Napleton's Northlake Chrysler Dodge Jeep RAM

Bought Durango Platinum service, broke down (fuse box died) 7 day fix, no loaner, Service Concierge accused us of lying never receiving a call our vehicle would not be ready when promised, Chad Giguere died) 7 day fix, no loaner, Service Concierge accused us of lying never receiving a call our vehicle would not be ready when promised, Chad Giguere offered to pay rental and Ubers - never paid does not More

Lost the key lugnut during a rotation We had our tires rotated during an oil change. The service department didn't put the lugnut key back in the car. By the time we realized this, we were We had our tires rotated during an oil change. The service department didn't put the lugnut key back in the car. By the time we realized this, we were 90 minutes away. We called and asked if they still had it. No one ever responded to phone calls or emails. We had to have the key lugnuts cut off and all tires rekeyed resulting in $300 in service costs. We've taken the vehicle there for oil changes and they always take at least 2 hours, even with an appointment. More

Worst Sales Managers Ever I trade my old car for an used car because emergency. The service department is great and very helpful but the sales department have the worst manager I trade my old car for an used car because emergency. The service department is great and very helpful but the sales department have the worst managers that I ever seen. After a time I went back to change my used car for a new one. I went three times to get help and I was ridicule and treat as a trash by three different managers in front of the salesperson. Immediately I went to other brand dealer and was treated with respect, professionalism and courtesy. I went out with a new cart from that dealer. After that, I went back to cancel my old car warranty and finance manager gave me a paper to go to the bank, The bank said that the dealer must return the not pay money for the warranty. Went back to the dealer and another manager informed me that I had no money to claim. I show him the paper and, once again, I was treat as a trash. Please think about it when you decide to buy a car from this dealer or others dealers affiliate to them. More

This is my third vehicle from Napleton. Always a good experience. Very professional staff and never any pressure. I will continue to buy from them in the future. experience. Very professional staff and never any pressure. I will continue to buy from them in the future. More

Conmen with a Nice Billboard They have a very creative and unethical way to improve their SEO. They take off $2k from the sticker price to pop-up first on search engines. And, t They have a very creative and unethical way to improve their SEO. They take off $2k from the sticker price to pop-up first on search engines. And, then will move that $2k back onto the price of the car in a form of a $2k fee for “checking over the car” on top of another $1k in dealership fees. If you haven’t bought a car before, this isn’t a real thing; it’s a scam. They are simply moving the price off the sticker, and putting it back in later in the process to mislead buyers through this pathetic type of false advertising. Be very careful buying a vehicle from them. More

Celestino is a great salesman! He has great customer service skills and an awesome personality. Does due diligence to inform me every detail about the car and the transaction. I will definitely becoming service skills and an awesome personality. Does due diligence to inform me every detail about the car and the transaction. I will definitely becoming back to do more business. More

Rick is the BEST Sales Person you have on Staff. I leased my 2020 Grand Jeep Cherokee because of Rick. He knew exactly what I was looking for after just a few minutes of explanation! He is very knowledgeable my 2020 Grand Jeep Cherokee because of Rick. He knew exactly what I was looking for after just a few minutes of explanation! He is very knowledgeable about Jeep Products and has a GREAT personality to put you in when dealing with him. I will only deal with him!!! More

Rick knows his stuff, he was not only knowledgeable he was also great to work with, helped me get the right deal for the right price. JEEP GLADIATOR OVERLAND. Thanks Rickdawg was also great to work with, helped me get the right deal for the right price. JEEP GLADIATOR OVERLAND. Thanks Rickdawg More

Rick was an absolute pleasure to work with! Not only did he make it a smooth transition but had exactly the car I wanted! I will always work with Rick and highly recommend him :)! he make it a smooth transition but had exactly the car I wanted! I will always work with Rick and highly recommend him :)! More

My buying experience was very good. Joe ward jr provided excellent information and i love my mustang. Thank you for all of your help. Will return excellent information and i love my mustang. Thank you for all of your help. Will return More