Napleton's Mid Rivers Kia

Easy Buying Experience Needed to buy a Vehicle for my wife. We had looked around at different dealerships looking for a small to mid-size SUV. We have never owned a KIA be Needed to buy a Vehicle for my wife. We had looked around at different dealerships looking for a small to mid-size SUV. We have never owned a KIA before. We were real impressed by the customer service and ease of the buying experience. More

No hassle good intentions Very halpful from the moment I walked to the second I drove the car off the lot. No sales pressure, all questions were intended to follow your needs a Very halpful from the moment I walked to the second I drove the car off the lot. No sales pressure, all questions were intended to follow your needs and not the dealers needs. It was great shopping with Eric! More

FABULOUS, FABULOUS Customer Service Hi walked into the dealer for an oil change and walked out with 2 brand new cars. My salesman was Eric and he was fabulous. He was very outgoing, co Hi walked into the dealer for an oil change and walked out with 2 brand new cars. My salesman was Eric and he was fabulous. He was very outgoing, continuously asking what we wanted in a car, do we have questions, is there anything else he could provide to us, and anything else in the middle. The manager and GM even was very helpful in finding us car(s) we wanted and ensuring we got the best price and worked with us in saving money in a long run. I am a repeat customer as I purchased a 2011 Kia Sorento a few years back, and now am the proud owner of 2 2015 cars - Sorento & Optima. Many people hate to have to go car shopping but this dealer, I think anyone searching would be more than happy with such a friendly, reputable dealer by far! More

First time that buying a car was actually enjoyable!!!! This was the BEST CAR BUYING EXPERIENCE WE'VE EVER HAD!!!! When my father in law retired from a US car manuafacturer we were relived because we thoug This was the BEST CAR BUYING EXPERIENCE WE'VE EVER HAD!!!! When my father in law retired from a US car manuafacturer we were relived because we thought that the days of spending hours in a dealership and dealing back and forth were over, we were mistaken! We used to say can you imagine what its like for people that don't get the no haggle family pricing. This is the first time that we didn't buy a vehicle from the manufacturer that "treated us like family". I have to say I was skeptical but my wife convinced me to go look at the vehicles they had and just talk to the dealer. We were trading in 2 vehicles and purchasing 2 new vehicles, I figured that it would be hours that day, then come back another, and maybe another. When we got there at 9:30am the dealer asked what vehicles we wanted to test drive, he had them ready in no time. While we were waiting Larry asked us what price range did we want our payment, we told him. He gave us the keys to the Optima SX Turbo which we fell in love with, came back he gave us keys to the Sorento which we also loved. Within 15 minutes of us getting out of the vehicle the sales manager came out with a quote on both vehicles less than what we told him and he also got us a 10 year, 100,000 mile warranty, and taxes and fees included. 15 minutes later we were in the finance managers office signing papers for both vehicles and out the door with keys in our hand by 12:00pm, that was mind blowing to us!!!! It took longer than that at the dealer that we were suppossed to be "family" to purchase 1 vehicle!!! Napleton's Kia has made customers for life with us. Everyone from the receptionist to the finance manager was professional and friendly...Thanks to all that helped us!!!! More

Best Car Buying Experience Ever This was the best experience for buying a car that I have ever had! Everyone on the team was supportive, not just courteous! The level of service wa This was the best experience for buying a car that I have ever had! Everyone on the team was supportive, not just courteous! The level of service was amazing, like having concierge services! From start to finish the service was detailed, friendly, timely, and proactive!! My parents are in their 80's and wanted to come see what cars I was looking at. They need a little extra assistance with walking and comfort measures. Everyone at this dealership treated them with the utmost respect and care that night! I was especially impressed with our Sales Consultant, Mike Carroll! He was very knowledgeable about the car and helpful throughout the process, but also very kind with my Mom and Dad! The Financial Consultant, Chuck Church, was also very knowledgeable and helpful with all our questions. I felt like both Mike and Chuck worked on behalf of my best interest. I could not be happier about my decision to buy a Kia Optima at the Napleton's Mid Rivers Kia dealership! I would highly recommend this dealership and especially my Sales Consultant, Mike Carroll – he will make sure you are happy with your car!! More

My forever car dealer I drove another car maker for 18 years. I fell in love with the Kia Soul when we rented one on a vacation. I came home and purchased one at Napleton K I drove another car maker for 18 years. I fell in love with the Kia Soul when we rented one on a vacation. I came home and purchased one at Napleton Kia; in a no stress, no pressure environment. Ben continues to strive to make sure his customers are pleased. I really trust the service guys: Kevin, Jerry and Brian. Nathan answers any and all questions; he even recommended the proper way to align the driver and passenger side mirrors. This is my forever Kia dealer and I can't wait to buy many more Kia Souls from Ben and only have their service department care for my car. This dealer has earned my business. Thank you. More

Kia Family Just purchased our second Kia from this dealership! Can say that we are very satisfied with our selection and the connection with our salesman, Jake Just purchased our second Kia from this dealership! Can say that we are very satisfied with our selection and the connection with our salesman, Jake Burris, made it easy and relaxing. No pressure, knowledgeable, and easy to talk too! I appreciated the fact as the buyer and the one looking for a new car, Jake addressed my questions and concerns directly to me. As a woman, I know what it's like to be looking at cars for myself and being ignored or replies addressed to my husband only until my husband speaks up and says, "talk to my wife, it will be her car"! Thank you, Jake! More

Excellent Salesman - Great Experience My wife and I had not been to Napleton's Mid Rivers Kia in St. Peter's, MO until we saw that they had a car that we were interested in looking at. Fro My wife and I had not been to Napleton's Mid Rivers Kia in St. Peter's, MO until we saw that they had a car that we were interested in looking at. From the interaction with the receptionist (Sarah), to the salesman (Ben Robertson) to the GM (Luke), we were very pleased with the service they provided. Especially the service and care we received from Ben. He excellently asked questions to understand what our wants and needs were. Though, admittedly, he was not a Toyota Prius buff, he did all the research he could to inform us on the necessary information. If I could do more than write a good review for Ben and the service he provided us I would. I highly recommend this dealership! You will not be disappointed. More

Leasing versus Buying My husband and I went in to Napleton's Mid Rivers Kia in St. Peters to test drive a used Kia Optima on Friday night. Nathan Pitchford and Jake Burris My husband and I went in to Napleton's Mid Rivers Kia in St. Peters to test drive a used Kia Optima on Friday night. Nathan Pitchford and Jake Burris were very helpful and explained leasing options versus buying. We ended up coming back on Saturday for a good part of the day and left with a 2014 Kia Optima that we are leasing. This is not something we have ever done but it was a better deal that buying and all the people were very helpful. It was a very busy day but we left happy customers thanks to the great customer service we received. Thanks. More

Mike Carroll is the reason I have purchased my second new vehicle with this dealership. Mike is the bomb!!! Nathan was great as well! I will probably buy my ne is the reason I have purchased my second new vehicle with this dealership. Mike is the bomb!!! Nathan was great as well! I will probably buy my next vehicle with Napelton. More