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Napleton's Northlake Chrysler Dodge Jeep RAM
Lake Park, FL
692 Reviews
Whether you're from Lake Park, Palm Beach Gardens, Riviera Beach, West Palm Beach, Pompano Beach or anywhere in between, you can rest assured that when you shop for a new or used Chrysler, Dodge, Jeep or RAM, you're shopping for quality and reliability, no matter which model appeals to you.
Qualifying for a loan or Chrysler, Dodge, Jeep or RAM lease couldn't be easier with our on-site financial enthusiasts at your back. We know all of the ins and outs of finding quality financing solutions, and that means you can spend less time going over paperwork and more time enjoying your new car.
Once you're behind the wheel as an owner, Napleton Northlake Chrysler Dodge Jeep RAM continues to support your driving needs through our onsite service center. Our team is well-versed in everything automotive and utilizes the latest Chrysler, Dodge, Jeep and RAM parts, so you can count on solid routine maintenance and timely repairs when they're needed.
When you can come to Napleton Northlake Chrysler Dodge Jeep RAM, you can have your Chrysler, Dodge, Jeep and RAM wishes granted. And let's face it: you deserve nothing less. Located on 3701 Northlake Blvd in Lake Park, Florida, we know our job isn't finished until you're completely satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 692 reviews
November 19, 2021
Went in for an oil change on my jeep wrangler. 2 hours after my appointment time, they finally started work. After another 45 minutes, they informed me they ruined the nut on top of the Oil Filter Housin after my appointment time, they finally started work. After another 45 minutes, they informed me they ruined the nut on top of the Oil Filter Housing Cap because they didn't use a ratchet to loosen it. They informed me they wouldn't be able to remove the cap, so offered to replace the entire housing for $1,400 (plus) in a week or two. I bought a 2-inch pvc pipe and removed the cap myself in 15 minutes. Went to the manager today and he wanted to argue, not listen. I just wanted to let him know how his service center operates....I don't want anything from these people.... My jeep deserves better! Stay away unless you have time and money to waste....and you hate your vehicle. More
by Never Napleton Jeep
Employees Worked With
November 10, 2021
I purchased a 2015 Chrysler Town & Country from Napleton two years ago along with a $2,000 extended warranty. That vehicle has now been in their service shop for four months out of the current year. It was two years ago along with a $2,000 extended warranty. That vehicle has now been in their service shop for four months out of the current year. It was first brought in for a battery issue (which I ended up fixing myself), as well as a noise occurring when the vehicle was in reverse. After three months of inspections, teardown of the vehicle’s major components, and drawn-out negotiations with the warranty company they replaced the van's water pump and thermostat housing as well as a set of lifters. Great. However, they also returned the vehicle to me with a severe transmission fluid leak. They towed the vehicle back to the shop and replaced a gasket they had pinched when putting the transmission back together after the first repair. They also put the cap back on the transmission intake tube, which was conspicuously missing when they returned the vehicle the first time. Once they had determined the transmission was no longer leaking it was returned to me again. However, it quickly became obvious that the transmission was now slipping significantly. So now it is back in the shop again and I am told in the most recent update that the transmission is simply beyond repair and has to be replaced. Of course, the first repairs took so long that the warranty has since expired, so now I continue to wait and see what they can "work out." This has been the most disappointing and unacceptable experience I have ever had with a car dealership. From pushy salespeople and dismissive financial personnel who hurry you through any attempt to actually read their contracts, to service representatives and technicians who consistently over-promise and under-deliver on everything from communication to actual repairs, Napleton's Northlake Chrysler Dodge Jeep Ram has proven itself to be the quintessential nightmare of stereotypically loathsome things in the automobile industry. Should I ever get this vehicle returned to me in working condition, it will only be to recoup what I can of this misadventure, so that I can be done with the emotional frustration of ever having to deal with this company again. Please, don't put yourself in my situation. Go somewhere else. More
by Clau
Employees Worked With
Tyler Gintonio, Dan Green
October 08, 2021
Absolutely horrible irresponsible I bought my car right before covid started I’ve had nothing but issues the car has been in the shop about 10-15 times since for the same issue I had parts order in the be before covid started I’ve had nothing but issues the car has been in the shop about 10-15 times since for the same issue I had parts order in the beginning of July I’ve made about 6 appointment since then to have the car picked up to have the work done Megan has always been wonderful till the last few month I don’t get returned call email nothing they tell me they just don’t have time… I don’t understand how this is ok I pay way to much money for a car that is unsafe to drive. I would not recommend this dealer to anyone. More
by Adubz
Employees Worked With
September 27, 2021
Incredibly disappointed. I own a 2004 Dodge Ram SRT10. Look it up. It’s a very rare truck. On Saturday, 9/25/21 I was on Northlake Blvd just east of 95 when the right rear caliper locked up. Smoke every Look it up. It’s a very rare truck. On Saturday, 9/25/21 I was on Northlake Blvd just east of 95 when the right rear caliper locked up. Smoke everywhere. I immediately headed to Napleton’s. I’ve had the truck there before for recall work and been pleased with the service. I pulled in and the service advisor I had before wasn’t there, so Vic took over. I knew being a Saturday that there was no way they would even look at it so I was left with no choice but to leave the truck there. I explicitly stated “please do not leave this truck parked outside until Monday. I’ve already had someone try to steal it from my own driveway.” Vic assured me the truck would be moved inside. I left and went about my day. A few hours later I returned to ask a question. My truck had been moved to the outside lot. I saw Vic, asked my question, and again reminded him about moving it inside. Vic looked me straight in eye, shook my hand, and told me he would take of it. You know what’s coming. On Sunday morning I just had a feeling. So I drove over. There it was. My 17 year old collector truck sitting in the outside lot right where she’d been the day before. I went to the sales department and lost my s**t with everyone I could find. Chandler from sales immediately went back to the service department, got the keys, and moved it inside. When he opened to big door to the service bay, there were several other cars there, and plenty of room. I am livid. Livid. There is absolutely no reason for this. None. It’s despicable. Vic needs to lose his job. A flat out lie. Either he knows nothing, or he thinks I know nothing. Big mistake. Huge. More
by Punkin10
Employees Worked With
Vic
September 20, 2021
Every service visit is easy and efficient. They really take the headache out of servicing your car. This company knows how to take care of its customers. take the headache out of servicing your car. This company knows how to take care of its customers. More
by K Miller
Employees Worked With
Robb Minier
September 12, 2021
TODAY WAS EPIC!This TEAM literally is just that and they TODAY WAS EPIC! This TEAM literally is just that and they used all their abilities to help me achieve not only the truck of my dreams but also the pr TODAY WAS EPIC! This TEAM literally is just that and they used all their abilities to help me achieve not only the truck of my dreams but also the pricing I needed to make it work. David the GM 'headhoncho' came out to speak with me personally to make sure I was completely satisfied with my buying experience...not to mention kadens extensive knowledge on not only the Ram brand but everything pretty much. Thank yoy guys for making this a reality for me. I'll be back! More
by Anthony Orio
Employees Worked With
Other Employees :
David Oshary, Kaden Kaven, Stacy Arnold, Chad Giguere
September 11, 2021
Agree to purchase a Truck that has been on their lot for 3 months. I had an appointment to finalize the deal and drive the truck home. I made this appointment on Friday for Saturday morning. Came in Saturda 3 months. I had an appointment to finalize the deal and drive the truck home. I made this appointment on Friday for Saturday morning. Came in Saturday and I was informed that this truck, that has been on the market for 3 months, just happened to be in the process of being purchased by ANOTHER SALESPERSON AT NAPLETON. So they basically alerted one of their salespeople that this truck would be sold and it was sold before I could get there. This is some shady bs, don't bother dealing with them. If it was sold to another person, I wouldn't be as mad but this is some insider trading garbage. Never go to this place. Don't bother cause they'll prioritize their own employees over actual customers. More
by HPII
Employees Worked With
Stacy Garris
September 02, 2021
The hydraulic arms that raise rear lift gate broke and bent side of my caravan and shattered window they said my warranty is out (I had complained of button stick before)go threw my insurance I have a $1 bent side of my caravan and shattered window they said my warranty is out (I had complained of button stick before)go threw my insurance I have a $1000. Deductible I can't afford to fix I was told to call Chrysler they told me to call Napleton Napleton is privately owned I was told to ask for a good faith promise all they want me to do is buy another vehicle at higher price my payment is already $509.09 I don't want a payments $200.00-$300.00 more a month noone was to help fix my window I am still waiting on them to approve the paint bubble on my hood that started right after I bought it its been over a year the mirror flag blew off my problem again I just paid $370.00 to fix driver seat I was told it was trim no that warranty is out everything is breaking my transmission jerks they said its supposed to do that I like my van I just want them to fix the problems I need help from somewhere not a a run around More
by jupiterlp1963
Employees Worked With
