as expected. Not sure if it's the appointment makers for service or the sales staff, but: We made an appointment from out of state (keep car here) for a software Not sure if it's the appointment makers for service or the sales staff, but: We made an appointment from out of state (keep car here) for a software recall. Was told it would take approximately two hours, so we asked for a loaner vehicle, since this is the only vehicle we have available here. We were told we would have to go in on Wednesday or Thursday as all the other days didn't have loaners available. So, we made an appointment for Wednesday morning at 7:30 am. We got to the service department and were told they do not have loaner vehicles available and we were welcome to wait for it. When we asked approximately how long it would take, they had no idea., and their guys didnt start until 8;00 am. This was the second time in 5 months we have been in for service (both from Jeep) and were told we could have a loaner and both times, we had to wait. The service itself was fine, but we are not very happy with the promises made when we bought the vehicles, apparently just to get it out the door. More

Sold me a car with a dead battery In November I drove across the state to see a car that Napleton had listed online. I called ahead with questions about the vehicle and was told that In November I drove across the state to see a car that Napleton had listed online. I called ahead with questions about the vehicle and was told that the car was in great shape and that I would be given VIP status if I came over (i.e. , no dickering about price; any "reasonable offer" would be accepted). When I viewed the car it had corrosion on the hood, a dent in the back bumper. rotted stitching on the convertible top, and a dead battery. It did not look as good as the online photos! Based on these defects, I made what I thought was a reasonable offer, deducting repair prices from their asking price and my salesman presented this to his manager, who I could hear yelling from his office! After a full day of dickering, they explained that the dead battery probably was because someone had left the door ajar and that the hood was under warranty and could be replaced at no charge to me. After several hours (by this time it was dark and thank goodness I didn't drive the 3 hours home), we reached an agreement. They took $500 off, gave me the warranty information, washed the car and changed the oil. At my own expense, I stayed overnight in a hotel. Within less than a week the battery died and it cost me over $200 to have it replaced. I contacted the dealership by phone, fax and even letters to the owner and the dealership manager. I never even got the courtesy of a response. They purport to be a dealership that cares about customer service. I found this to be far from true. More