Napleton's Northlake Chrysler Dodge Jeep RAM

Great Customer Service Benjamin Nuamah was extremely helpful and worked with us consistently to get my mother into a car. He was kind and honest. I highly recommend him! The Benjamin Nuamah was extremely helpful and worked with us consistently to get my mother into a car. He was kind and honest. I highly recommend him! The finance person Michael Green was also courteous and honest. All around great people :) More

Benjamin made whole experience great Benjamin was a pleasure to work with. Made whole car buying experience stress free. He was never pushy & always responded promptly to our phone calls/ Benjamin was a pleasure to work with. Made whole car buying experience stress free. He was never pushy & always responded promptly to our phone calls/texts. More

Benjamin Nuamah was EXCELLENT The financial officers were not informative enough, didn't explain things throughly and rushed me through without giving me or explaining to me about The financial officers were not informative enough, didn't explain things throughly and rushed me through without giving me or explaining to me about my registration of the car with the state of Florida More

Excellent Service Christian Munoz did a fantastic job in helping me. He assisted my as soon as I entered the dealership without hesitation. I was very happy with his Christian Munoz did a fantastic job in helping me. He assisted my as soon as I entered the dealership without hesitation. I was very happy with his service and professionalism. I will recommend him and the Napelton's Northlake Chrysler Jeep Dodge dealership to my family and friends. Mike Atieh did an excellent job also. More

Salesman Review Benjamin was great during our car buying process. He was really patient and pleasent to work with. During the car selection, it took car to guide us b Benjamin was great during our car buying process. He was really patient and pleasent to work with. During the car selection, it took car to guide us based of our budget and what we were looking for. We’ve bought cars before but it never went so smoothly as it did with Benjamin and the rest of Napleton’s staff More

Outstanding Experience My husband and I came in just shopping for a new vehicle. We met salesman Benjamin Nuamah, from the start to finish he was exceptional. He came out, g My husband and I came in just shopping for a new vehicle. We met salesman Benjamin Nuamah, from the start to finish he was exceptional. He came out, greeted us and helped us with all the questions we had. In the end, he helped us choose a car that fits our needs and was able to get us the vehicle at a payment that fits our budget. My husband and I love our new grand Cherokee and Benjamin is always there to help when we have questions. I definitely recommend everyone to ask for Benjamin Nuamah when they need a vehicle. More

screw up worst place ever, had a airbag recall on my jeep, and a coupon for oil change few days later found some uncleanable finger stain on both front fende worst place ever, had a airbag recall on my jeep, and a coupon for oil change few days later found some uncleanable finger stain on both front fenders and passenger doors, then this week i was out of washer fluid so i went to fill it up and found my oil cap stock on top of the engine, i've been driving 2000 miles since then and i live on a dirt road. this is not the first time i have problems with them and swore i would never return but because of the recall i went anyway, UPDATE: Went to the dealer the service mgr offered a new oil change and cleaning of engine compartment plus complete detailing if I took my review down. WHY the xxxx did i say yes. I don't know what they use to clean the engine compartment but since then I'm having problems starting the car when the engine is warm, before i would put the key and barely turn it and it would start, now it goes, tick........tick........vroom. I'm afraid I have to go to a real mechanic now and pay for a diagnostic test and repair. Oh yeah also they wax the car but didn't finish the buffing, the inside of the door jam was full of dry wax. Thanks Napletons More

Excellent Service Luke has helped me with a few vehicle purchases and everything has always been on point and without any issue. He always goes above and beyond and do Luke has helped me with a few vehicle purchases and everything has always been on point and without any issue. He always goes above and beyond and does everything he can for his clients. Definitely an A+ customer service rating for Luke. Thanks for all the assistance. Frank E. More

Most Unprofessional Dealership I have EVER Dealt With! First off, I have a rust issue on the roof panel of my challenger. Per Dodge's All Vehicle 2016 handbook, my rust issue is covered under warranty. I w First off, I have a rust issue on the roof panel of my challenger. Per Dodge's All Vehicle 2016 handbook, my rust issue is covered under warranty. I was prompted to take my car to service and ask for digital imaging. After that was all said and done a quote was written up and supposedly "sent to Chrysler". I was told to check back in with someone named Angel. After calling and asking for him several times, two weeks went by and i finally go a hold of him. He told me he sent my request in and we are still waiting to hear back. He said he'd call me when they did. Another 2 weeks go by, no call. The following week i decided to just go in person to sort it out. when i go there i asked for Angel. Someone from the service desk told me he was no longer with the company. I said okay no problem i just need to know the status of my warranty claim. They asked my information and found that my request was NEVER SENT IN. The woman was very apologetic as she saw my frustration because i was told that my request was being processed 3 weeks ago. Here we go again... I had to go back over to get a quote written up then more digital images taken and was assigned a manager named Stefan who was going to be processing my claim. He gave me his personal cell phone to contact. A week goes by and i figured id give him the decency of calling his office phone before i go ahead and use his cell number. I asked the women on the phone if i could speak with Stefan and she forwarded my call. It went to voicemail so i left a message asking for him to call me back. No call back for a few days. I called his work phone again and left a voicemail again. Nothing. So i finally decided to use his cell phone number. I sent him a few texts throughout the week at reasonable times and still no response. I finally called his cellphone and no answer. left a voicemail and no response. At this point i really just wanted to know if it was sent in being as i did not want to deal with the process a third time. no response. I finally decided to walk in again. Seems like that is the only way anything gets done. I asked for Stefan and guess what?? They told me he was no longer there. I said okay fine again but i need to know if my warranty claim was sent in. I told the person my issue and then he told me that it will not be covered because by this time my car is over mileage!! I was fuming at this point. The service guy did not want to listen to anything else i had to say even though it clearly states in the Dodge 2016 handbook that any corrosion that can be seen on a metal panel is covered for 5 years. Now i am at a loss for what to do. I still to this day do not know if my claim was ever sent in. It has been over 3 months. I feel that this dealership is waiting me out. They are trying to send me away until my warranty is expired and nothing can be done. My entire experience here has been terrible! I will never reccomend anyone to go here for sales or service. I will no longer get my regular services here and i am taking my business elsewhere. I am getting a lawyer involved with this issue because i feel it has been unlawfully handled. I am typically a reasonable patient person but this had drawn me thin. This is the WORST dealership i have ever been in business with. No more. I hope no one has to go through the same and i will make sure with my ties in the automotive industry that this dealership is not reccomended. More

Disappointed Worst dealership ever!!!! Bought a 2018 challenger, the finance guy rushed me through signing ppwk, never explained anything. They took forever!!! Had Worst dealership ever!!!! Bought a 2018 challenger, the finance guy rushed me through signing ppwk, never explained anything. They took forever!!! Had to go back 3 times because they didn’t have my second key, when I returned they said my trunk latch had a recall. Then went to fix it and said radio needs updating. The service dept takes forever!! With my previous challenger I made appt for an oil change and when I arrived they told me they were short staffed and wait was 3 hours. When I said i had an appointment they told me sorry. LAZY !!!! More