Napleton's Northlake Chrysler Dodge Jeep RAM

Love my new JEEP Joined the Jeep family with the help of Marcos and his managers Dan and Big Mike. I'm bringing my father in to check out trucks soon. Joined the Jeep family with the help of Marcos and his managers Dan and Big Mike. I'm bringing my father in to check out trucks soon. More

Unprofessional Our Sales associate was a very nice guy, my issue is with, believe it or not, the store manager of the dealership. As I was purchasing a $42000 truck Our Sales associate was a very nice guy, my issue is with, believe it or not, the store manager of the dealership. As I was purchasing a $42000 truck I was in the office with the finance guy who was every bit of a Gentleman. We must have been taking too long for the manager who was on duty. He repeatedly walked outside of the glass finance office, throwing his unprofessional comments (Come On Already!" Jesus are you serious!)" and banter to either the finance guy or my wife and I, I am not sure. If I did not love the truck I was buying, I would have walked up to him and told him the reason the deal can not be complete was because of his lack of professionalism. While I was there, many of the employees were comfortable using profanity around customers. I know that If I carried myself in this manner at my place of employment I would not last long! Guy should be working at a bar or nightclub, not a dealership under the Dodge banner. More

Great experience I am very happy with the car I purchased and very happy with the service given to me by Charles Kelley he was great I would recommend this location I am very happy with the car I purchased and very happy with the service given to me by Charles Kelley he was great I would recommend this location More

Straight Forward & Easy Purchase Everyone at the Dealership was pleasant. They gave me all the information I needed to make a decision that was right for me. From our Sales Person Ch Everyone at the Dealership was pleasant. They gave me all the information I needed to make a decision that was right for me. From our Sales Person Charles to Daniel on the management team. All were helpful. I would recommend for anyone in the market for a new vehicle to shop at Napleton. More

Great experience I would like to say I appreciate the staff and service at this dealership, my needs were met and I didn’t leave with any questions unanswered. I would I would like to say I appreciate the staff and service at this dealership, my needs were met and I didn’t leave with any questions unanswered. I would come again More

Great service I was pleased with services provided to me at this location, I enjoyed the staff and my direct salesman, Charles Kelley. I would come back in the futu I was pleased with services provided to me at this location, I enjoyed the staff and my direct salesman, Charles Kelley. I would come back in the future for car services More

Great customer service! Milord Juste was a great he showed me the scat pack and made it a fun experience!! Love the test if your looking for someone who will go above beyond Milord Juste was a great he showed me the scat pack and made it a fun experience!! Love the test if your looking for someone who will go above beyond to make your experience worth it look for Milo great customer service thanks again More

Great service I enjoyed my visit at this dealership, it was accommodating, my salesman was knowledgeable and friendly. I will be referring my friends to this dealer I enjoyed my visit at this dealership, it was accommodating, my salesman was knowledgeable and friendly. I will be referring my friends to this dealership with one name in mind, Charles Kelley for superb service. More

Great dealership I was extremely pleased with the staff at this location. My needs were met and I was catered to by a wonderful employee, Charles K. He was outstanding I was extremely pleased with the staff at this location. My needs were met and I was catered to by a wonderful employee, Charles K. He was outstanding and the inventory was absolutely wonderful. More

Worst experience ever Car had major AC issues that were never fixed! Service kept it for 6 weeks and when they "sold" the loaner I was using, they dropped my car off to me Car had major AC issues that were never fixed! Service kept it for 6 weeks and when they "sold" the loaner I was using, they dropped my car off to me claiming to have fixed the issue and it was still not fixed. I had to eventually buy a properly working car in February and I sent them the extended warranty cancellation in March!! After numerous attempts and messages I have not received a response from them regarding the status of the cancellation and prorated refund. I called the extended warranty company directly and was informed that I needed to contact Northlake because they never received a cancellation request!!! More