Napleton's Mid Rivers Kia

Customer Service is over the top; they aim to please! I was dealing with another Kia dealership with the expiration of my lease on my 2013 Kia Soul. The credit manager there and the general manager were n I was dealing with another Kia dealership with the expiration of my lease on my 2013 Kia Soul. The credit manager there and the general manager were not returning my repeated calls and emails. I was frustrated and frankly, upset. I learned a lender actually presented an offer to this dealership which required additional information from me but the dealer never called me with the offer and it expired! I had passed by Napleton's many times and decided to try them. My online contact was promptly handled with a call from Michael Burns in internet sales. We arranged an appointment and I was contacted again as a reminder the morning of my appointment. Michael Burns met us in the dealership and introduced us to Chris Cayce, Sales Consultant who had been informed of my situation. My credit was less than satisfactory at the moment due to an illness that took me off work for several months. I told Chris I needed someone to fight for me to retain my Kia which I love. In a very short time, Mike Kaiser, Finance Manager, was able to locate financing for me which even included several perks! They were all professional yet their humor helped me through the process. Chris even gave us lunch of subs, chips and drinks! I highly recommend this dealership to anyone in search of an automobile. I definitely will come back to Napleton's in the future for my car needs. More

quick, helpful, professional I had been talking to Chris for a week or so about getting a car but planned a month or two out. Unfortunately my old car decided that it had enough a I had been talking to Chris for a week or so about getting a car but planned a month or two out. Unfortunately my old car decided that it had enough and literally died the night before I went into this dealership. Once I walked in to the point I walked out I was greeted and offered service from the staff. Chris sat me down and talked to me about the options available before we went and walked the lot. Originally I had plans to either get a Soul or Forte coupe but my new car decided otherwise! Once I saw the Forte SX Turbo I asked Chris to run some numbers to see if we could keep it around my budget. He did everything he could to make it happen so I could have this car as my own. I'm thankful for that because that Sx Turbo is awesome! Just like Chris Cayces helpfulness, kindness and professionalism. I'd definally recommend not only this location but also Chris Cayce to anyone interested in buying a car! More

Great experience buying my Kia Soul I had a great experience buying my Kia Soul. The staff was friendly, knowledgable, and they went out of their way to help with financing. Fantastic I had a great experience buying my Kia Soul. The staff was friendly, knowledgable, and they went out of their way to help with financing. Fantastic service! More

Amazing experience!! I'm extremely happy with the service I received from Chris Cayce-salesman, Kyle Underwood-salesman, and Tim Dodson-sales manager! The three of them wo I'm extremely happy with the service I received from Chris Cayce-salesman, Kyle Underwood-salesman, and Tim Dodson-sales manager! The three of them worked together to get me my dream car with everything I wanted and then some!!! They were professional and understanding! If you need a new or pre-owned awesome vehicle this is the dealership to see! Make sure you ask for Chris Cayce or Kyle Underwood!! Thanks guys!! More

Unexpected surprise We were searching for a specific model and trim and had just visited another dealer. Jake Burris greeted us and found the specific car we were seeki We were searching for a specific model and trim and had just visited another dealer. Jake Burris greeted us and found the specific car we were seeking. He was unfailingly polite and helpful. Although we were primarily looking for a "candidate" with no intention to purchase that day, because of the deference and courtesy a new Kia Soul! came home with us. More

Great Experience I got the absolute best attention and support in buying my new car by multiple people without the strong-hand pressure to buy that minute. Plus, I fe I got the absolute best attention and support in buying my new car by multiple people without the strong-hand pressure to buy that minute. Plus, I feel KIA offers the best warranty and the car they found for me meet all my criteria. Everyone from the sales consultant (Christopher Cayce) to the General Manager (Ted Hantak) went above board to provide me the perfect car at a great price. I also worked with Jonathan Riedisser, Larry Haywood and Ben Robertson who helped me make the right car buying decision for me. Chris offered to take calls from me anytime of the day or night if I had questions about any car feature and Jonathan stayed at least an hour after his shift ended to give me extra support in test driving the car for a second time and talking me through all my options. Great Experience! More

wonderful salesperson great dealership wonderful customer service explained everything came back between each process. always knew what was going on and where we stood. washed car before we wonderful customer service explained everything came back between each process. always knew what was going on and where we stood. washed car before we took it and fulled up gas tank More

Great service, friendly employees! Everyone at Napleton Kia was very friendly and helpful. The process went smoothly and I got exactly what I wanted at the price I wanted!! I am very ha Everyone at Napleton Kia was very friendly and helpful. The process went smoothly and I got exactly what I wanted at the price I wanted!! I am very happy. More

Horrible Sales Staff When I arriviedt the dealer to drop my wife's car for service, I met with a salesman. I told him up front that I am not buying a car today I just want When I arriviedt the dealer to drop my wife's car for service, I met with a salesman. I told him up front that I am not buying a car today I just want to look. He said that is not problem. After looking the young imature salesman and my self talked a littlebit about price. That was a huge mistake. I had to tell him again I am just looking not buying a thing today. He started using cheessie line "I am going to tell you the truth we are only making $150 on this car. I laughed! At this point knowing I am being lied to I was done. He told me to take the car home come back this afternoon to sign the paper work. I told him I am just looking not buying. This went on with him pushing and pushing for about 5 minutes. At one point I told him I had better offer from another dealer. This kid actually sent me a text saying that dealer is xx me and he would never lie to a customer. I had the offer on paper from the dealer. The rest of the sales staff stood in the lobby talking about customers that drove up. If you want to bad mouth a customer don't do it by other customers. Like I said was not buying but Suntrup Hyundai in Wentzville treated me so good and did not have a problem with me not buying just looking. I was so impressed with the entire staff that I went back and bought a new Sonata from them. I will say that the service department and the techs are among the best and that is all this store has going for it. Thank you Mid Rivers Kia for being a pushing, imature, nag because I found a very professional dealer in Wentzville. And if you want a Kia gov to Lou Fuz much easier to deal with. More

Sales and Finance were excellent! My husband and I were at Napleton's KIA this afternoon. We purchased a 2013 Edge that was advertised on Car Soup. Chris Cayce gave us one of the bes My husband and I were at Napleton's KIA this afternoon. We purchased a 2013 Edge that was advertised on Car Soup. Chris Cayce gave us one of the best car buying experiences we have had. We were just out to compare this vehicle with two vehicles at other dealers. We hadn't even dreamed of coming home with this vehicle today. We talked through the pluses and minuses of purchasing each vehicle we were looking at with Chris. Chris listened, did a very good job of explaining why this Edge best fit our needs, put together a good and fair deal and made it impossible to even take a few hours to leave and think about it. (It took less than five minutes once the details were explained.) Mike Ozanic, like Chris, was excellent. And again, this finance experience was one of the best we have had when buying a car. Thanks to Napleton's, we had a great day! Karen More