Napleton's Northlake Chrysler Dodge Jeep RAM

Took too long and not gven what we were told Gave us our brand new car dirty. Took us 4 hrs there. Sent 3 emails and chat & told someone would call. 10 days no reply. Gave us our brand new car dirty. Took us 4 hrs there. Sent 3 emails and chat & told someone would call. 10 days no reply. More

great experience The sales person and sales manager made the experience very painless and enjoyable. They understood what I need and want during the sales process. T The sales person and sales manager made the experience very painless and enjoyable. They understood what I need and want during the sales process. The price was fair More

Friendly and courteous service Dave marshal has always been very friendly and courteous at the service center. I have a two-year-old with me each time I visit and he has made sur Dave marshal has always been very friendly and courteous at the service center. I have a two-year-old with me each time I visit and he has made sure that my issues are taken care of properly and as quickly as possible. We have purchased for vehicles at Mapleton dodge within the past four years for me and have been very satisfied. Thank you Dave!!! More

False service history and service relations Sales associates are good, but they miss guide you on the vehicle and diagnostics. Customer service is terrible I've been trying to resolve a situatio Sales associates are good, but they miss guide you on the vehicle and diagnostics. Customer service is terrible I've been trying to resolve a situation but cannot seem to get hold of anyone, there is no follow backs on left voice messages. Trying to get answers but nothing is being done More

Excellent car buying experience My recent car purchase from. Napleton Jeep could not have gone better. Excellent overall experience from start to finish. Ihab and Dan provided a lev My recent car purchase from. Napleton Jeep could not have gone better. Excellent overall experience from start to finish. Ihab and Dan provided a level of customer service second to none. They worked their tails off to get the deal done. And I am loving my new Grand Cherokee. More

Total Scam DONT BUY OR LEASE FROM THIS DEALERSHIP DONT BUY OR LEASE FROM THIS DEALERSHIP. I COMPLETED MY DEAL FOR A NEW JEEP AND GAVE A DEPOSIT ONLY TO HAVE THE MANAGER DON CALL ME THREE HOURS LATER T DONT BUY OR LEASE FROM THIS DEALERSHIP. I COMPLETED MY DEAL FOR A NEW JEEP AND GAVE A DEPOSIT ONLY TO HAVE THE MANAGER DON CALL ME THREE HOURS LATER TO ASK FOR $1,500 or in my case an extra $30 per month on the lease because Napleton can’t afford to be so much money underwater. I obviously didn’t fall victim to his Scam & went across the street to Schumacher and leased a beautiful new SUV for much better terms & money. More

5 stars for DAVE MARSHALL!!!!!!!!!!!!!!!! I called Napleton Chrysler today for about the sixth time to talk about a wrongful charge and diagnosis on my Town & Country last week. I was connect I called Napleton Chrysler today for about the sixth time to talk about a wrongful charge and diagnosis on my Town & Country last week. I was connected to DAVE MARSHALL, who understood my concerns about my car's diagnosis, and how it went horribly wrong. I had a window and power sliding door that weren't working, I needed to drive the car 1300 miles back home to Connecticut. I originally dealt with Aaron Clark, a service advisor who stated I needed over $4300 in repair and maintenance, which would take 5 days, and there was "no way" to simply put up my window(without paying $650) to go home. AFter much deliberation and stress, my husband flew down to Florida to help me get the window up and drive back home to my dealership in CT to be fixed. However, once home, it turns out my van DIDN'T need all of the work Mr. Clark said it needed to fix the window and door. It was a wire that needed to be repaired, which took my local dealer less than 2 hours to fix. I tried numerous times to get through to Pat Lannon, the service manager, but I just kept getting voicemails. I was put through to Dave Marshall this morning, who listened to my entire story and fully understood where I was coming from and why I was so upset and disappointed with the service at this dealership. I truly appreciate the conversation, and he really put my mind at ease and agreed that my car was improperly diagnosed, if it even was diagnosed. He truly understands what it means to treat customers with respect, and I'm grateful I was able to speak with him today. I have friends that are both customers of Napleton, and originally they were so disgusted with what happened to me that they vowed not to use them ever again. I'm happy to report that there is at least SOMEONE at Napleton Northlake that has exemplary customer service skills. Thank you so much, Dave. You addressed my concerns perfectly. I really appreciate it. More

Go to Arrigo All I can say is after being pressured, lied to, and at the end told how ungrateful I was after purchasing a brand new ram pro master city from these All I can say is after being pressured, lied to, and at the end told how ungrateful I was after purchasing a brand new ram pro master city from these guys I will not recommend them to friends family colleagues or any of my clients from here on out. More

Delightful Service and Service Adviser Good service definitely makes a difference. I brought my Chrysler 200 convertible in to your dealership this past Thursday and I want Management to kn Good service definitely makes a difference. I brought my Chrysler 200 convertible in to your dealership this past Thursday and I want Management to know how much I appreciate Aaron Killian for going out of his way to take care of my needs and for taking time to answer questions about service required. All this done with a smile and a greeting that made everything perfect. I am extremely impressed by him. He has an outstanding and wonderful sense of communication, excellent manners, and incredible experience. He deserves a special thank you for his ready smile, his kind attention, and his generous time dedicated to helping me. I consider myself most fortunate to have him as my service adviser. S.Engelsberg 4/13/19 More

Great experience with salesman I had a great experience working with the salesman. I was doing research on what my next car purchase should be and he spent alot of time with me and I had a great experience working with the salesman. I was doing research on what my next car purchase should be and he spent alot of time with me and was very knowledgeable. More