Napleton's Northlake Chrysler Dodge Jeep RAM

I 10/10 recommend Napleton's service department!I I 10/10 recommend Napleton's service department! I originally visited Napleton's Northlake Jeep service department for an airbag recall on my 2015 I 10/10 recommend Napleton's service department! I originally visited Napleton's Northlake Jeep service department for an airbag recall on my 2015 Jeep Wrangler. I had an experience where I felt like I was wrongly charged, prompting me to write a complaint. Not expecting any sort of reaction from the company, I was pleasantly surprised when the service director, Robb Minier, reached out to me about my experience. Robb was genuinely upset about the experience I had and sincerely wanted to make things right. He approached the situation with respect, compassion, apologized, and sincerely wanted to rectify the issue. Robb immediately refunded me the money that I was charged. Asking if there was anything else he could do to make things right, I asked if he'd be able to get the ticking noise coming from my vehicle fixed under my Jeep's Powertrain warranty. He promised he'd do his best to get this done for me. On Monday morning, Robb had me bring the Jeep into the service department so he could submit paperwork and pictures of my vehicle to Jeep to get the warranty coverage approved. Prior to my arrival to the service department, Robb even secured a brand new, sporty, and clean 300 Chrysler for me as a courtesy vehicle. By Monday afternoon, I heard back from Robb letting me know the warranty coverage had been approved. Robb went ABOVE and BEYOND to ensure that my vehicle could be fixed under the Powertrain warranty. This is a HUGE deal considering without the warranty the job would have cost me $5,000. I am beyond appreciative for his hard work and attentiveness to get this job done. This was EXCEPTIONAL service from Robb. By Monday night, Robb said the repairs would be fixed by tomorrow (Tuesday). This was exceptionally fast and amazing service, getting the job done quickly for me! By Tuesday afternoon, Robb was in touch with me stating that all of the repairs had been done perfectly and the Jeep was running smoothly. Not only was Robb able to get the repairs fixed flawlessly under my PowerTrain warranty, but he even went the extra mile to have my vehicle detailed and cleaned free of charge. I was blown away and extremely impressed by this! When I went to pick up my vehicle Wednesday afternoon, my Jeep sounded great without the ticking noise. The mechanics did an amazing job! The tires, rims, and paint were very shiny and the interior of my vehicle looked and smelled so clean! The guys who detailed my car did a flawless job! And not only that, but they even filled up my gas tank for me. Throughout this entire experience, Robb provided excellent customer service and communication skills. I can't speak more highly about the level of customer care and service he provided. He was constantly updating me, answering my questions, and ensuring I didn't go one minute thinking I wasn't being taken care of. Robb's communication skills, exceptional service, and care for his customer will be something I will never forget. I definitely recommend the service department at Napleton's Northlake. From the mechanics, to the detail service, to the service director, I was very pleased with all of the their work and the level of the customer service I received. Not only do they listen to the customer and genuinely care, but they provide EXCEPTIONAL service! I will definitely be going back for any future service check ups or repairs. And if you ever have any issues, ask for the service director Robb. He is truly amazing, provides exceptional service, and will take care of you. Robb, THANK YOU! More

I am very very disappointed in the lack of service we have received at this dealership after purchasing a previously owned vehicle at this dealership. No one will even return any of my calls. The motto “ have received at this dealership after purchasing a previously owned vehicle at this dealership. No one will even return any of my calls. The motto “the customer comes first” is a joke with this dealership. Cannot emphasize enough my lack of satisfaction with this dealership in general and our sales person Marcos Rodriguez in particular. We were sent our without a second key, no owner’s manual, and tire locks without a tire key and told “give me a call on Monday, and I’ll help figure it out.” Cannot even get anyone to talk with me on the phone. The emergency service line goes to a number out of service. Once you are out of the door, they couldn’t care less about you. Messages go unanswered even when very clear it’s a dissatisfied customer. Go elsewhere!!!!! More

The reason that I bought a 2021 Jeep Rubicon at Napleton’s is due to the professionalism and sincerity of Robert LaRocca. I enjoyed working with Bob and felt that he was interested in making a fair Napleton’s is due to the professionalism and sincerity of Robert LaRocca. I enjoyed working with Bob and felt that he was interested in making a fair deal for both me, the buyer, and the dealership. I suggest asking for him when you make an appointment to look at vehicles at Napleton’s. More

Purchased a amazing 2020 Ram. Mr. Thanasi gave A plus service and made the deal happen! I highly recommend Napleton to get a good deal! service and made the deal happen! I highly recommend Napleton to get a good deal! More