Napleton's Mid Rivers Kia

Excellence They are willing to work with you to help you find the best vehicle for you and your budget. They always have answers. Vehicle servicing is quick. I They are willing to work with you to help you find the best vehicle for you and your budget. They always have answers. Vehicle servicing is quick. I have to give salesman Chris Cayce all the credit for making my experience with Napleton so great. No matter what Model you buy with Napleton your going home happy.!!! More

Best dealership I’ve had experience with. I truly enjoyed my experience with Napleton’s Midrivers KIA. The receptionist greeted me with a smile and put me in contact with a salesman right away I truly enjoyed my experience with Napleton’s Midrivers KIA. The receptionist greeted me with a smile and put me in contact with a salesman right away. The salesman, Darwin, introduced himself with a handshake. Our discussions were about what I wanted, needed, and what was available. I took home a lot of information he gave me and came back couple days later with my decision. My visit with Patrick Piper went extremely well. He was very prepared to assist me in financing. He readily explained items I didn’t understand, and answered all my questions very professionally. I felt very comfortable with the knowledge and professionalism of these two gentlemen. I also appreciated that they were not being “pushy” to make a sale. They had my interests in mind. Thank you so much. Anyone wanting to purchase a new or used vehicle need to visit Napleton’s Midrivers KIA first. Won’t need to go anywhere else More

Shady or incompetent?? Which is worse I don't know if the employees at Napleton Mid Rivers Kia of St. Peters are lazy, incompetent or unethical, but what I do know is that this has been ha I don't know if the employees at Napleton Mid Rivers Kia of St. Peters are lazy, incompetent or unethical, but what I do know is that this has been hands-down the worst experience I have ever had purchasing a car. On January 4th I contacted the dealership requesting information about the vehicle before I drove 3 hours to come see it in person. I had questions about the warranties since it was considered a certified used car despite it only having 10 miles on it. I was given false information about the warranties (still have what he said in writing). Ended up feeling pressured into purchasing two additional warranties that I had to actually turn in to the companies to get activated because the dealership (even after 6 weeks) still had not submitted the paperwork to the warranty companies. Salesman was more concerned with going out to celebrate his 21st birthday than selling a car- very unprofessional. Almost 3 weeks later I still didn't have any paperwork I needed to pay the sales tax or any statement, but that's because they ended up having to go with another finance company to get the rate I signed for the first night (without telling me) so when I drove back up the 21st to get my remote start installed I had to resign my paperwork. Also, the finance manager sent me a screenshot of my contract (along with almost 20 other names) waiting in queue for the bank to pick up our loans- some sort of account #, first & last names, bank info, etc. Hello confidentiality!? That same day I was supposed to get my remote start installed they loaned me a car so I didn't have to wait at the dealership but didn't message me until 4 hours later (a conversation I had to initiate) to let me know it wasn't getting done today & blamed it on the other company, stating they had had people not show up to work. I drove 3 hours to get this done, come to find out their whole explanation was a lie. When I called the company who was supposed to do the installation, they informed me that they did in fact have me scheduled & were ready to go at 11:00 like originally planned but Napleton never showed up with my car, then called 3.5 hours later asking why they hadn't come to pick up the car. Needless to say I was not happy that I had to be without my car for 2 days, then the salesman returned the car to me on EMPTY (light on) & blamed it on the dealership, that they wouldn't allow him to fill it up. I had almost 3/4 tank of gas so there was no way it should have been on empty even if his story was actually true. It was still filthy & had a scratch on the front bumper that I had not seen before & with 400 more miles on it. It gets better though! After countless unreturned calls it was two days before my sales tax was due & I still didn't have the title & IDOD inspection needed. After a long, not to mention condescending conversation with their manager I finally got my title overnighted. I was starting to wonder if they even had a title for this to-good-to-be-true car from CA. According to other reviews I've read, the GM has taken that same tone and has also quoted his "million dollar business" line to others as well. I then had to take a day off work to drive back up to the dealership, another 3 hours, because they never printed off the IDOD inspection. Actually, had to get it done again only to find out it had been done the first night. The sales manager lied to me prior to the drive back up there, telling me that the IDOD had to be done at the dealership where you purchased the car. According to the license bureau this was not true. All of this stress could have easily been avoided if Napleton Mid Rivers Kia of St. Peter's understood the meaning of professionalism, honesty, and communication. Honestly, based off everything I've heard, I'm a little surprised there's not a class action suit against them. More

Amazing!!! Ben was the biggest help in finding me a car. He never gave up trying in getting me a car and I am absolutely in love with my car. Thank you Ben and e Ben was the biggest help in finding me a car. He never gave up trying in getting me a car and I am absolutely in love with my car. Thank you Ben and everyone at Napleton’s. More

Great Experience Dylan was a great salesman. He was friendly, caring and knew about his vehicles. He was very efficient and patient and I thank everyone that helped us Dylan was a great salesman. He was friendly, caring and knew about his vehicles. He was very efficient and patient and I thank everyone that helped us. Thank you Dylan, Ben, Kyle and Brendan. More

Great car buying experience Just bought a new Rio seamless process easy low pressure sales and fun overall experience enjoyed the free coffee and popcorn thanks everyone the hot Just bought a new Rio seamless process easy low pressure sales and fun overall experience enjoyed the free coffee and popcorn thanks everyone the hot chocolate was awsome More

Great service and good tips. I came in for a pre-owned car. I had an idea of what I had came for, what I wanted, what I can afford. Blake showed me the car I originally wanted to I came in for a pre-owned car. I had an idea of what I had came for, what I wanted, what I can afford. Blake showed me the car I originally wanted to grab but then showed me another car to widen my interest. It was the same model but brand new, 2019 Optima straight off the truck. I wasn't sure at first due to the cost but he convinced me to take the newer car for longevity it was definitely worth taking it. Thank you Blake for helping me out as well as making me feel welcome in the dealership. More

Blake is great! I came to Napelton Kia Mid Rivers as a return customer, but didn’t know Blake. He was very knowledgeable of Kia’s- everything from why the grill desi I came to Napelton Kia Mid Rivers as a return customer, but didn’t know Blake. He was very knowledgeable of Kia’s- everything from why the grill design is unique to the safety features in a collision. He worked hard to get us the deal we wanted and has followed up twice with us since. As a salesman 5 stars, and as a person 2 thumbs up! More

wow fast buy. in and out I knew what i wanted and did not need a test drive or questions answered. Kurt Gieselman was efficient and had the paper work and car ready within I knew what i wanted and did not need a test drive or questions answered. Kurt Gieselman was efficient and had the paper work and car ready within the hour. More