Napleton's Mid Rivers Kia - Service Center

This place is unprofessional and has the worst customer service I’ve ever experienced. Took them 3 hours for an oil change and for them to tell me they couldn’t fix my seat even though it was under warrant service I’ve ever experienced. Took them 3 hours for an oil change and for them to tell me they couldn’t fix my seat even though it was under warranty. Told me the time before they could fix it but needed to schedule additional appointment for the repair. Time before took multiple hours to have them check a slow leak in tire then wanted almost $200 to patch it. Called for an estimate on new tires and never received call back, it’s been a month. Another time had to provide a copy of extended warranty to them for a repair to be done because they did not have a copy on file. Took them over 6 months and 3 phone calls to get a part ordered and replaced. Today was told by service guy Dennis that I was having issues with service because “I’m a women and it makes me feel like I’m getting screwed over”. But the worst yet is when the GM who mind you didn’t introduce himself (Justin Norvell), didn’t ask how he could help, but proceeds to talk over my concerns with customer service and the lack of professionalism from his staff by stating he has been yelled at all day by customers and doesn’t want to be yelled at again so I should leave the store and not return. My family and I have been customers here since 2008, bought 3 cars here and we have never had such poor customer service as we have in the last 3 years! Today was by far the worst! Won’t be going back. Steer clear of this place it is going down hill fast! More

I waited 2 weeks for my appointment for an oil change. arrived on time and it took 2 hours. Would have been longer if I did not sit in service area. Would not recommend them even for free services. Sat ne arrived on time and it took 2 hours. Would have been longer if I did not sit in service area. Would not recommend them even for free services. Sat next to a person who had been waiting 3 hours. More

I have been going to Mid Rivers KIA for service for 10 years now and have purchased two cars from this dealership. Over the last couple years the service department has been terrible. Long wait times, poo years now and have purchased two cars from this dealership. Over the last couple years the service department has been terrible. Long wait times, poor customer service. I wasn’t planning on going back but decided to try one more time and get an oil change, scheduled online a few days in advance. When it was time for the appointment they told me they had a staff meeting and would get to it afterwards and it would be approximately 2 hours total. They had in my appointment that I was waiting at the dealership. I told them I couldn’t wait 2 hours for an oil change. The guy didn’t seemed concerned at all. I then said I would not be coming back to them for any service. He said fine. I called to speak to a manager, had to leave a message, no one has called back. This is the appreciation Mid Rivers KIA gives to a 10 year customer who has purchased two vehicles from them. Won’t be buying anymore from them. More

Came in to get switch on my steering wheel fixed on my 2018 Kia Niro, and ended up getting a brand new 2022 Kia Niro. Ashleigh really helped me tremendously. Highly recommended!!! 2018 Kia Niro, and ended up getting a brand new 2022 Kia Niro. Ashleigh really helped me tremendously. Highly recommended!!! More

Napletons employee Jacob treated me special but I noticed he treated everyone special. What a great employee. Took the time to explain an checked on me several times as I was getting my car serviced. Good jo he treated everyone special. What a great employee. Took the time to explain an checked on me several times as I was getting my car serviced. Good job all around. More

Rafaela has given me the best customer service experience I’ve ever had! My visit was quick, and actually fun! Rafaela was able to tell me so much information about the vehicle I was interested in and I went I’ve ever had! My visit was quick, and actually fun! Rafaela was able to tell me so much information about the vehicle I was interested in and I went ahead and bought the car! This is the first time I’ve felt so good and sure about purchasing a vehicle! Thank you Rafaela! More

Amazing service!!! Ben G was great and helped me get exactly what I was looking for! Definitely going to be coming back here for the excellent service exactly what I was looking for! Definitely going to be coming back here for the excellent service More

He was a good guy help me get a car within my price range it may not have been my first choice but i’m walking away with a great car it may not have been my first choice but i’m walking away with a great car More

Faybian and Ben were outstanding in working with my needs. I was so hesitant on making the leap into a new vehicle despite my growing need for a new one. They made me comfortable every step of the wa needs. I was so hesitant on making the leap into a new vehicle despite my growing need for a new one. They made me comfortable every step of the way. Outstanding service is why I keep coming here! Thank you! More

Great experience! Got a Telluride and everyone was very knowledgeable and helpful! We worked with Ben. Great beard, super cool dude. I also appreciated the "extras" that came with the car, like car washes knowledgeable and helpful! We worked with Ben. Great beard, super cool dude. I also appreciated the "extras" that came with the car, like car washes and oil changes for two years. Nice touch! More