Napleton's Northlake Chrysler Dodge Jeep RAM

Horrible experience This is the second time I'm complaining about the poor service that I have received from napleton on North lake. At first it was Hyundai now it's Dodg This is the second time I'm complaining about the poor service that I have received from napleton on North lake. At first it was Hyundai now it's Dodge Jeep and Ram team. I bought a pre-owned Kia Sorento and took it back less than 24hrs later because of a humming sound coming from the wheels. They changed that no problem, less than a week later the battery died and I took it in to have them check it and one of the sale manager Chad said it's a sales man issue and I have to wait until he comes in. So........my guess is that the sale person has more authority than Chad who is a sales manager? So they want me to wait 2hr for the sales person to tell the sales manager to give me a battery. Oh and they sold car that I don't think even went through an inspection. Because the licence plate light is not working as is one of the headlights, the windshield wipers need to be changed also. But I'm not complaining about those minor issues, my issue is that the lack of professionalism from a management perspective. I guess I should be shouting and behaving in a rude manner to get things done at napleton Hyundai, Chrysler Dodge Jeep Ram. I would not recommend this dealership at all and Im sorry I came back to get a second car here. Never again... And to top it all off it took over 8hrs to get my car fixed and they claimed to have washed it, however, I had to send it to get washed a second time because it was still a mess. Awesome job to Scott from servicing and my sale rep Chris.. really good customer service from those two guys. It's people like those that will make the difference in this company. Because I called my sales rep and he was not scheduled until 11am but he came in early to help me with he issue. But management there sucks and they need to learn from their sales rep and service rep. More

2018 chrysler Pacifica not only did you not get the job done the first visit nor the second visit . but the third try you bring my wife car back damaged !!! you force me t not only did you not get the job done the first visit nor the second visit . but the third try you bring my wife car back damaged !!! you force me to buy a service and warranty plan then do not live up to the expectations you set . your service department is the worst I will make sure to tell everyone I know that they need to buy anywhere but napeltons chrysler jeep dodge. It will be the best extra money they have ever spent to not have to deal with. this dealership. not worthy of any stars but I had to give at least one to send in review More

Brutally unprofessional! Had a deal worked out with sales Rep Larry. Had everything confirmed in writing with stock numbers and VIN. Drove over an hour to the dealership spent Had a deal worked out with sales Rep Larry. Had everything confirmed in writing with stock numbers and VIN. Drove over an hour to the dealership spent 30 minutes looking at the car and filling out paperwork only to then be told that the manager who had approved the deal had been looking at another very similar car but could not make our AGREED UPON deal work. Before I left another manager came over to see what he could do. He was woefully ill informed and didn't even know that I had a deal in writing that was now not being honored. At least he offered me $25 in some fuel (tank was already mostly full). Mistakes happen I get it and I know they felt bad but shows a lack of professional pride and unwilling to stand by their word. Embarrassing to be honest, if it were me I would take the hit and move on. Dont depend on these guys to go above and beyond for the customer. NOT RECOMMENDED, TAKE YOUR BUSINESS ELSEWHERE! This just happened today, if they somehow make up for this service failure than I will update this post perhaps there is redemption to come?! More

ALmost unbelievable. Let's see if Mark responds to the mess There are such huge problems with this store that we drove 100 miles to buy a new pacific from another dealer...and bought a car that shows it was at There are such huge problems with this store that we drove 100 miles to buy a new pacific from another dealer...and bought a car that shows it was at one time in the napleton inventory. The phone system is a mess, and it has been for a very very very long time. I can't imagine how many people go elsewhere because they never can get through. If they are successful in spite of these issues, think how many cars they would sell and service if the phones worked. More

Personable and friendly The staff is friendly and down to earth which is good as a former BMW owner who had a very bad expeince at their dealership-(service dept). I am usua The staff is friendly and down to earth which is good as a former BMW owner who had a very bad expeince at their dealership-(service dept). I am usually a luxury car person ... but I’m actually loving the sporty, more rugged Jeep Grand Cherokee trail hawk model ( very fun to drive) and the interior is definitely A step above some of the “luxury” suvs out there! More

Run before you get rubbed Went for oil change wanted to charge me $475 dls to flush fuel injection plus flush something alse they told me they can get it done in one hour after Went for oil change wanted to charge me $475 dls to flush fuel injection plus flush something alse they told me they can get it done in one hour after I dicline the service they told me my vehicle will be ready and 3 hours I say for and oil change before you were going to do more work and getting done and one hour . More

Worst experience I bought a vehicle I was never told the vehicle have sufer some type of damage on driver door was replaced and door installed does not match the colo I bought a vehicle I was never told the vehicle have sufer some type of damage on driver door was replaced and door installed does not match the color I bought the truck on night I was not able to see it went back now if I want to take another vehicle the truck is 6k underwater I was giving a clean carfax and wanted to put me on a lease with and increment on my payment of more than $126 dls hopefully on Monday going to get in touch with some TV news and trying to make a people aware of the kind of business this people run. More

Easy and sweet just as promised! Very friendly environment and a knowledgeable sales staff. My thanks to Simeon Ivanov who helped me with my purchase and also the reason I give Naplet Very friendly environment and a knowledgeable sales staff. My thanks to Simeon Ivanov who helped me with my purchase and also the reason I give Napleton’s a 5 star! More

And the disappointment continues.. Yet again, I am waiting to get clarification on an issue with a buy-back from my lemon law settlement with the manufacturer. They don't seem to know w Yet again, I am waiting to get clarification on an issue with a buy-back from my lemon law settlement with the manufacturer. They don't seem to know what to do. I had a horrible experience with this initially. I was called, apologies were given and everything was to be taken care of.... or so I thought. Now i find out that documents were done wrong and i have to wait to hear back so i can re-sign papers for ownership of my new vehicle. The new vehicle which I have had for a month now. Not to mention, with this whole mixup, I am still paying on the loan for the car I no longer have because they haven't received their payoff!!!! This is so frustrating!! I have tried to keep my cool, but at this point I am thru the roof!! If you want organization, respect and excellent customer service..... go elsewhere! More

Best sales experience ever I have a car buying habit and have dealt with many dealers in multiple states. 2 hours before closing the deal on my new Pacifica with Napleton I was I have a car buying habit and have dealt with many dealers in multiple states. 2 hours before closing the deal on my new Pacifica with Napleton I was sitting at another Chrysler dealer being treated as if I had never bought a car before. Upon entering the dealership I was greated by Ihab a sales consultant. I can truly say he was the main reason I purchased that day. He was professional, listened to my needs and budget, didnt try to steer me to something else and was a genuine, honest man to deal with. That experience alone was enough for me to say yes but then I was introduced to Sam in finance and he was the icing on the cake. I cannot say enough positive things about my experience. More