Napleton's Mid Rivers Kia

Great buying experince Was at the dealer a little longer than normal because they had to pick up my car from another dealer. My only concern was the level of detailing on th Was at the dealer a little longer than normal because they had to pick up my car from another dealer. My only concern was the level of detailing on the interior of my brand new car and a half a tank of gas to start off with. I know they were wanting us to be able to leave (setting at dealer for a long time) but I could of waited a day or two for the car to have it meet NEW car expectations. Matt my salesman was great and Jerry did a very good job installing a new mirror I had ordered. More

A very nice car buying experience Everyone who worked with us on this purchase was friendly, helpful, and knowledgeable. The process was pretty painless. Each step of the process fro Everyone who worked with us on this purchase was friendly, helpful, and knowledgeable. The process was pretty painless. Each step of the process from test drive to delivery was handled with urgency so we were not left waiting for long periods of time. More

GREAT DEAL ON A KIA SOUL 2016! Talked to sales on phone before our visit. They were honest and fair. Could not have found a better deal . Salesman Matthew Bahr was very helpful. Talked to sales on phone before our visit. They were honest and fair. Could not have found a better deal . Salesman Matthew Bahr was very helpful. He took time to show us several cars and plenty of time to decide which one we wanted. Would recommend them to family and friends. We are very happy with our car and their service. More

I got my price I already test drove and new what I wanted. I went online, filled out the following car buying programs, Costco, AAA and AARP. The later two emailed b I already test drove and new what I wanted. I went online, filled out the following car buying programs, Costco, AAA and AARP. The later two emailed back with the price discount but Costco didn't since the car was a 2017 (it's Aug 2016 went bought). Jon called and said Costco would be a much bigger discount that the other two so I drove a good ways. I wasn't even considering Napleton since they were the furthest Kia dealer from my home but they were the only Costco dealer. Jon turned me over to a low pressured, fun and kind salesman Chris. Since I knew which car and package we had to decide color. Chris was easy to joke and talk with so it was enjoyable. Ben got involved during negotiations, he was also low key and fun but their price was not low enough since I had gotten a call from the AARP/AAA dealer in town. They ask what it would take and I threw out a lower price and I got as I was walking out the door. Mike took over, explain all the extras I could purchase quickly with no pressure and we closed the deal. More

Leasing a new vehicle without pain I went on 8/4 to view a Forte5 having never seen one. Matthew Bahr welcomed me at the door and was more than willing to bring a White Forte5 for my "b I went on 8/4 to view a Forte5 having never seen one. Matthew Bahr welcomed me at the door and was more than willing to bring a White Forte5 for my "browsing". Due to an online ad my daughter had seen I was interested in a specific vehicle, a graphite colored Forte5. I explained. that my current lease would not expire until Oct. and I was deal shopping. Also that I wanted to include my daughter who had helped me with my initial lease of a Honda Fit in 2013. Mr. Bahr was friendly, courteous, knowledgable and understanding. He produced a product booklet on the Forte models, gave me his business card, and introduced me to the Sales Manager. I left letting him know I would be back with my daughter the next afternoon. When we arrived around 4 pm on 8/5, Matthew was waiting for us, likewise, the vehicle I requested was waiting for our test drive, which I used to ensure it would fit in my garage. Very nice! When we returned, we got down to business with Matthew and Mike Keiser and we were able to arrive, in pleasant fashion, at a mutual agreement which although not EXACTLY the payment I wanted (one always desires lower price..agree?) was close enough to allow me to lease this beautiful vehicle. The discussions and any questions were straight-forward, clear, and appreciated. (I have a hearing loss and needed things explained again several times. The gentlemen were very patient.). We did have two items to correct on 8/6, but merely typos. Once again, Matthew Bahr handled everything with confidence and in fine fashion. I did not take time to visit the Service area but have no doubt that when I do, the results will be of the same quality. This was a very pleasant experience. All the other people at the dealership were very pleasant to us as well. More

No pressure service I received excellent customer service Very friendly and easy to deal with. I would recommend this dealership The hours of operation fit my schedule. I received excellent customer service Very friendly and easy to deal with. I would recommend this dealership The hours of operation fit my schedule. Thanks to all that made this purchase enjoyable. 😃 More