Napleton's Mid Rivers Kia

no refund. My wife took our Optima to Ed Napelton Kia last year for an oil change. She came home with a bill over $500! when I asked her what happened, she told My wife took our Optima to Ed Napelton Kia last year for an oil change. She came home with a bill over $500! when I asked her what happened, she told me that they did a bunch of "recommended" services including a radiator flush for over $200. I asked her why she let them do all that stuff and she said she didn't agree to all that just the oil changed. They wouldn't let her leave with out paying the bill so she did. I went up there and spoke with the manager and he showed me a sheet my wife signed and said she agreed to all of it. However the sheet was multiple pages of services and my wife only signed the top one which was for the oil change. The manager agreed that was misleading and he could see how she wouldn't have seen or agreed to all the unwanted services. He said we could expect a refund check in the mail in the next 3 weeks. The check never came. I called him again and he sounded surprised we never got the check. He said he would make some calls. Long story short we never got a check. Our family has purchased 5 vehicles from this location but I we can't do business with them anymore. It was a total headache, that we didn't have time for, chasing down a refund we never got. More

Very fast and enjoyable visit . Great deal too! I had a tough trade but Ben Gordon at the midrivers store got me a amazing deal And made things go so quick and easy . It definitely helped me feel li I had a tough trade but Ben Gordon at the midrivers store got me a amazing deal And made things go so quick and easy . It definitely helped me feel like I got the best deal possible . The store manager was also a great help And was very honest And upfront !! More

Terrible service and Lied to. Most shady dealer Very Dissatisfied with this dealer. I would not recommend this dealership to anyone. They are very pushy to fill out paperwork and lock in the deal. T Very Dissatisfied with this dealer. I would not recommend this dealership to anyone. They are very pushy to fill out paperwork and lock in the deal. They sold us on a new kia Sedona because we were buried in our 2015 Chrysler town and country [acted like they were doing us a favor] and selling us a new kia van that will hold it’s value. We paid $39,917.49 after discounts now 4 weeks later our Kia van has a book value of $25,174. Ted or Theodore Hantak who states he is majority owner of Napleton convinced me and my wife to “pencil” in the paperwork because he could not lower the rate until the next business day then we would have to sign another form. We initially penciled in our paperwork with payments of $644.20 when we were promised a lower rate bringing our payments down between $560 and $570’s Trading in our Chrysler for a Kia Sedona at Napleton Kia was the biggest mistake we have ever made and we will be paying for this mistake for the next several years I wouldn’t have bought this van if Kia sales team and Theodore Hantak wouldn’t have pushed me and my wife into this vehicle when all we wanted was our Chrysler town and country nor had we known Napleton Kia was lying to us about lowering the payments the following business day. For over 1 month now they have avoided our calls ignored our text and put us off now I have a $644.20 car payment due. We are having a complaint filed with the BBB, Attorney General, We will also be sending a letter to cooperate and all registered owners once our attorney pulls state filings to lookup contacts. More

Chris was great to work with I have to say that buying a new car is super stressful, but working with Chris was really easy. He is really a hard-worker and tries to listen to you I have to say that buying a new car is super stressful, but working with Chris was really easy. He is really a hard-worker and tries to listen to your needs and wants in a vehicle. He worked very hard to help my family. I feel like he is a real "stand-up" kinda guy. If he did not know the answer to my many questions, he found out right away and you feel like he is being very honest. He was very patient with me and never made me feel like I was bugging him. I would buy from Chris again! Hope this helps in someone else's decision to come work with him! More

Amazing sales person Thank you..Chris Cayce at Napletons Kia, Chris you are the BEST!!! In all of my years of buying cars I have to say you are the best sales person I h Thank you..Chris Cayce at Napletons Kia, Chris you are the BEST!!! In all of my years of buying cars I have to say you are the best sales person I have ever dealt with...My sister needed a car, so we went to Napletons close to our house and Chris made us feel right at home, he worked very hard to get us a payment we could afford...he made a promise and he kept that promise, very friendly and he treated us like family, I would recommend him if you are looking to purchase a car.. he made a way for us when I thought there was none! So from our family to yours...HAVE A MERRY CHRISTMAS AND A HAPPY NEW YEAR!! THANK YOU CHRISTOPHER CAYCE! More

Terrific rookie salesman!!! New sales associate Blake Balkenbush did everything in his power to make us happy with our purchase. I would and will recommend him to all my friends New sales associate Blake Balkenbush did everything in his power to make us happy with our purchase. I would and will recommend him to all my friends and family. He oversaw the fixing of a dent the car received prior to purchase, drove a loaner car to us for one days use and saw to the replacement of a floor mat lost during detailing. A few things beyond his control were poor detailing and the loss of a key fob (no small item $300) that should have been replaced before our purchase. One thing that almost had me leaving was $2380 diff between internet price and price the sales mgr. wanted me to pay.(bait and switch ?????). More