Napleton's Mid Rivers Kia

I have been going to Mid Rivers KIA for service for 10 years now and have purchased two cars from this dealership. Over the last couple years the service department has been terrible. Long wait times, poo years now and have purchased two cars from this dealership. Over the last couple years the service department has been terrible. Long wait times, poor customer service. I wasn’t planning on going back but decided to try one more time and get an oil change, scheduled online a few days in advance. When it was time for the appointment they told me they had a staff meeting and would get to it afterwards and it would be approximately 2 hours total. They had in my appointment that I was waiting at the dealership. I told them I couldn’t wait 2 hours for an oil change. The guy didn’t seemed concerned at all. I then said I would not be coming back to them for any service. He said fine. I called to speak to a manager, had to leave a message, no one has called back. This is the appreciation Mid Rivers KIA gives to a 10 year customer who has purchased two vehicles from them. Won’t be buying anymore from them. More

Very easy to deal with, honest and upfront pricing. Highly recommend Rex Retzlaff, hi see him! Highly recommend Rex Retzlaff, hi see him! More

Ben was fantastic to work with , very helpful through the whole process. Ordered new vehicle and communicated throughout the wait time. whole process. Ordered new vehicle and communicated throughout the wait time. More

Ben Gordon was great. Very friendly and knew all the answers to my questions. He made the process fast and easy! Everyone was friendly. The office and showroom were clean Very friendly and knew all the answers to my questions. He made the process fast and easy! Everyone was friendly. The office and showroom were clean and neat. More

Nathan was absolutely wonderful during the whole process of buying our new car. 10/10 would recommend of buying our new car. 10/10 would recommend More

BEWARE! Finance Officer (Patrick, in my case) slipped in $5,100 in extra warranties at my closing. Read every word of the papers you sign. Might take long Finance Officer (Patrick, in my case) slipped in $5,100 in extra warranties at my closing. Read every word of the papers you sign. Might take longer to get thru, but you'll avoid a fight. WORST DEALERSHIP EVER! More

Rafaela was so helpful and explained every detail helping us get our very first car! She made sure to walk us through every step of the process. us get our very first car! She made sure to walk us through every step of the process. More

Nice dealership, clean, helpful staff. Chris was great to work with and kept a smile on his face even after all of my questions. Chris was great to work with and kept a smile on his face even after all of my questions. More

The process of buying our Telluride was effortless. Rafaela was great to work with, as was the dealership. Would highly recommend all parties involved. Rafaela was great to work with, as was the dealership. Would highly recommend all parties involved. More

JOVANY RAMOS is the man once we got seated with Jovany it went quick and smooth financing was easy and a breeze Five Stars went quick and smooth financing was easy and a breeze Five Stars More