Napleton's Northlake Chrysler Dodge Jeep RAM

Paolo was very helpful during the while process… definitely recommend napleton.. 10/10 to management too definitely recommend napleton.. 10/10 to management too More

--AVOID THIS PLACE-- My daughter was looking at a Nissan Rogue they have listed. We called and asked two different people about the additional fees. Florida loves to tack on fees(in our state it's re Nissan Rogue they have listed. We called and asked two different people about the additional fees. Florida loves to tack on fees(in our state it's regulated), and wanted to know the total cost of the vehicle. We were told by both Paolo(the VIP Sales Manager)and Sebastian(salesman) that the only fee would be the $899 dealership fee. I clearly repeated it both times, then did the math and repeated it again to both of them. Both verified that would be the total cost since we live out of state, we would pay tax and registration in our state at our local DMV. She applies for financing, tells them she will put down 2-3000$. Car is 16999 + 899=17898, minus 3000 down is a total of 14898$. They call back and say her monthly payment would be 460$ at 16% for 72 months. We expected the higher interest rate as she's never had a car loan before. I tell them there's no way a car loan for 15000 is 460 a month, to please email me the breakdown of the numbers because something is off and not adding up. After several other people call asking us why we want the breakdown of numbers and we explain, we finally get an answer from Marcos as to why it's so high. They added on a reconditioning fee of 3000$. I explain that we asked two different people about additional fees, and was not told about this fee. It's also not listed in their advertisement on their website or on AutoTrader, but the other fees are. Marcos says the car must have had work done on it. Okay, please tell me what all was done to the vehicle as it had just been sold in June, and was returned 18 days later. If there's an issue with the vehicle I would like to know, and I want to know exactly what was done. He says he'll get back to me. According to Carfax, they've not completed any work since March. We waited several hours(5 to be exact), and finally left to go eat dinner. We still hadn't heard what work was done. He calls while we are out to dinner--right at the dealerships closing time, so I missed the call as the restaurant is loud. I call him this morning, and leave a message. At 7pm tonight someone calls back, but didn't leave a message. Not sure if it was Marcos or not. We still don't know what work was completed, what is wrong with the car, etc. I told him yesterday I feel like we were completely bamboozled, and tricked. I feel like they are hiding information, and must think we're stupid and wouldn't notice that substantial price difference. We also STILL haven't received an exact breakdown of the numbers. Even with the additional 3000$ hidden fee, it still doesn't come out to 460$ a month. We will move on to a different dealership, this place is shady as all get out. Not to mention we've talked to at least 7 different people there. No one seems to know what the other person is doing. We had one lady call us, when I started to explain we were working with someone, she hung up in my face. Not to mention the mileage on the vehicle isn't accurate. It actually has 10,000 more miles than listed per the photo of the odometer they posted. Bad customer service, shady, lying in their ads, no one can give you answers they just pass you from person to person. Too many red flags for us. More

I called and asked about a vehicle I was interested in and was assured it was on the lot. I drove an hour to the dealership to find out it in fact had already been sold. Most of the cars they advertise on and was assured it was on the lot. I drove an hour to the dealership to find out it in fact had already been sold. Most of the cars they advertise online are not in stock, inventory stock is low with not a lot to choose from and worst of all they have the wrong sticker prices on the cars. They tried selling me a base model Jeep for the same price a limited would have cost at another dealer. Their customer services sucks and is very unprofessional all the way front the salesman to the manager. Do yourself a favor, save the hassle and go elsewhere. Look up their lawsuit More

This dealership is not trustworthy and does not live up to its promises.I bought a 2023 ram in august on the window sticker it states that the truck comes with premium all weather mats and rear under the s to its promises.I bought a 2023 ram in august on the window sticker it states that the truck comes with premium all weather mats and rear under the seat storage bins.so as of today I still have not gotten them they say the factory doesn’t have them anymore but it’s funny how all other trucks that are supposed to come with them do I was just at arrigo dodge and they have them with there trucks.also when I took delivery of the truck it was filthy I took it to a car wash and had to have it detailed the dealership promised me a $100 gift card to make up for me having to pay to have it detailed.also the blinker part was broken and I had to argue with them to fix it because I was leaving to go to New York because my father just passed away and it was just ridiculous having to argue to get a new blinker part.I may have gotten a good price on the vehicle but I really regret buying it from them.I do not recommend this dealership and I contacted them again yesterday about the mats storage bins and gift card and all I got was jerked around.getting a good deal on a vehicle is nice but if they don’t give you what your supposed to get with the vehicle and their service isn’t good then I rather pay a bit more.so in a way since they kept things that I’m owed and payed for I think they can be considered crooked More

Bottom Line: I will never use Napleton"s Service Department to service my 2015 EcoDiesel again! 2018 (49325 mi), Brought my truck in for recall T25 and Rear Differential service, Paid $195.19 for R Department to service my 2015 EcoDiesel again! 2018 (49325 mi), Brought my truck in for recall T25 and Rear Differential service, Paid $195.19 for Rear Differential service. 2019 (68062 mi), Brought my truck in for CEL, code P209E, DEF needs maintenance. I told them DEF injector probably needed cleaning or replacement. They did a computer update, I ended up having to clean the sensor myself. No charge but I had to fix it myself. 2019 (70107 mi), Brought my truck in for recall V08, Ecodiesel emissions settlement. No charge. August, 2023 (124464 mi), Brought my truck in due to significant bearing noise in the rear of my truck. My rear differential had to be totally rebuilt with all new bearings and seals, 70,000 miles after they had serviced the differential!! They refused to take responsibility for this issue. This is a truck that was on the highway 95% of the time and always maintained exceptionally well. $3126 for service. Plus, they took over a week to complete the service. I had to rent a car for $400, no loaner car available. September, 2023 (127259 mi), Brought my truck in for a significant engine oil leak. The truck sat on their lot for over a week because their diesel mechanic was not at work while I racked up rental car expenses. They reported that the leak was on the upper oil pan cover and would require significant disassembly to get to the oil cover. They also recommended replacement of the thermostat and coolant flush, rear break pad service, and serpentine belt replacement. I authorized the maintenance. I also had an aftermarket FOB that I wanted programed. After 15 days (3 days when actual maintenance was performed), they returned my truck. $4906 paid (including $112.99 for a failed attempt to program my FOB). I had to rent a car for $900, no loaner car available. Oct, 2023 (127798 mi), Squealing noise, left front wheel, found bolt which was rubbing against left front axle hub. Had to have my truck towed back to Napleton's. Texted picture of the problem bolt. Over the next three days, left text messages and calls to the service representative while I racked up expense on another rental. Had to go in the 4th day and talk to service dept manager. Found out a technician had not yet been assigned to investigate/repair the issue and service dept manager would not accept responsibility for the loose bolt even though he acknowledged that the bolt probably did not loosen by itself. Therefore, I would have to pay for the rental ($332) and my cost for the tow ($105 after insurance). They had it repaired the next day. He asked me if I wanted to have them look at a problem with my rear air suspension deflating overnight 2 days after I got the truck back. I said NO! It has since reset itself and is fine. There was no charge for fixing this issue. Hmm... But it still cost me $437 to tow and rent a car. Oh yes, there was no loaner this time also. I am a single divorced retired veteran and do not have a 2nd vehicle to carry my tools for my work as an electrician. One day after getting my truck back, I received a CEL, P24AE, Particulate Matter Sensor Circuit. Either the sensor is bad or one of the exhaust pipe junctions is loose. I think I'll fix it myself. More

Very poor Experience unethical Deceptive Dealership . I came in looking for a used Mazda Miata advertised for $24700 on line. the salesman Geno who greeted me was a very nice easy going guy who i hap I came in looking for a used Mazda Miata advertised for $24700 on line. the salesman Geno who greeted me was a very nice easy going guy who i happened like. he showed me the car we drove it he came back with the price they added $3000 for a reconditioning fee on a 7000 mile car it was not disclosed any where and not disclosed on the on line advertising in the small print I did not buy the car he followed up with me letting me know he may be able to get that fee taken off.the manager Nathen left me numerous messages about putting a deal together I told the salesman text me the out the door price and I spoke to the manager a few times they actually gave me a higher price then when i was in the dealership .the price i told them it was advertised they said never existed. i had taken a screen of it and showed them they then told me that was a mistake and they would not sell the car at that price the price they added $2000 to the price plus $3000 reconditioning fee the price they gave me I could go buy a brand new one I don't understand I dealerships stay in business with such poor practices More

Bought a wrangler from Marcos. He answered all my questions and got me a great deal. He answered all my questions and got me a great deal. More

Been servicing for years with Napleton. Finally decided to upgrade my truck after having some issues and I’m glad I did. This Hemi feels nice! Go see Marcos. He found me the perfect truck Finally decided to upgrade my truck after having some issues and I’m glad I did. This Hemi feels nice! Go see Marcos. He found me the perfect truck More

Stopped in to look at Jeeps for my daughter. Left with a brand new Jeep Compass Red edition and one excited kid! Thanks Marcos Left with a brand new Jeep Compass Red edition and one excited kid! Thanks Marcos More

Vehicle #4 for my family bought off Marcos. 3rd from Napleton. Consistently amazing customer service for 6 years now. 3rd from Napleton. Consistently amazing customer service for 6 years now. More