Napleton's Mid Rivers Kia

excellence customer service I was really satisfied with the way Nicki Forte handle herself when I bought my car in better keep this girl happy give her raises I was really satisfied with the way Nicki Forte handle herself when I bought my car in better keep this girl happy give her raises More

New to KIA This was my first experience with this dealership. Everyone I talked to was nice and friendly. My salesperson was Jake. He made the experience, not This was my first experience with this dealership. Everyone I talked to was nice and friendly. My salesperson was Jake. He made the experience, not unpleasant and was patient with me. I appreciated that. More

Horrible finance experience and service center experience My car was never looked at after 6 hours waiting there, promised full tanks of gas and never received them. Horrible communication skills from the fin My car was never looked at after 6 hours waiting there, promised full tanks of gas and never received them. Horrible communication skills from the financing team, very rude and unprofessional- Mike Keiser and Ted specifically. They are very nice when trying to sell a car but once you make your purchase, they dont care about you. More

Overall experience was pleasant. I'm rating my overall experience with the dealership as good and not great for a several reasons. Positives: 1) Sales person was very friendly, p I'm rating my overall experience with the dealership as good and not great for a several reasons. Positives: 1) Sales person was very friendly, professional and cordial. He went on a ride along with me and because I didn't want to talk on the phone and drive I asked him to call my wife and tell her who he was and that he's been kidnapped. He played along and we all got a kick out of it. 2) Sales manager worked with us on pricing a little more given this was our 3rd choice of color. 3) Finance person took the time to walk my wife and me (conference call for me) through multiple options they offer at their dealership which was very much appreciated and gave us more peace of mind at the end of our purchase. 4) After purchase of the vehicle a day or two went by and Sales person followed up to see how we liked the car, which was very appreciated. Negatives: 1) Inventory was limited based on our needs. 2) While we ended up settling for our 3rd choice which was on a higher model than what we were looking at originally we overlooked a detail with the switching of the vehicles. We had test drove a lower model that included a Cargo Shade Cover ($150) but ended up going with a different model that had more features (upgraded version) but we made the mistake of assuming the upgraded version came with everything the lower version had and then some. Unfortunately this was our oversight and I brought it to the attention of the sales person and his response was "unfortunately it does not come with a cargo cover. It states on the sticker on the window that comes on there." In my opinion this was an opportunity for the sales person/dealership to evaluate the situation, new customer and first time KIA customer, and overlook the nominal cost ($150) and throw in the Cargo Shade Cover as a good gesture. I hope this isn't the start of a degrading relationship since the sale is final and the car is sold because this won't get you customer loyalty, which after all is what every business needs to stay ahead, especially with all the competition these days. I did inform the Sales person that next time he should ensure the customer pays attention to what is or isn't included with the vehicle assuming they've looked at multiple models because it gets confusing to be honest. More

sSmooth Wow, what a dealership. Having been in the industry before retirement I am not the easiest person to deal with when buying automotive excellence. H Wow, what a dealership. Having been in the industry before retirement I am not the easiest person to deal with when buying automotive excellence. Having purchased 7 Audis, 2 Mercedes , 1 Lexus, & a Volkswagen over the past few years I am no stranger to the car buying experience. My Sales Consultant, a gentleman named Justin Norvell, was amazing. He handled me with the expertise that comes only with many years of experience even though he is a young man. The General Sales Manager , Ted Hantak , represented the dealership well and at the same time made us feel that he had our best interest at heart. The Finance Manager, Mike Ozanic, offered all options so that we could make an appropriate decision. His professionalism was exemplary. We leased a 2015 Cadenza and we are very pleased with the decision. When you visit this dealership I sincerely hope you have the same experience. More

MY "Hamster" car!!! Well what can I say except I would have NEVER guess I would walk into KIA and drive off the parking lot with a new KIA Soul 6-speed!!!! From the mome Well what can I say except I would have NEVER guess I would walk into KIA and drive off the parking lot with a new KIA Soul 6-speed!!!! From the moment we walked in, everyone was very good to us. Tyler was a very pleasant person to deal with and helped us with whatever questions we had. Thank you for everything and the next time we shop for another car, I won't hesitate to visit you again, Everyone we dealt with was like dealing with a family member. More

A comfortable car buying experience. All sales staff were pleasant and professional. The facility was neat and comfortable. There were no high pressure sales tactics. One of my best ca All sales staff were pleasant and professional. The facility was neat and comfortable. There were no high pressure sales tactics. One of my best car buying experiences. More

Tyler made it very pleasant we hd a price in mind and we stayed in that budget. Tyler got us the price we wanted painlessly. we test drove 2 cars and Tyler never tried to pres we hd a price in mind and we stayed in that budget. Tyler got us the price we wanted painlessly. we test drove 2 cars and Tyler never tried to pressure us into the more expensive car More

Amazing Experience Everyone that we came in contact with has been unbelievably friendly and helpful. Thank you so much to Jake Burris. He made my buying experience eas Everyone that we came in contact with has been unbelievably friendly and helpful. Thank you so much to Jake Burris. He made my buying experience easy and painless. I seriously feel like part of the Kia family now. Mike Ozanic made signing my life away feel like a breeze. Ben your so fabulous too! Thank you so much for welcoming me into the Kia family. Kathy Amelung More

Definitely a dealer I will return to. This was my first experience purchasing a car from a big dealer. This experience was much better than the small lots I have been to. I felt more appre This was my first experience purchasing a car from a big dealer. This experience was much better than the small lots I have been to. I felt more appreciate at Napleton's Kia than any other lot I went to. Justin was very laid back and not pushy in the least bit. He treated me like my business mattered, not a dollar sign. I felt very comfortable telling him my concerns and just chatting with him. His laid back personality really made me feel comfortable. Napleton worked hard to help me get into a car I could afford. I walked away with a great little car for my daughter to be safe in and that I am proud to drive around. I came in contact with a few of the sales people and had a nice time talking to everyone. One very big plus was the popcorn machine that kept my daughter happy the whole time! More