Napleton's Northlake Chrysler Dodge Jeep RAM

Its too late for me but save yourselves. DO NOT buy a vehicle at Napleton unless you like poor and dishonest service. They sold me an expensive warranty that they claimed was from jeep but is really a t vehicle at Napleton unless you like poor and dishonest service. They sold me an expensive warranty that they claimed was from jeep but is really a third party scam that only works (or doesnt) at Napleton and you have to go through a claims process hassle. Combined with their poor service makes the warranty worthless. For example, I had the seat back mechanism break on me and took it to the dealer. The service advisors told me I needed an appointment and they would need the vehicle for 3 days to take the seat apart and "figure it out". Took it to Arrigo where they told me it was a common problem that they could fix easy but of course the warranty couldn't be used there.😖. And another thing, why don't the mechanics have their own lugnut wrench socket instead of using yours and not putting it back? Two times they had me drive back to the dealership to get it back. Big fat👎👎👎👎👎 More

I don’t write reviews but the poor quality and customer service of this company warrants the Time...My wife went to Napleton to get her tires rotated and the dealership was unable to balance the tires corr service of this company warrants the Time...My wife went to Napleton to get her tires rotated and the dealership was unable to balance the tires correctly. I ended up going to the dealership with her after the second time they were unable to balance the tires and witnessed the rudeness and incompetence of the dealer staff first hand. They talked down to my wife and we’re unable to correct a basic service (balancing tires...). I cannot say enough about the poor quality and poor customer service of this company. 🤢 please do not give this company your business. They seemingly talk down to women and are not competent mechanics. More

I don't like pressure I like information and they provided that all around from sales to the managers and the finance guy. It took a lot of stress off my plate. provided that all around from sales to the managers and the finance guy. It took a lot of stress off my plate. More

Thanks Napleton CHRYSLER. Had an awful experience at Arrigo. Chandler, Cody, and Shane all showed me how easy buying a car can really be. Can assure you guys we will be back whenever the time comes for Arrigo. Chandler, Cody, and Shane all showed me how easy buying a car can really be. Can assure you guys we will be back whenever the time comes for my wife to upgrade her vehicle as well. More

The whole team worked together to get me the deal i expected, profesional, never pushy they wanted to earn my business the old fashion way, Working Hard at it! I Defenetly will go back again! expected, profesional, never pushy they wanted to earn my business the old fashion way, Working Hard at it! I Defenetly will go back again! More

Excellent service. Friendly and helpful staff. Well Excellent service. Friendly and helpful staff. Well managed. We were very pleased with our overall experience at the dealership. John was very help Excellent service. Friendly and helpful staff. Well managed. We were very pleased with our overall experience at the dealership. John was very helpful in making the deal work for us. More

Big Mike and Roosevelt helped me in purchasing a car and make the car buying experience the easiest I’ve ever had! Go see them now! make the car buying experience the easiest I’ve ever had! Go see them now! More

Work with Mr robert guy is amazing. He help me get the car i wanted not the car he want to try to sale to me. I would recommend this company to anyone. Ask for Robert L. He is the best. car i wanted not the car he want to try to sale to me. I would recommend this company to anyone. Ask for Robert L. He is the best. More

Had a great experience at Napleton Northlake Chrysler Dodge Jeep. Staff was very professional and helpful. John, sales manager was great to deal with! Drove 4 hours to pickup vehicle and they ensured veh Dodge Jeep. Staff was very professional and helpful. John, sales manager was great to deal with! Drove 4 hours to pickup vehicle and they ensured vehicle was ready and expedited the paperwork process. Would do business again with them in the future! More

I wrote a review and can't seem to find it about this place. So I will write another. No one answers their phone. No one returns phone calls. No emails. I am looking for a refund of the GAP insurance as place. So I will write another. No one answers their phone. No one returns phone calls. No emails. I am looking for a refund of the GAP insurance as I paid off my truck. I will now give everyone on this rating page a 1 star just to get some action from this dealership. No customer service training? When I ask to talk to a manager I always get sent to the same 2 people and no one else. And they haven't returned my calls. More